Sewell Cadillac of San Antonio

Reviews

• LM

  Lauren Mcclarren

  2 days ago
  5.0
  I live in Corpus Christi and bought a brand new Escalade a year ago from Sewell. The AC vents on the drivers side stopped blowing and when I took it to our Cadillac dealership in Corpus Christi they refused to give me a loaner. I contacted Sewell and they drove a loaner down to me and took my car back to SA. I would 100% recommend buying from them and would purchase from them again in the future. I also had a positive experience buying from them. Great customer service!
• ML

  Milo Lerma

  4 days ago
  1.0
  I would have rated Sewell Cadillac of San Antonio 5 stars without hesitation based on the service I initially received. Parker provided great customer service and was very helpful when my brand-new 2026 Cadillac Escalade. with less than 1,800 miles, the front headlamp need to be replaced. The repair itself was handled well, and I appreciate the professionalism shown during that process. Unfortunately, the experience took a turn after I took delivery of my vehicle. After driving home, I noticed a small scratch on the bumper. I initially didn’t think much of it. However, the following day, I noticed a small swirl of scratches on the side hood that I had not noticed before. Since the vehicle had been washed at the dealership’s facility, looks to be that the automated car wash might have cause damage? Idk… I reached out to Parker to bring the issue to his attention, but I did not receive a response. I subsequently received an automated message from the Director of Operations, TJ Narlock and responded directly. I explained that I was happy with the service overall but had noticed the scratches and simply wanted to know whether Sewell could review the camera/security footage or look into what may have happened while the vehicle was in their possession. I felt that was a very reasonable request, particularly given that this is a brand-new Escalade with less than 1,800 miles. Unfortunately, I received no response. I called twice and also sent a follow-up text, but still received no communication. That’s the most disappointing part of this experience. The issue itself could potentially have been resolved fairly easily with communication and an effort to investigate what happened. Instead, after multiple attempts to reach someone, I was left without an answer. I have always heard great things about Sewell and initially felt that the dealership lived up to that reputation. To discover scratches on the vehicle after it has been in the dealership’s care, you expect the dealership to at least acknowledge the concern and investigate it. Because of the lack of follow-up and communication, I unfortunately cannot give Sewell Cadillac the 5-star rating I originally intended. I will also be sharing my experience with GM so that there is documentation of the situation. I hope someone from Sewell ultimately reaches out and takes the time to address this appropriately. I am not looking to create a problem—I simply want the issue acknowledged, investigated, and handled the way I would expect from a dealership with Sewell’s reputation.
• RC

  R c

  Aug 28, 2026
  1.0
  Bought 2 Cadillacs from here. I use to take my vehicles there till I learned about their “upcharging scheme”. I understand making profit, but come on. Called about a tail light for an xt6 . Quoted 700. Found an oem taillight for 300 Made an appointment to fix my sunroof linen. 2,000.00 actual part to fix was 200.00 went to . Went to a headliner place and they charged me 800 total . Had a tear in my captains chair . Quoted 1,000 to do “patch work”. Found an upholstery shop that charged me 300 total replace the upper leather seat cover with oem parts. Cabin air filter was 280 to replace filter. Autozone 20.00 and 10 minutes total. To switch it out. All they do is 3rd party repairs like that out. Or charge a huge amount on labor. I’m pretty much done with Sewell and their prices. Do your homework and save money. I added photos to show you some of the prices just to give you an idea . DO YOUR HOMEWORK AND CALL OTHER PLACES.
• KT

  Kathryn Torres-Bloch

  Aug 18, 2026
  1.0
  6 days after I came in for an oil change at Sewell another shop tells me my oil is low. I don't understand how this could happen. Gave Sewell the benefit of the doubt and called, they said that couldn't have happened because a machine fills the oil. No resolution offered other then to bring it in and have them look at it because maybe I have a leak. If I had a leak either Sewell or the mechanic today would have noticed, and I think I would have noticed if that much oil is leaking out of my car. I don't want Sewell looking at my car if they messed up something as routine as an oil change. I want a refund as I did not get what I came in and paid for. Would not recommend.
• JM

  John Marotta

  Aug 7, 2026
  1.0
  Disappointed. Took Xt4 in for repairs. Tech found an oil spot and the warranty people stated it was NOT an oil leak and did not warrant being repaired. During the same time, we were considering trading in for a newer Xt4. The trade in offer was reduced by 3,000 citing an oil leak had to be corrected??? Seemed very fishy so will be taking our business elsewhere.

Frequently Asked Questions About Sewell Cadillac of San Antonio