DeMontrond Mazda

Reviews

• SP

  Sonia Paz

  5 days ago
  5.0
  Service department has always been great and very efficient. I have had my vehicle for almost 3 years and every service appointment has been straight forward and stress free which really shows they are a great and efficient team. The most recent time I got a windshield replacement and Daniel followed up every step of the way. Thank you!
• GB

  Gene B1

  Aug 8, 2026
  5.0
  De Montrond Mazda gives good service and they represent the Mazda Brand very well. My service advisor did not miss a beat. Today’s service was an oil change and an induction cleaning. The timing for this service was about right. I prefer De Montrond’s induction cleaning service over other repair shops. Thanks, job well done.
• SO

  Steven Oliver

  Aug 6, 2026
  1.0
  This dealership keeps dodging my calls every time I call to ask about an extended warranty. I have called several times, left voicemails and even asked employees to not forward me to voicemails, but they keep sending to the machine. I have purchased 2 cars from this dealership and have been a member since 2018. The management and customer service has gone downhill.
• JL

  Jon Lin

  Jul 28, 2026
  1.0
  My wife and I purchased a 2024 Mazda CX-90 brand new from DeMontrond and were promised additional accessory parts including paint matched mud flaps that were not available at the time. These were listed on the contract and included in the price of purchase. However, every time my wife went in to get these additional accessories, she was told that they were on backorder or unavailable and that they would contact us whenever they came in. Each time, they never called us to update us on anything and we've always had to reach back out to no avail. It's been around 2 years now and still nothing. They basically stole hundreds of dollars from us. We have been so frustrated with our experience here that we no longer use this dealership for service appointments. Read the other 1-star reviews. We made the mistake of not believing them. Once you sign, all customer service goes out the window. We do not recommend coming here to buy a vehicle.
• II

  Ian

  Jul 28, 2026
  1.0
  PLEASE! NOTE THIS DEALERSHIP HAD TO CHANGE GMs BECASUE OF THEIR TERIIBLE SERVICE AND REPUTAION and they are now flooding their reviews to cover all the others simply scroll down. I brought my vehicle in numerous times, spent significant money on repairs, and continued being told different things while the main issue remained unresolved the entire time. Only after taking my vehicle to an independent third-party repair facility was the actual issue finally diagnosed and resolved. What made the situation even worse was everything that followed afterward. I requested my vehicle records, technician videos, repair documentation, and service history, only to spend weeks being told records were still being “gathered.” I later discovered apparent inconsistencies and omissions compared to records already in my possession, including missing videos and incomplete service history information. Mazda corporate ultimately confirmed to me in writing that DeMontrond Mazda management stated they would no longer service my vehicle and attempted to send me to another dealership instead. To this day, I still do not believe I have been provided complete records associated with my vehicle history despite ongoing requests. Due to the handling of this situation, I have now filed complaints with the Texas Attorney General and additional regulatory agencies for independent review. This entire experience has been exhausting, frustrating, and deeply concerning. I would strongly recommend documenting EVERYTHING if you choose to do business with this dealership.