Gerber Collision & Glass

Reviews

• VS

  Victor Sandoval

  Feb 26, 2026
  5.0
  Long story short. My insurance company did some very last minute changes to my quote and some lost in translation/ just plain old bad luck communication flubs playing triangle telephone which was more so on the insurance side. But none the less I’m happy with the way things came out and Gerber in temple worked with us to make it right and the truck looks outstanding. Advice to the customers if your working with insurance keep up the communication with them and don’t let them make changes with out your knowledge. I feel like the insurance companies could do better at communicating and not leaving everything to the App and Ai to take care of.
• MP

  Monica Poole

  Feb 11, 2026
  2.0
  Took my 2026 Honda to Gerber Collision in Temple as the prior experience was excellent. This time did not go as well as expected. Dropped the SUV off fairly early on a Tuesday morning and was told that updates are sent out on Tuesdays and Thursdays. Called on Thursday afternoon and was told that some of the parts were in and that the tentative date for completion was Tuesday. Late Friday, I receive a call that it’s completed and ready for pickup. I leave my house a little after 5:00 pm. The traffic on the highway is bumper to bumper. I still need to drop off the rental car and Gerber closes at 5:30 pm. I call them back and let them know it will be Monday. They have already told the insurance company that the car is repaired. If you are local to Temple, you know that the traffic is maddening at 5:00 pm and even worse on a Friday. They also were made aware that this was a claim that I was not responsible for due to being hit. So decided to pick up the car on Monday. On Monday, when we got to Gerber, the car was outside and was very dirty. It felt gritty like there was overspray on the entire vehicle. They took it back and hand washed it and that resolved some of the issue. It was blamed on the sap but it wasn’t sap it was dust and overspray as the entire SUV is coated in it. Circumstances being what they are, Gerber definitely could have handled this entire situation better.
• JD

  Jason Degenhardt

  Feb 6, 2026
  5.0
  Great service at Gerber Collision in Temple, Texas. The team was professional, friendly, and made the whole process easy. Communication was excellent from start to finish—they kept me updated and answered all my questions. Highly recommend.
• EC

  Ed Cozart

  Oct 16, 2024
  2.0
  The experience that we had with Gerber Collision was one of the worst experiences that we have had with any body shop to date. When our van was damaged during the May tornado we knew that repair times could take awhile as there were thousands of vehicles that were damaged. The initial repairs took roughly 3 months to complete due to national back orders etc. We understood this amount of time again due to the massive influx of damaged vehicles locally and nationwide. During the first month communication was great but quickly faded to next to nothing. Any updates that we received we had to call the collision center. Annoying but not a deal breaker. We were able to pick our van up after about 3 months with us knowing that we would have to bring the van back to finish repairs due to parts not available at that time. Roughly 2 months later we scheduled to bring the van back and have repairs finished as well as having the front bumper painted which was not covered under insurance. We were told and expected a 3 day turn around for this repair. During this time we were provided with a rental car which was an awesome gesture on their behalf. These repairs did not take 3 days and during this time we again were not given any updates unless we called or went in person. We were told for almost a week straight that the glass company is coming and your van will be done tomorrow. When this week had passed I went in person to get an update. Michelle who was working with us for most of the time was incredibly rude and short with us and continued to give us the same excuse of the glass company is coming tomorrow and then it’ll be done. She offered no apologizes and seemed offended that we came in person to ask about our car when we were given little to no info regarding our car. I also find it interesting that a collision and glass center does not have any glass techs on the payroll. So if you have a glass need dont let the name fool you. When we went to pick up Duke the GM met us and showed us the finished vehicle. He did offer us an apology and seemed genuine. He acknowledge the shortcomings in communication. However, our front bumper was not painted as we had expected it to be. Michelle had given us the quote for paint and we confirmed the bumper was to be painted at drop off. Not only did it take almost 2 weeks for a rear life gate to be replaced, our bumper was not painted as we requested. Duke stated he had no clue about the bumper which leads us to believe that Michelle yet again failed to do her job and communicate clearly with the customers and her team. I had a hard time believing some of the others reviews of Gerber but I can promise you, these negatives reviews are real. Do not expect clear communication, do not expect professionalism from Michelle and do not expect your vehicle to be done in a timely manner if you chose to use Gerber Collision in temple. One final note: Lola was amazing and she is the only shining star on that team. *edit after owner response It seems like we received the same generic copy and paste reply that others have received. This shows how insincere the company is as they can’t take the time to craft a genuine reply to their “valued customers” . I also want to note that I was not contacted by Lloyd and have never heard that name being associated with gerber collusion of temple.
• PP

  Penny Penn

  Jun 21, 2024
  1.0
  Disappointed. This place completely wasted my time. The lady at the front desk said that there wasn’t anyone there to look at hail damage but she was willing to get me scheduled for repairs. Like why would I do that without an estimate? Mind you, I set the appointment up online weeks ago and left a detailed note about why I was seeking their services. For some reason though she isn’t able to see that. Just say you don’t want my business. Not to worry, I will never be back.

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