Enterprise Rent-A-Car

Reviews

• SH

  Stephanie Herring

  1 day ago
  5.0
  Check in and out were fast! Customer service was easy, polite, conversational and quick. Car was in great shape and got me to where I needed to go.
• CC

  Chad Crowther

  1 day ago
  1.0
  Rented and need to change vehicles due to a safety issue (Tire pressure). The manager said that all there cars are reserved and I needed to drive the vehicle to one of there vendors discount tire or les Schwab.. I rent vehicle all the time and have never had someone that showed little to no care for a customer. If I lived in Wichita Falls I would Not be a customer of enterprise I would find another rental car provider. I rent 1 to 3 time a month..
• MH

  m h

  5 days ago
  5.0
  Everything went very smoothly. The rental was in connection with a claim following an accident. I required a specific type of vehicle to accommodate my needs and the staff was very professional and considerate of my request. They searched out the inventory of other outlets and found a vehicle that was suitable. As things progressed with my own vehicle repairs several things delayed the expected return of the rental, but the staff worked with the repair shop and made my situation a priority for them. A simple thank you does not seem adequate, but I do appreciate their professionalism, courtesy and compassion throughout this difficult situation.
• JH

  Jason Huff

  Apr 30, 2026
  1.0
  Poor communication all the way around. I reserved a vehicle. Drove to pick it up . The store canceled the reservation. Said they called me not true. I was driving from DFW to them. Avis will get the business. Thanks for nothing.
• JM

  Joshua “ironhidex” M

  Apr 15, 2026
  1.0
  what a absolute ridiculous company ..I called up to rent a truck and made the reservation no problem...well a few hours later I get a call from a agent from this location who called me "just to let you know" that a credit card is required to rent the truck ..ok I have my bank card like everyone and his reply is "no these trucks are like..50,000 dollars so we need a actual credit card" ..his tone was clear what they are really saying is they want to make sure they do not rent a truck to poor people ..i have a REAL GD ISSUE with this ..first off i'm not poor but the point is IT SHOULD NOT MATTER ..this is a stupid bs policy and I will never ever do anything with this company again .. I CHOOSE not to have a credit card ...I CHOOSE to be debt free ..what the hell does the price of the truck have to do with anything ..you either have insurance or you don't ..listen if your reading this and are thinking "well should have had a credit card" ...its not just what he said but how he says it .. then I called back to confirm that he did cancel my reservation and this store blocks peoples numbers ..legit I told him his policy was stupid and I would leave a negative review and the store blocked my phone number ...I did not curse at the guy etc "well that's stupid I strongly disagree with that policy ..go ahead and cancel my reservation then and I will be leaving a negative review" ...I called back because the agent hung up on me btw ...terrible company and this specific local office is even worse

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