North Park Lexus of San Antonio

Reviews

• JL

  Julio Luna

  2 days ago
  1.0
  We had a confirmation of an appointment they were unable to find. The uncomfortable process of having to confirm while more and more customers came in and we were in the way made it more frustrating. Then our service person left us just sitting in our car for over 15 minutes with other service ppl coming up asking to help shows lack of communication on their part. To top it off our maintenance serive took all day. They did lend us a rental but the stress of keeping our schedule was not worth it. Bad choice in vehicle due to having to travel out if town for maintenance.
• DN

  D. Navarro

  4 days ago
  5.0
  Excellent experience at North Park Lexus! Thomas Williams, our sales consultant, was a wonderful guide throughout our process of purchasing a car. He took the time to understand what my husband and I were looking for, showed us options without it feeling overwhelming, and helped us find an Acura RDX that we absolutely loved. He was friendly, informative, and never made us feel pressured or rushed. From explaining the vehicle and inspection reports to helping us through the buying process, Thomas made our experience seamless and stress-free. Highly recommend 👍👍 Thank you!
• JC

  Joe Cuevas

  4 days ago
  5.0
  Excellent experience with Thomas Williams at North Park Lexus. He listened to what my wife and I were looking for, showed us options that actually matched our needs, and helped us find an Acura RDX we really liked. He was extremely professional, informative, and never pressured us at any point. Even when we came in late after work, he was patient and made sure we never felt rushed. Five stars for Thomas and the experience he provided.
• MM

  Mom70

  Aug 26, 2026
  2.0
  I took my car in for service because my Apple CarPlay has not been working for months. It is extremely frustrating not having access to my maps and music, especially when I rely on these features regularly. Lexus had my vehicle for three days but said they could not duplicate the problem, so I picked it up. Unfortunately, as soon as I went to leave, I noticed that the CarPlay still was not working. I was told through text messages that I could bring the car back anytime and have a technical specialist take a look at it. this past Saturday, I happen to be in San Antonio so I went by the service department . Winnie, who I believe was her name, was fantastic. She got into my car and immediately confirmed that the CarPlay was not working. A gentleman then came over and told me they had a skeleton crew and that they would pick up my car on Monday and get it fixed. I waited all day Monday and never heard from anyone. I appreciate Winnie taking the time to actually verify the problem, but I am disappointed with the lack of communication and follow-through. My CarPlay has been unusable for months, and after the dealership already had my vehicle for three days without resolving the issue, I expected better service and communication. I should not have to repeatedly follow up to get an ongoing problem properly diagnosed and fixed.
• SR

  Sarah Jane Roldan

  Aug 10, 2026
  5.0
  I want to take a moment to recognize Ruben from Lexus Financial Services and JMI from Lexus Northpark San Antonio for going above and beyond to help me retrieve my username and regain access to my account. Ruben was the first person I spoke with at Lexus financial who genuinely seemed to care about addressing my legitimate concern. He initially attempted to transfer me to the appropriate department, but when that department did not answer, he didn’t simply leave me at a dead end. Instead, he took it upon himself to troubleshoot the issue and find a way to help me himself. That level of ownership and customer service meant so much to me. Unfortunately, my experience with the previous agent was very different. I felt like my concerns weren’t even being heard. I kept trying to explain what was actually going on with my account, but I didn’t feel like anyone was truly listening or trying to understand the problem. I understand that I didn’t pay full price for the vehicle I purchased, but I absolutely intend to pay what I owe—and to make my payments on time, every time. I cannot do that effectively if I am unable to access my account the way I was instructed to. Ruben, I appreciate you from the bottom of my heart. I was already beginning to regret this transaction after being sent to collections over a past-due account. But the relief and genuine happiness I felt when I finally regained access to my account—and knew I would be able to manage my payments properly going forward—was honestly incomparable, even to how much I love the vehicle itself :) Ruben, you are truly one of a kind. I could tell that you genuinely cared, and that made all the difference. You reminded me of the exceptional experience I had with Jmi at Lexus San Antonio, who also went above and beyond and helped save this experience for me. Thank you, Ruben and Jmi for taking ownership, listening, and simply caring enough to help. People remember how you make them feel, and you made a very frustrating situation feel manageable again. Lexus is fortunate to have people like you representing the brand.