Valvoline Instant Oil Change

Reviews

• SJ

  Shana Johnson

  4 days ago
  1.0
  I would give no stars if I could. You guys lost a 15 plus year customer today. I waited for over an hour to never move in the line I was placed in for an oil change. 3 different vehicles came in after me, had their oil changed and left as I sat there waiting for the line I was in to move with 3 kids and a screaming baby. I finally left and came down the street to a different oil change place, I drove right up and greeted with a smile and a complementary bottle of water and I pulled right into the bay only to find out they have better prices as well. I will NEVER come back to this Valvoline at Stone Oak. Absolutely horrible business practice! Bright side is, I found a wonderful new place just down the road.
• JS

  John Scott

  4 days ago
  5.0
  Complete, fast and excellent service at a fair price. Manager and Senior Technican were excellent. Their process to ensure complete service with no mistakes was evident.
• MS

  Maria Spain

  6 days ago
  5.0
  Always awesome service, Specially appreciate Dane, Jeremiah, and Dre for their attention to details, showing me how I can save money, warm-friendly service! 🥰
• MP

  Michelle Poplawsky

  May 12, 2026
  5.0
  Wow wow wow! So very kind and helpful! I am elderly and Mark was very kind. It felt like a Grandson taking care of his Grannie. Thank Goodness this Valvoline location is in my area. Kudos! Thank you Mark.
• MH

  Maria Hartman

  May 5, 2026
  1.0
  I was informed that my battery was “almost dead” and that it appeared to be the original battery in my vehicle. I explained that this was incorrect, but the employee insisted that their system showed it as the original battery and in poor condition. I was skeptical because I had a very similar experience at this same location a few years ago with a different vehicle. At that time, my father tested the battery himself after this location said my battery was “almost dead” and confirmed there was nothing wrong with my battery. After having my current battery checked again, it turns out it is not “almost dead” either. What concerns me most is that someone who may not know much about vehicles — such as an elderly customer or a teenager — could easily feel pressured into purchasing an expensive battery they do not actually need. Based on my experiences, I would advise others to be cautious and seek a second opinion before agreeing to unnecessary replacements. I have also noticed that this location consistently leaves the oil level below the full mark on the dipstick. This time, I specifically insisted that the oil be filled completely because my vehicle burns oil. Customers should verify the oil level themselves and not be persuaded otherwise when the dipstick clearly indicates the proper fill range. Unfortunately, due to these repeated experiences, I would not recommend this location. If zero stars were an option, that is the rating I would give.

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