Clay Cooley Hyundai of Terrell

Reviews

• MM

  Miley McCormack

  2 days ago
  1.0
  ABSOLUTELY THE WORST I started off by just coming in for an oil change and a tire Rotation which was included in my package, so it was for your charge. Everything went smoothly until I noticed a giant crack through the center of my windshield. Which was not there prior to my service I talked to Heather and she told me that it was clearly there in the before picture which I’ll leave below and that I would be responsible for the $600 cost. I know for a fact that the giant crack through the center of my windshield was in fact not there and now I’m being charged $600 to get a full windshield replacement safe to say I would never be buying from them or getting a service from them again and if this helps anybody run from this dealership and do not look back, they are horrible. Have horrible customer service. She laughed in my face whenever I expressed a problem we can’t get a hold of the GM. I cannot even express how distraught mad and confused. I am about this situation. We’ve experienced no help throughout this process and they have been Everything but transparent.
• JL

  Joe Lovrek

  Sep 30, 2026
  1.0
  I had agreed to purchase this vehicle and was waiting for the documents to be sent to me for signature. Because I was completing the transaction remotely by text and email, Lane specifically asked me to wait until after month-end to complete the deal. He told me, “I’ll still do your deal come October.” I agreed and trusted his word. I told him I wanted Friday or Saturday morning delivery if possible and asked him to email me the DocuSign paperwork. At that point, as far as I was concerned, we had a deal and I was simply waiting on the dealership to send me the documents. Then, after hearing nothing, I followed up the following day and was suddenly told, “Unfortunately that vehicle did sell.” What made the situation even worse was what happened afterward. Lane then tried to reverse the situation and make it sound as though the vehicle was sold because I wanted it delivered and he couldn’t accommodate the delivery, even though he had already told me delivery was possible and even suggested having a salesman deliver it. Had delivery actually been the issue, I would have driven to the dealership myself to pick up the vehicle. That explanation does not match the conversation documented in our text messages. I was specifically told to wait until after month end, assured that he would still do my deal in October, and then the vehicle was sold while I was waiting for the paperwork he was supposed to send me. Instead of taking responsibility for what happened, Lane then attempted to put the reason back on me because I requested delivery even though he agreed. From my perspective, that was gaslighting. My delivery request wasn’t what prevented this transaction from happening. I was ready and willing to complete the purchase, including driving there myself if necessary. I also authorized the dealership to pull my credit specifically for the purchase of this vehicle. I would never have authorized a credit inquiry had I known the dealership was going to sell the vehicle to somebody else while its salesman was telling me to wait. It appears the dealership chose to sell the vehicle to another customer rather than complete the transaction we had already discussed, and then tried to make my delivery request the explanation afterward. If there is another explanation, management is welcome to provide it. If this is how this dealership conducts business—telling a customer to wait, pulling his credit for a specific vehicle, assuring him the deal will be completed after month-end, selling the vehicle to someone else while he waits for the paperwork, and then blaming the customer—I think prospective customers deserve to know that before doing business here. Fortunately, I have the text messages documenting exactly what I was told and the sequence in which it happened.
• AM

  alyaih miles

  Sep 28, 2026
  1.0
  !!! Salesman RAMMED my boyfriend’s front bumper against the curb and RUINED the front part of the car!! I’m not the type to come on social media and bash people or businesses, BUT it’s been too long, and I’m not happy with our experience at Hyundai in Terrell, TX. For starters, they treated us like kids, which was extremely disrespectful and unprofessional. Second, the pictures the salesman took showing what the car looked like BEFORE all of this somehow magically disappeared. Very convenient, right?!? Third, it’s been over 2 weeks of going back and forth, and this is SO unacceptable. Here’s everything that has happened: 9/12: They apologized and said they would get it fixed. 9/14: We spoke with the General Manager, Robert Curry. He talked to us like we were kids and as if we didn’t know a thing about what was going on. 9/15: We sat in the office with Robert Curry and Nathan Myers. There was NO SIGNING of anything. We were simply trying to come to an agreement so the car could get fixed ASAP. Robert also mentioned that he had spoken with Clay Cooley about the whole situation and allegedly, he was fine with it. 9/19: The dealership said they would pay for the parts but NOT the labor for the body shop. Who does anything for free?!? Also, let me mention that the salesman who “bumped” the car was no longer working there as well won’t give us footage of the incident. Again, very convenient. 9/21: My boyfriend called the dealership, but Robert Curry was out for the day. 9/22: We found out that Robert Curry was no longer the General Manager of Hyundai in Terrell. So strange?? Nathan Myers was now the new GM. My boyfriend had a phone call with him that started with Nathan saying he would pay for the parts but not the labor, and then he acted like he had NO IDEA about anything that had previously been discussed. Again, I hate that it has come to this, but I’m honestly in shock over this entire situation and, even worse, how this dealership has chosen to handle it. At this point, we just want to get this resolved. We’ve been more than patient, and this has gone on for way too long. Please let us know how we should go about this or if anyone has any advice on what our next steps should be. IF I COULD GIVE ZERO STARS I PROMISE I WOULD HAVE!!
• SC

  Stephanie CC

  Sep 26, 2026
  5.0
  I had such a great experience here from beginning to end! I especially want to recognize Jerry Flores, who was absolutely amazing throughout the entire process. He was incredibly attentive, patient, and genuinely made sure I felt taken care of every step of the way. Jerry listened to what I was looking for, answered all of my questions, and made the entire experience feel easy and comfortable. I never felt pressured or rushed, and I truly appreciated how much effort he put into making sure everything went smoothly. The entire team was also wonderful. Everyone was friendly, welcoming, and professional, and the overall atmosphere was great. ❤️ It was honestly such a positive experience from start to finish. I would absolutely recommend Jerry Flores to anyone looking for someone who truly cares about their customers and goes above and beyond. Thank you, Jerry and the entire team for taking such great care of me.
• CT

  Christopher Tocco

  Sep 23, 2026
  5.0
  I didn't even buy a vehicle from Clay Cooley Hyundai of Terrell, and I'm still leaving them a 5-star review. I was in Texas from out of state trying to purchase a vehicle and ended up in a pretty difficult situation with transportation while I was looking. Lane, his sales manager, and the team at Clay Cooley went completely above and beyond. They picked me up, gave me a vehicle to use so I could get around, and genuinely seemed more interested in helping me than pressuring me into buying something. They even allowed me to take their vehicle to go look at another truck I was considering, knowing full well that I might end up purchasing elsewhere. That's incredibly rare in car sales and says a lot about how they treat people. I ultimately did purchase a vehicle somewhere else, but I still felt strongly enough about my experience that I wanted to leave this review. Lane and his sales manager earned my trust, and I wouldn't hesitate to recommend Clay Cooley Hyundai of Terrell to anyone. When it comes time for my next vehicle, Clay Cooley will be my first stop. Thank you again for going so far out of your way to help me. You guys made a stressful situation significantly easier.