Great experience with this Mavis Tires. The staff was professional, friendly, and knowledgeable. They explained everything clearly, completed the work efficiently, and provided excellent customer service. I really appreciate their honesty and attention to detail. I would definitely recommend this repair facility to anyone looking for quality automotive service!!!
LC
LaTarsha Carpenter
5 days ago
I had a phenomenal experience at this location and definitely wanted to recognize Mr. Swain, the Store Manager, and his team for the outstanding service. I brought my vehicle in needing my brakes and shocks replaced, and from beginning to end, the entire process was handled professionally.
Mr. Swain was extremely knowledgeable, courteous, and took the time to explain what my vehicle needed without making me feel pressured into unnecessary repairs. He kept me informed throughout the process and made sure everything was completed properly. It’s refreshing to deal with a manager who genuinely seems to care about his customers and the quality of work leaving his shop.
After getting my brakes and shocks replaced, my vehicle drives and feels so much better. The difference is night and day! The service was efficient, the staff was friendly, and I felt confident that my vehicle was in good hands.
Excellent customer service is getting harder to find these days, so when you receive it, it deserves to be recognized. Mr. Swain and his team exceeded my expectations, and I will definitely be returning for future service. If you’re looking for a shop with knowledgeable people, quality work, and management that actually cares about the customer experience, I highly recommend this location.
Thank you again, Mr. Swain, for the phenomenal service!
I normally don’t respond to other people’s reviews because everyone is entitled to share their own experience. However, after reading William Mallory’s review, I felt compelled to speak up because his description of this location and its management is completely different from what I have personally experienced over the past three years.
I have been bringing both of my vehicles to this NTB location for approximately three years, and my experiences have consistently been excellent. The managers and employees have always been friendly, professional, honest, and pleasant to deal with. I have personally watched the management team go above and beyond to accommodate customers, explain repairs, resolve concerns, and make sure people leave satisfied.
I have also witnessed situations where customers have entered this location already upset, irrational, or downright disrespectful toward the employees. Even in those situations, I have watched the manager maintain his composure and professionalism when many people would have understandably become frustrated. That says a lot about someone’s character.
What particularly bothered me about Mr. Mallory’s review was the suggestion that the manager either contacted IT “or acted like they were on the phone with IT.” That’s a serious insinuation to make about someone’s honesty without actually knowing what was happening behind the counter. There can be legitimate reasons why two repair orders initially show different totals—different vehicle requirements, packages, discounts, system pricing, promotions, or simply an error that needs to be corrected. If the final price was adjusted after the concern was brought to management’s attention, that can just as easily demonstrate that management listened to the customer and worked to resolve the issue.
Calling an entire store “fishy” and telling people to “watch them closely” based on assumptions is unfair to the employees who work there every day and to customers like myself who have repeatedly received great service.
I also hope that everyone who visits this location treats the management and employees with the same basic respect they expect to receive themselves. The management at this location is African American, and Sugar Land is an extremely diverse community. I would never claim to know what motivated another person’s interaction or review, and I don’t believe anyone should automatically assume discrimination. At the same time, I believe it’s important that we judge these employees fairly, based on their actual conduct and professionalism rather than assumptions or insinuations.
My own experience speaks for itself: three years, two vehicles, and consistently great service. I continue coming back because I trust the people working here. They have treated me well, answered my questions, taken care of my vehicles, and made me feel like my business is appreciated.
So, Mr. Mallory, you are absolutely entitled to speak about your experience, but please don’t speak for everyone who does business at this location. Your experience does not represent mine.
Speak for yourself, William Mallory.
As for me, I’ll continue bringing both of my vehicles here. The service I’ve received has been outstanding, the staff has been welcoming, and the management has earned my trust through years of consistently professional service.
Five stars from me!
WM
Will Mallory
Aug 23, 2026
I have been going to this store for the last 20 years, but I had an odd experience recently you should know about. Two weeks ago, I took my 2012 truck to NTB for an alignment, balance and rotation, and the charge was $158. One week later, I brought in my 2002 truck for the same exact work, and I was quoted $308. When I went to pick up the truck, I showed them my bank transaction history and what I had paid the week prior for the exact same work. Suddenly the original $308 ticket could not be opened because ”someone was in it”. The manager then contacted IT (or acted like they were on the phone with IT, in front of me) and supposedly the original ticket was canceled. A new ticket was created and the price suddenly dropped back down to $158, a $150 difference for the exact same work, one week later.
There is something fishy going on at this store, so I filed a complaint with corporate, and asked them to review both transactions so they can figure out exactly what happened. Please watch them closely.
SR
Sin Robertson
Aug 21, 2026
I had an excellent experience at NTB getting the A/C repaired on my vehicle. From the moment I came in, the customer service was professional, friendly, and straightforward. The team took the time to properly diagnose the issue, explain what was going on with my A/C system, and make sure I understood what repairs were needed before moving forward.
A special thank you to Bennie, the manager, for making the entire experience a great one. Bennie was extremely helpful, knowledgeable, and professional throughout the whole process. He kept me informed on the progress of my vehicle and made sure everything was handled correctly from beginning to end. You can tell he takes pride in his work and genuinely cares about making sure customers leave satisfied.
The technicians also did a great job with the repair. My A/C is now blowing ice cold, and with the Texas heat, that makes a huge difference! The work was completed properly, and my vehicle was returned to me in great condition.
What stood out the most was the level of customer service. It didn’t feel like they were just trying to get another vehicle in and out of the shop. Bennie and his team made sure the problem was actually addressed and that I was comfortable with the service I received.
It’s difficult to find an automotive shop where you feel confident about both the work being performed and the people taking care of your vehicle, but this NTB location definitely earned my trust.
I highly recommend this NTB location to anyone needing automotive service, especially if you’re looking for a shop that values quality work, communication, professionalism, and customer service.
Thanks again to Bennie and the entire NTB team for taking care of my vehicle and getting my A/C back working like it should. Definitely a 5-star experience, and I will be returning for future service!
