Enterprise Rent-A-Car

Reviews

• NE

  nicole everts

  Oct 6, 2026
  1.0
  Our flight had many delays which led to us being late picking up our rental. So I called enterprise to let them know we will be late and they assured me my reservation was good for 24 hours late pick up. They also told me they are available 24/7. When we finally got to the airport, there was no one there. Not one single worker there. We arrived to enterprise at the airport at 7pm. The sign said they closed at 630pm. There were 10 people standing around trying to figure out what to do, all with paid for rentals and no rental car. Most of us called the number at the desk to get answers. All we were told was they are closed and we will help you the next morning. Leaving all of us with no cars to get to our hotels. We all had to pay for an Uber to get to hotel then another uber to come back the next day to get our rentals. No refunds were given even though we all lost a whole days rental. I was also told I would get a gas credit and I did not receive that either. This was unacceptable, the workers knew our flight was delayed due to the Texas storms and they still didn't stay to accommodate us. Sometimes people have to work overtime to make things right, and that didn't happen. And I was hung up on by customer service twice! This was the worst treatment ever and left us stuck at the airport even later plus all of our delays which were out of our control. 9 total delays. We were supposed to pick up our car at 1030am, but we didn't fly in until 7pm. And I was already checked in online from the plane so I was told that all I had to do was pick up my keys and be on my way. That was not the case. The worker left just 30 min before we all arrived. Terrible! They knew when the plane was landing, they should've had someone available for all these people.
• JP

  James Proctor

  Sep 10, 2026
  5.0
  Great service!
• AM

  Alex Melton

  Aug 29, 2026
  5.0
  easy to access, employee was terrific. choice of rental car was sub par
• GW

  GREG WOLKING

  Aug 22, 2026
  1.0
  Highly advise calling the location direct...broke down in 100 plus temps 250 miles from home. Booked online a unit that clearly showed to be available to get myself and family back home. Location called 20 minutes later and said they had no vehicles available
• GS

  George Smith

  Aug 16, 2026
  5.0
  Great to work with