Douglass Nissan of Waco

Reviews

• EE

  Emily

  Aug 27, 2026
  5.0
  Please, if you want an easy pleasant car buying experience, use them. Specifically Nate Thompson. I just bought my second car in 18 months from them (1 new, 1 used) and I cannot express how wonderful the experience was. They got my daughter into a car that was $3,000 more in price and 6 years newer than competitors were telling us we could get for our target payment. Nissans are the best cars - sturdy and reliable. And again, the actual process of buying a car is dreamy. No hassle. No haggle. Just pleasant. Again, I used Nate Thompson on both purchases and he is THE BEST.
• DJ

  Domingo Adame Jr

  Aug 24, 2026
  1.0
  This experience involved my son’s 2024 Nissan Altima. The service quote stated that wiring needed to be repaired, but it did not clearly explain what type of repair would actually be performed. My son approved the work believing that, based on the quoted cost, damaged wiring, connectors, or possibly part of the harness would be properly replaced. After the dealership kept the vehicle for three days, we were notified that the repairs were complete. When we inspected the work, we were extremely disappointed to find what appeared to be a very basic tape repair involving two damaged wires on an easily accessible harness located on top of the engine. The charge for this repair was approximately $430. I spoke with the General Manager and explained that the repair did not appear professional and was not what my son believed he had authorized. When I explained that my son reasonably expected more substantial repair work for that price, the response was simply that this was what he had agreed to. I also expressed my concern that this level of service and communication was unacceptable and that I might report my experience. The General Manager responded, “Well, you go ahead and do that.” My biggest concern is not simply the cost. It is the lack of clear communication and transparency regarding exactly what work was going to be performed before authorization was given. My son is a first-time vehicle owner and was relying on the dealership to provide clear guidance and professional service. Instead, this experience left us feeling that the repair was poorly explained, the finished work did not reflect what we expected for the amount charged, and our concerns were dismissed rather than taken seriously. I hope Douglass Nissan of Waco takes this feedback seriously and works toward providing clearer estimates, better communication, professional-quality repairs, and a more customer-focused experience, especially when dealing with younger or first-time vehicle owners.
• TD

  Taylor Dorsey

  Aug 14, 2026
  5.0
  I had a great experience buying my Nissan Frontier! The entire process was easy, straightforward, and stress-free from start to finish. My salesperson Angie was so kind and helpful. She even text me and kept me updated with every detail of buying the truck I wanted with all the features I asked for. Highly recommend asking for her! The finance manager Bo also made everything so quick and easy. He had everything prepared for me when I arrived and explained everything in detail. Everyone was friendly, helpful, and made sure I got exactly what I wanted without making the process feel complicated or pressured. I’m extremely happy with my new Frontier and the overall experience. I would absolutely recommend Douglass to anyone looking for a new vehicle!
• AG

  Andy Garner

  Aug 10, 2026
  1.0
  I'd had heard good things about The nice guys! Recently bought a truck there and I signed papers. They gave me a loner to drive. Said they would need to fix somethings and inspect truck .a week passed and they call wanting me to tell the lein holder that I had the truck in my possession. Called a few times to see what was takeing so long said waiting on parts.by this time 2 and a half weeks has past .I call and tell them iv changed my mind and would like my money back and I'm told they have already been paid on it just to injoy the loner, they wanna make sure the truck is right!. Still not sure why they would have gotten paid when I didn't have truck yet finally got the truck about a week ago start driving it and brakes and Trans doesn't fill right and also notice that passenger side seat didn't have a seat belt latch.so I call and let them know my concerns. They tell me they will order a latch and look at brakes and Trans is like that because it was a 10 speed but told me that the warranty I paid for would kick in few days and I could take it to Ford then . So I wait a week and they tell me the latch would be in on Friday to bring it in and I did .pick it up and I'm told brakes have two years on them even though they still squeak .and to top it off the seat belt latch was used. So nothing nice about it guys! Thanks for makeing sure it was right!
• LR

  Laura Renken

  Jul 30, 2026
  2.0
  I bought a used Nissan Pathfinder from Douglass Nissan just about a month ago. I needed to buy a car quickly and they had exactly what I was looking for. Within three hours of asking about a car's availability, I had two email responses from their team as well as two phone calls from different salespeople. I able to schedule a time to come in the next day, drive up, and drive away in my new (used) car, which was reported to have passed all their inspections, after only about 45 minutes at the dealership. Everyone was very nice and made the buying process easy. However, within two weeks of owning the car it refused to start. Figuring I had left something on that drained the battery overnight, I jumped it off and continued about my day, no problem. However, the car continued to not start intermittently over the next week. I replaced the battery, but still no change. It progressed to needing to be jumpstarted at least once throughout the day. I contacted Randy, my salesperson, asking if there had been any reported issues, but he said there hadn't been. I asked him for the results of their presale testing, but did not get a response. I then contacted their service manager, who was able to send me their 27-point inspection, but it did not provide any specific data about what constituted a "pass" when it came to their inspection. I took car to a mechanic who diagnosed the problem and said that a repair would cost $1,740. I then contacted Randy again asking for information about the dealership warranty I had signed, but was only sent a copy of the purchase pages I already had, and none of the mentioned additional information about exclusions, repair obligations, etc. The service person that called seemed more sympathetic and said they would ask and see if anything could be done, but I have not yet heard anything back. It's been a relatively short time since then, but I've either emailed or left messages for the sales manager and finance manager looking for the warranty information mentioned on my sales paperwork and have not received responses from either. It could be the case that there's nothing the dealership is obligated to do. The issue may not be covered under warranty, and I may just be out of luck. It also hasn't been that long since I've contacted them about the issue. However, it just seems odd that when I was interested in purchasing a car I got 3-4 responses from different people at their dealership in just a few hours, but when I'm needing help and information it seems to be much slower in coming. In writing that last sentence I suppose people will say that this situation was obvious and foreseeable, and that all dealerships bend over backwards to sell you a car and then are less helpful when there's an issue. However, I guess based on the reviews and ratings of this dealership I hoped "the Nice Guys" would be different. I'm still hoping to hear back from them, and will be happy to update this review as warranted. Update: A few hours after I posted my review, I got a phone call from one of the managing partners. They asked about my concerns, expressed sympathy for the issues, and said they’d work with their service team to see what kind of “goodwill“ offer they could make because it didn’t sound like my issue was covered under warranty. Next day, they informed me that that their offer would be half of what was quoted me by the other mechanic, but that the repair would have to be done at their shop. This was not doable for me, as it was still a lot of money, & would’ve required me taking a day off work and drive a 6 hour round-trip to have the repairs done. I will say that the bright spot in all of this was the service manager, who seemed to legitimately care about what I was going through as opposed to just trying to tell me that whatever issue I have wasn’t covered. Will have to wait to save up money to do any needed repairs, and though they did eventually get back to me, it’s disappointing that it appeared to take a public review to spur their response.