North Park Lexus of San Antonio

Reviews

• MS

  m salazar

  May 7, 2026
  5.0
  I had an amazing experience with Lexus North Park during a very stressful situation. I was stranded with a flat tire, and Taylor, the manager, truly went above and beyond to help me. Despite all the chaos and delays with the third-party tow truck, he made sure I was safe and kept communication open the entire time until my vehicle finally arrived at the dealership. What really stood out was that Taylor didn’t stop there, he went the extra mile to help get me into a loaner vehicle that same night, even after I had to Uber to the dealership. His professionalism, compassion, and willingness to help made a huge difference during an already difficult evening. Exceptional customer service like this is hard to find. Thank you, Taylor and Lexus North Park, for taking such great care of me!
• VQ

  V Quette

  May 7, 2026
  5.0
  Purchased a Lexus from here 3 years ago. You get assigned a service advisor when you purchase your vehicle, Wally is our service advisor from the beginning 3 years now. He almost feels like family always taking care of our needs, making sure our vehicle us running top notch...we love and trust him so much! The service is Honest, well prices and fast, they dont tell you that you need unnecessary services or fixes...highly highly recommended! North Park is also great in the fact they will lend you a vehicle so you dont have to sit and wait for your car to be serviced, but if you choose to wait you get a huge treat with their free snack bar where your serviced with Coffee Lattes, soft drinks, popcorn, cookies, trail mix and a bunch of other fun munchies ...and dont want to forget a great free massage while waiting....love love it here!
• AC

  Ashley Cathey

  Apr 29, 2026
  1.0
  If you’re considering North Park Lexus of San Antonio, read this first..... I traveled from Memphis, TN to purchase a vehicle on April 2–3, 2026. After their inconsistencies were handled my loan was funded and insurance was active, yet this dealership held my vehicle for nearly 3 weeks. During that time, I was already incurring costs on a car I did not have, with my first payment approaching May 7. I was also sold over $2,300 in add-ons during finance by Hector that I later requested to be removed after realizing the true cost with interest and also just simply not trusting their business any longer. I was then told the contract “couldn’t be changed,” by Hector Gonzalez of course, which only added to the frustration after everything else that had already gone wrong. Communication was consistently poor. I was told paperwork would be overnighted and that I would receive follow-up calls, neither happened. I had to repeatedly call for updates and still received no clear answers. When I finally received the vehicle around April 22, I couldn’t even drive it because a drive-out tag had not been included. I was told it would be overnighted, it wasn’t. I had to follow up again just to get something that should have been handled from the start. At a certain point, this stopped feeling like simple oversight and started feeling like a complete breakdown in process and accountability. No proactive communication, no meaningful apology, and no effort to address the financial impact of their delays. This was not a luxury experience. It was stressful, costly, and entirely avoidable. I would strongly advise anyone.....especially out-of-state buyers...... to proceed with extreme caution. If you want more detail I can be contacted through email. _____________________________________ The original salesperson Noe did try and assist when he could.
• SS

  ServantofGod

  Apr 28, 2026
  1.0
  NOTE: The one-star is not a reflection of the excellent sales process and service while owning the Lexus vehicle, that deserves top notch recognition. We had a disappointing experience with North Park Lexus of San Antonio that raises serious concerns about accountability and internal processes. After purchasing a windshield warranty through the dealership, we later sold the vehicle and requested a good-faith refund for the unused portion. The General Sales Manager Taylor Atkins informed us the warranty was non-refundable due to a “wipe” that had been applied. However, after contacting the warranty company directly, we were told there was no record of the contract ever being submitted, nor a "wipe" application —despite us having paid for it. They also confirmed the dealership had full authority to issue a refund. When we brought this back to the dealership, there was no explanation for how a paid warranty was never submitted, no acknowledgment of the misinformation, and no apology. Communication was minimal and reactive. We were eventually told a refund check had already been sent, but after waiting 10 business days with no update, we followed up and were then provided tracking information showing the check had only just been shipped—contradicting what we were previously told. To be clear: We paid for a warranty that appears to have never been activated We were given inaccurate information about refund eligibility There was no transparency or accountability throughout the process While a refund is now in progress, the lack of ownership and communication is concerning—especially at the leadership level. We hope this feedback leads to improved oversight and follow-through for future customers.
• EK

  Emre Korkmaz

  Apr 16, 2026
  1.0
  I want to share my experience with North Park Lexus from the past two days so other shoppers know what to expect. The Vehicle: 2017 Lexus RX 350 Premium, listed at $23,800 ($25,700 OTD as originally quoted). What went well: The car itself had an excellent one-owner Carfax and strong service history. The initial young salesperson was friendly and helpful during the test drive. Where it went wrong: 1. Inconsistent pricing during negotiation. During my first visit, the young salesperson told me the manager approved $23,000 for the car, which came to approximately $24,600-$24,700 out the door with tax, title, and fees. When the sales manager joined the conversation, the price suddenly jumped to $25,700 — a $1,000+ increase without explanation. I walked away. Later that evening, I received a text offering $25,000 OTD. I countered at $24,000, then met in the middle at $24,500 after a full day of negotiation. The manager finally agreed. 2. Undisclosed issues at final inspection. When I arrived to sign paperwork and pick up the vehicle, I discovered three issues that had not been disclosed during the multiple conversations or initial walk-around: • The power liftgate does not work (estimated $1000 repair as their estimate) • The front bumper plastic valance is broken and hanging loose (estimated $250 repair) • The transmission fluid has never been changed at 103,000 miles (recommended service at this mileage, $250 cost) 3. Refused to address any of these issues. When I asked the dealership to either fix these items or provide a small price adjustment, both the salesperson and the manager refused. They claimed the deal was already “heavily discounted” and threatened to return to the “original price” if I wanted the bumper fixed. The manager came out personally to tell me I already had a “great deal” and refused to move on anything. 4. The reconditioning claim doesn’t add up. The dealership advertised that they had just completed a full reconditioning including brakes, battery, filters, and alignment. Yet somehow the broken power liftgate, visibly damaged bumper, and overdue transmission service were all missed or ignored. If the car truly went through their service department, these should have been identified and addressed. The outcome: I walked away from the deal after two days of negotiating in good faith. I came up $1,000 from my initial offer. They came down $1,200 from their initial price. But when legitimate issues were brought up at the final step, they refused to work with me at all. My advice to future buyers: • Inspect every feature and every panel before agreeing to a price • Get the out-the-door price in writing BEFORE coming to the dealership • Don’t trust verbal agreements from salespeople — they can be overridden by management • Ask specifically about transmission fluid service on any used vehicle with 100k+ miles • Test the power liftgate, all seat functions, moonroof, and other features • Be prepared to walk away if they won’t address reasonable concerns I truly wanted to buy this car. I was financing through RBFCU with pre-approval in hand and was ready to sign the same day. The deal didn’t fall apart because of me it fell apart because the dealership refused to address undisclosed issues on a $24,500 vehicle. I’ll be taking my business to a dealer or private seller who values transparency and fair negotiation.