Safelite AutoGlass

Reviews

• ES

  Eugene Smith

  1 day ago
  4.0
  I didn’t give them five stars because I had to go three times to Safelite to have my camera calibrated When I went in person and the Safelite staff and tech Jacob was great!
• MB

  Michael Brummett

  5 days ago
  2.0
  The work performed by John was fantastic. The building waiting area was a total disaster. It was 100° outside and their air conditioning was not working inside. TV broken, refrigerator empty. Table electrical outlets not working. Absolutely nowhere else to go while you were there because it was an industrial area. I think Safelite did a decent job, but I would not go to this location! Also, there is absolutely no way for you to contact the local building because Safelite won't allow you. Otherwise, we may have driven a second car and maybe going to get something to eat. This location is a disaster, but they do good work.
• JB

  Joey Bazan

  Aug 28, 2026
  1.0
  My experience with Safelite has been extremely frustrating, primarily due to the lack of communication, coordination, and consideration throughout this entire process. My windshield was shattered, so I scheduled a replacement for August 24th between 12 PM and 5 PM. I waited the entire day, only to find out that the assistant manager had canceled my appointment without any notification, explanation, or attempt to reschedule. I had to contact customer support myself and was transferred four different times before someone could finally explain what happened and help me reschedule. The replacement was then scheduled for Wednesday between 8 AM and 12 PM. Thankfully, I received a call that morning informing me that the technician could not come to my address due to an issue on their end. However, I was asked to bring my truck to the shop that same day if I wanted the repair completed. I had to take my work laptop with me and work from the shop while waiting, and none of the charging outlets were working, so I had to keep moving around to find an available outlet. After leaving the shop, I immediately noticed a loud whistling noise coming from the windshield when driving over 50 mph. I had to return to the shop again on August 28th at 7 AM, where I learned there was an issue with the molding that needed to be corrected. I was then told I would have to wait until September 2nd at 7 AM because the windshield was still too new. I do want to make it clear that the front-desk staff and the technician who helped me were extremely friendly, kind, and professional. My frustration is not directed toward them. They were great to work with. My issue is with the overall situation and how it has been handled. I have repeatedly had to rearrange my schedule, spend hours waiting, make multiple trips to the shop, and bend over backwards to accommodate scheduling to go in person. Throughout this process, it has felt like my time and concerns were not treated as important. I appreciate the discount provided for the inconvenience(also I got a refund since they didn’t have my wipers as well), but given everything I have had to deal with, I believe a more substantial adjustment would be appropriate. Overall, the situation has been a major inconvenience, and I expected better communication, coordination, and customer care.
• JM

  Jose Martinez

  Aug 20, 2026
  5.0
  Safelight and our technician Isaiah did an excellent job. Constantly communicated with us on his time of arrival, explained the work in detail and made sure I new what to do after the process. Explained the procedure if I had any questions and concerns. We will use Safelight and Isaiah again. Definitely would recommend there service.
• KK

  KardanOat

  Aug 5, 2026
  1.0
  Your safelite employee Sonny from the San Antonio location should be fired. This was the worst service or non-service I've ever had. First of all, I schedule an online appointment 2 days prior to my August 5th 2026 app for for my window repair between 12 in 5 PM (mind you Itake off work). I received multiple text and emails from safelite to confirm my appointment, which I confirmed everytime. The day of my appointment, I have a missed call at 730am from Sonny, the technician in which I called back at 10am and confirmed the appointment. He stated he would be at my place between 5pm and 6pm; already a red flag, per Safelite's schedule, my 2 time frames to schedule were 7am-12pm or 12pm-5pm and I chose 12pm to 5pm. Needless to say Sonny never came to the appointment. I've called several times and now they won't answer the phone. And I still don't have a new windshield, my whole day wasted, and there is no accountability. This was the worst service ever and I dont understand how they are still in business.