North Park Lexus at Dominion

Reviews

• AW

  Abel White

  2 days ago
  5.0
  Just bought my third Lexus and my second at Lexus of Dominion. Alejandra Gomez was our sales representative. She was great from start to finish . She was patient , not pushy and answered All of our questions. Personally showed my wife the various amenities of the GX 550 . Very knowledgeable and confident . The finance guy was awesome as well (Noe). I love this dealership ! This place knows how to keep their customers coming back . Chad in service , keep up the great work . The guy that greeted us and opened the door to the lady behind the coffee bar . Thank you all for making our experience amazing!
• EB

  Entesar Berenji

  2 days ago
  1.0
  Very Disappointing Experience My experience with North Park Lexus at Dominion was extremely disappointing, particularly with the sales and service departments. From the beginning, Christina(Salesperson )made me feel uncomfortable because I questioned Lexus’s move toward hybrids and electric vehicles. Instead of simply answering my questions professionally, I felt she was more interested in pushing her own personal beliefs and narratives onto me as a customer. When it became clear that I wasn't interested in that kind of conversation, she wanted to pass me off to another salesperson. I then asked her to appraise my Lexus, which I had purchased for over $30,000 about two years ago. She came back with a $7,000 valuation, which was honestly insulting. Given the way the interaction had already gone, it felt less like a serious appraisal and more like an attempt to discourage me from doing business there. The service department wasn't much better Either. Josh(Service Advisor)told me I would have to wait 5–6 hours for my oil change and transmission service. I understand service departments get busy, but the way it was handled left me feeling like they simply didn't want to accommodate me. I expect a luxury dealership to provide professionalism, respect, and customer service—not personal agendas, dismissive attitudes, or treatment that makes a customer feel unwelcome. Unfortunately, North Park Lexus at Dominion failed on all three. Based on my experience, I would not recommend either the sales or service department.
• RR

  Rarrin9378

  6 days ago
  5.0
  Today I purchased my second vehicle from North Park Lexus at Dominion from Eduardo Deschamps. I can’t recommend this dealership enough, they don’t have any shady tactics or try to upsell you or take advantage and truly care about providing an exceptional and streamlined experience. Eduardo is one of the finest vehicle salesmen I’ve ever encountered and each time has been the utmost professional and caring and sparing no expense to attention to detail to make sure your car buying process is as smooth as possible. Cooper with the finance department was also tremendously professional and helpful with doing the contract side of the sale and explaining in depth the terms of the financing and additional packages we were looking to include with the vehicle. I would recommend for anyone to come to North Park Lexus at Dominion for any vehicle purchasing needs and I’m not just saying that. I’ve worked in dealerships for over 12 years and have never encountered such a fine place to do business where you don’t have to argue constantly and go back and forth all day to get the deal you came to get. That means a tremendous deal to me and will keep me coming back. Thanks to Eduardo, Cooper and the entire staff at North Park Lexus at Dominion and don’t change a thing because it’s absolutely second to none! -Ryan
• OO

  ogechi obiakor

  Aug 27, 2026
  5.0
  ⭐⭐⭐⭐⭐ Outstanding Car-Buying Experience! I had an excellent experience purchasing my car, and I cannot say enough good things about Alejandra Gomez! From the very beginning, she was patient, knowledgeable, and incredibly helpful. She took the time to show me different vehicles, answer all my questions, and help me find the right car for my needs. What impressed me most was how hard she worked to make sure I received all the discounts and the best deal possible. She was with me every step of the way, from looking at the cars to negotiating the details and finally closing the deal. Alejandra made what can sometimes be a stressful process feel smooth, easy, and enjoyable. I truly appreciate her professionalism, dedication, and excellent customer service. If you are looking for a car and want someone who genuinely cares about getting you the right vehicle at a great price, I highly recommend Alejandra Gomez! Thank you, Alejandra, for making my car-buying experience such a great one! 🚗⭐️⭐️⭐️⭐️⭐️
• MR

  Maria Rodriguez

  Aug 24, 2026
  5.0
  Lexus Dealership Review I would like to start by saying how incredibly grateful I am to have had the opportunity to work with two of the most amazing people I have ever met in this industry — Mr. Fernando and Cooper. Mr. Fernando has been absolutely amazing from beginning to end. He is incredibly professional, but at the same time, he makes you feel like family. He is warm, welcoming, and genuinely makes you feel like you are the only customer who matters. That kind of customer service is truly rare. And Cooper — I cannot say enough wonderful things about him either! I probably asked the same questions multiple times just to make sure I fully understood everything. I was completely honest about what I could and could not do, and Cooper was just as honest with me. He was never pushy or made me feel pressured. Instead, he took the time to educate me, answer my questions, and make sure I understood every part of the process. From beginning to end, the entire experience was absolutely amazing. My son purchased a 2023 Lexus IS, and I purchased a 2026 Lexus RX, and both experiences have been nothing short of exceptional. I genuinely have nothing negative to say. For some background, my family has been a Toyota family for the past 10 years. We have always trusted Toyota because they make such great vehicles. I have personally always shopped at Cavender Toyota on 410, but after this experience, I can honestly say they have lost me as a customer. I am officially part of the Lexus family, and I am already looking forward to eventually trading in the two Toyotas we have left! If you are considering purchasing a Lexus, please do yourself a favor and ask for Cooper and Mr. Fernando. They are knowledgeable, honest, professional, patient, and genuinely care about making sure you have a great experience. Kudos to both of you! Thank you for making what can sometimes be a stressful process such an enjoyable and memorable experience. You have definitely gained a lifelong Lexus customer! ❤️ and that is all because of Mr Fernando and Cooper

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