Enterprise Rent-A-Car

Reviews

• HG

  Heather Granberry

  6 days ago
  1.0
  I will never rent a car at this location again. Tried calling prior to my reservation date to set up a courtesy ride. Tried for 3 hours straight and was hung up on twice. When a representative from the location called to confirm pick up I questioned why there was no one to pick up a phone and they stated they were overwhelmed with calls. I was able to get two other locations to answer during this time whom were very apologetic by the way. When I arrived for pick up I inquired about a car rental discount that the collision center had called in and the manager Amanda stated there was no discount called in. I called the collision center and they confirmed they spoke to Amanda. She denied receiving the call and stated they could not apply more than one discount. The first discount she was referring to was the discount for not having the car I initially reserved. Not my fault. She refused to accommodate me and was very unapologetic to my situation. My vehicle was damaged during the hail storm and I did not have rental car coverage during the time frame of repair. Which is why the collision center was trying to help in any way possible. Amanda who is the face of your company at this Pat Booker location could use some direction on what good customer service looks like.
• CL

  CC Lawson

  Oct 6, 2026
  1.0
  First I filed a concern with enterprise customer service about this on 10/6/26 as well as a few weeks ago. They really did not seem to care. I also filed several concerns with USAA on this matter as well. First when I went to pick up I have to wait almost 2 hours to get a car. The guy behind the desk was more interested in hitting on another customer rather than helping me out or answering questions. He said I had to talk to someone else not him. They gave me a car that had the tire air light come on, smelled really gross like burgers, and had crumbs all over the inside of it. Then a few days ago I went to use the car & it was covered in fire ants inside. Yup I kid you not. The car has been sitting for a few days and no ants left in it. This is the worst thing ever. I mean what do you do? Dealing with this company has been the worst experience ever. The customer service people are not really willing to help, have several excuses or just do not seem to be interested in addressing concerns. If I had a choice I would use another company but this is who USAA uses while the car is in the shop. Mind you I'm already madder than a hornet about the hail damage to my cars and the roof. This experience just makes it whole lot worse. I hope these clowns get it together.
• AD

  AJ Dizzle

  Oct 6, 2026
  1.0
  This place is so disorganized. They tried to downgrade my vehicle without telling me and said the vehicle is what my reservation listed. It wasn't. The manager claimed that she didn't know what her staff is doing. People were told different information from their reservations. Avoid this location if possible.
• EA

  E Star Almachar

  Sep 19, 2026
  5.0
  On 28 August my car was in an accident and was declared a total loss. I was temporarily able to rent a 7 car passenger van on 29 Aug. The big car was not comfortable to me to drive so Amanda arrange for me to change to the Tucson SUV. This car performed very well. I returned it on 17 Sept at the Enterprise location close to where I purchased my new car. I am very happy with your service. I highly commend all of your staff. Their performance reflected top notch, courteus, customer friendly, professional care provided to customers like me. Thank you, Enterprise, for being there for me this time. I will definitely be using your rental services again next time. Thank you again. Sincerely, E Star Almachar Major - US Army Nurse Corps (R)
• RV

  Randy Vileta

  Sep 13, 2026
  5.0
  The car I rented was much more fuel efficient than my daily driver, which was very helpful on my trip to Alabama and back. The vehicle had more features than my daily driver, which was a nice/fun experience! Customer service was excellent and pretty fast both on getting and returning the car. I needed a ride back home after return, and that was taken care of quicker than I thought it would :-) I would recommend these folks and this company without hesitation!