North Park Lexus of San Antonio

Reviews

• JC

  James Crosiar

  2 days ago
  3.0
  This is more of a review of the service department not sales which were great. I hope this helps someone else but: under no circumstances should you make a service appointment with NPL unless you speak directly with the tech who will be performing the the repair and confirm that 1. they do the repair you need. 2. That they do that repair in house (as opposed to farming it out which will lead to them telling you they don't do that repair) and 3. That they can (and will) do the repair on the day that your appointment is on. If you just call the front office, the nice ladies will gladly make you an appointment but when you show up, they will tell you "they don't do that" with some additional detail. It was also incumbent upon me to know the girls at the front desk "Don't know anything about cars." That's what the service guy told me today. Then he proceeded to explain my problem which in my case was chipped paint (I had no idea) and then gave me a phone number of a guy not associated with NPL who could fix it. All of this could have been a text message or a phone call. This was not the first time it's happened to me but will certainly be the last. On the plus side, everyone there is polite and professional and as far as I can tell the work they actually do is very good and for a reasonable price.
• JG

  Joe Gutierrez

  Jul 2, 2026
  2.0
  Bought my car through NPL due to a bad sales experience in Austin. After my frustration of paying full sticker price, the rep proceeded by telling me he found my car when I’m the one who came with the car i wanted and that i had no option as he could sell my car in 2 weeks (not even knowing that car was in their inventory until my arrival). All he did was get the sale and get me off the desk. I was referred to Thomas and he has stopped responding altogether. I got no deal and my time was wasted and miles put on my car when i realized a piece was loose on the grill requesting service. I sent a video and they came to get my car (which was nice). However, after talking to service rep they apologized saying it was a cap that does feel loose but nothing to worry about. He apologized wishing he had seen the video first to save everyone time and money. The video i had sent to Thomas prior. My trust is extremely low and i won’t be referring anyone to Thomas. He even charged me for a $20 sticker for screen. Loooool Also my $600+ tint is already bubbling. Service is great so far.
• CE

  Courtney Eisenhauer

  Jul 1, 2026
  5.0
  We had an outstanding experience working with Samuel Smith at North Park Lexus. From the moment we walked in, Samuel was friendly, patient, and incredibly knowledgeable about every aspect of the vehicle. He took the time to answer all of our questions, never made us feel rushed, and made the entire buying process smooth and enjoyable. What has impressed us just as much is the exceptional customer service after the sale. Samuel has continued to be responsive, helpful, and genuinely committed to making sure we're completely satisfied. That level of care is hard to find and speaks volumes about his dedication to his customers. Everyone we interacted with at North Park Lexus was welcoming and eager to help, making the entire experience first-class. If you're looking for a dealership that truly values its customers, we highly recommend Samuel Smith and the team at North Park Lexus.
• MS

  Melissa Sigala

  Jun 25, 2026
  5.0
  We had a fantastic experience with Cipriano Sierra! He was friendly, professional, and incredibly knowledgeable about every vehicle we looked at. We had a lot of questions and compared several different options, and he patiently walked us through everything without ever making us feel rushed or pressured. Even walking around the lot in the Texas heat, he stayed positive, took his time with us, and made sure we felt comfortable and confident in our decision. His customer service was outstanding, and you can tell he genuinely cares about helping people find the right vehicle. We highly recommend asking for Cipriano if you’re shopping for a Lexus!
• JL

  juan lopez

  Jun 17, 2026
  5.0
  I cannot express what an amazing experience we’ve had with North Park Lexus and Robert Munoz. Last year, my wife purchased a 2024 Lexus GX 550 Overtrail in Atomic Silver from Robert, and we were so impressed with the entire process that when she fell in love with the 2026 Lexus GX 550 Overtrail+ in Earth, there was no question about who we would call. From the very beginning, Robert provided exceptional service. During our first purchase, he worked hard to get us the best price possible with complete transparency and no hidden fees. With our recent purchase of the 2026 GX 550, he once again exceeded our expectations. Robert was determined to secure the best possible trade-in value for our 2024 GX 550 and kept us informed every step of the way while we waited for our new vehicle to arrive. His communication, professionalism, and dedication made the entire process smooth and stress-free. We are incredibly grateful for all of Robert’s help, and most importantly, my wife is absolutely thrilled with her new GX 550. I highly recommend North Park Lexus to anyone looking for a new or pre-owned vehicle, and I especially recommend asking for Robert Munoz. If you’re in the market for a vehicle, Robert is the person you want on your side. Thank you, Robert and North Park Lexus, for another outstanding experience!