DeMontrond Hyundai

Reviews

• TG

  Tracy G

  4 days ago
  1.0
  My daughter moved to Galveston and dropped her car off here for service then uber'd back to Galveston (to replace the 12V battery that is still under warranty). They have had her car for a week and they will not respond to calls or provide any status updates. The phone just goes to voicemail. Do not drop your Hyundai off here for service unless you want to be stranded without any information.
• PA

  P Archer

  4 days ago
  5.0
  This was the first time I had been to this dealership for service and I was happy with the experience. I made an appointment for an express service and was expecting to wait a little over an hour. The service advisor told me 1 1/2 hours and they completed it within that time frame. The waiting area is very clean and has plenty of seating. There were also drink options available while waiting. My experience here was very good and I would go back.
• TM

  Todd Mackenzie

  Aug 8, 2026
  4.0
  Most everything about this dealership is fine except for one item. They absolutely need to update or change their phone system. Calling in the system puts you in a loop so you never talk to a real person. Even when the system itself tells you yo dial "O" to speak to an operator, once you press O it then tells you it is an INVALID number. This is absolutely the most frustrating phone system I have ever encountered. Please make it easier to call in and speak to a real person, since leaving voice mail messages has never worked for me getting back a call. This is my biggest complaint about the dealership.
• TL

  Tessa Lawson

  Aug 5, 2026
  1.0
  Our experience with this Hyundai service department was very disappointing. From the moment we arrived, the staff at the service desk were not welcoming or communicative. Customer service felt like an afterthought. After our visit, we needed to provide our warranty information, but getting in touch with anyone was nearly impossible. We called multiple times over the course of two days, left messages, and never received a return call. Every call went unanswered, and no one followed up with us. Good communication is one of the most important parts of customer service, especially when it comes to vehicle repairs and warranty claims. Unfortunately, that was completely lacking here. Based on our experience, we won’t be returning, and I can’t recommend this service department to others
• AD

  Adam Davis

  Aug 5, 2026
  1.0
  Stay away from DeMontrond! I will forever be a Hyundai fan. Hyundai Corporate has always taken care of me. But this dealership.... I wouldnt use them even if they were the only ones in Texas. I got a new engine, it still had white smoke coming out the exhaust after they replaced it. so i took back in to get another one. Finally got the car back and 3 days later the belts shredded. I took it back in and they wanted to charge me $2,000 for the belts and $1,000 for new hoses. It blows me away they didnt replace the belts or hoses when i got the new engine, but then to try and charge a ridiculous amount blew me away. I went to pick up my car, and my battery was dead, and had a flat tire. They wouldnt even pump up my tire for. sitting right there in their lot and they couldnt even pump up my tire. I found someone to replace my belts and hoses for $700. Much better than the $3k they wanted to charge me and my car will actually work again after almost a year of it being in their shop.