Douglass Nissan of Waco

Reviews

• RA

  Ross Amparo

  Jul 3, 2026
  1.0
  Sad to say the experience is awful and deceiving. Salesperson agrees to a negotiated price only to come back after waiting 2 hours with the original price.
• AV

  Al Vanek

  Jun 25, 2026
  4.0
  I was third in line at 7:07 am. The doors opened at 7:30 am, on schedule. I requested an under warranty oil change. All went well and was complete by 8:45. The only issue I had is that an inappropriate movie (sex and a lot of cussing) was on the waiting lounge tv. If I had any of my young (3 to 16 years old) family with me, I would have pitched a fit. Very inappropriate for general public viewing.
• CC

  cummingsp75

  Jun 25, 2026
  5.0
  We continue to receive excellent customer service when we have our vehicle serviced. We have purchased four vehicles from Douglass Nissan, and every purchase was painless and done with professionalism and zero pressure.
• PA

  Pratap Assar

  Jun 19, 2026
  2.0
  I took my new car 2026 Rogue SV that I brought from them two weeks ago. The ride is not smooth. I indicated to the salessman Randy, sales manager Nate as well as service supervisor Scott - it does not ride smooth - feel in my butt as well as in a rear view mirror the car in the mirror looks jittery. They checked out my car with Road Forced balancing. I rode back home from Waco to Temple but it rides the same. I feel that there are problem with tire(s) and I need new tires. The new car should not ride roug, it should ride smooth. Either ew tires to get rid of tires or a new car replacement. It has less than 500 miles on it.
• SD

  Stevie Dickson

  Jun 13, 2026
  1.0
  I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two later, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him—specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.