Jordan Ford

Reviews

• KB

  Kate Bouck

  5 days ago
  5.0
  The sales people here are very kind. We were helped by Marchel and she was so sweet! We bought one of their "pre auction" vehicles. It was on the lower end of Kelly Bluebook and the Carfax looked well maintained. Some cosmetic damages like chipped paint, broken fog light cover, a rock chip in windshield and a torn driver seat. Was confused why previous owner had took it in for some large maintenance items the month prior and a couple days later after purchasing it, on came the check engine light. It needed a new catalytic converter. To be fair, the check engine light was on for 1 day before turning itself off so I don't think the dealership knew about the issue or the check engine light. Pretty sure it was a trade in vehicle and since it was a 2017 Honda, they put it into their pre auction sales. They do not do a thorough check on pre auction cars, but they do offer a 20% off service for 3 months with the purchase of their pre auction vehicles. The catalytic converter came out to less than $1800 (with the discount.... Cheapest in San Antonio!... If you end up needing the pre auction service warranty, you'll have to go to their sister store Jordan Motorcars if it isn't a Ford), the fog light was $30 on eBay, restored headlights with Walmart kit for $18 and I was able to get Honda's touch up paint for $20 on eBay. Still figuring out the seat but can probably go to a pull and save or leave as is. It's an AWD and one of the tires had dry rot. Cost $1200 to replace tires (have to replace all with AWD). I am from the Pacific Northwest and had no idea what dry rot was until I saw a video after we purchased the car. Didn't check for dry rot when I was examining the tires. We were still within Kelly Bluebook range for the car after it was said and done. Just the high end rather than low. They said they can usually beat Navy Fed for financing but we were planning on paying off within 6 months so didn't look into that (San Antonio drivers are scary and our 1st vehicle had been hit 3 times within 2 months before being totaled when hit the 3rd time.... Get a dash cam cause it will save you! Regret not having one). Might be worth checking out their finance department! Overall, we got a good vehicle and everyone was kind. Seemed like an honest dealership and the owner was very kind too.
• MH

  Matthew Harwood

  Sep 28, 2026
  5.0
  I took my vehicle to Jordan Ford for a standard oil change and to have them look into an issue I’d been experiencing. My service advisor, Greg, was fantastic to work with. Since I had another ride lined up, I told him they could keep my car for as long as it took to figure it out. Even though they ultimately couldn't get the issue to replicate, I was incredibly impressed by their efficiency. Instead of dragging things out just because they had the extra time, Greg and the team systematically worked through the diagnostic process and wrapped it up quickly. I really appreciate their honesty and respect for my time!
• AB

  Alison Brown

  Sep 28, 2026
  5.0
  I have recently bought a used car from this dealer the attention and courtesy I received was stellar.When I mentioned an issue with a tire on the purchased that happened within 24 hours of purchase to Steven B he arranged compensation for the tire immediately. I love my new to me little blue car. I highly recommend this dealership for used or new vehicles. Alison B.
• AN

  AJ Narvaez

  Sep 28, 2026
  1.0
  Do NOT bring your vehicle here for service. Communication is horrendous, and your business is only valued as long as your warranty is not void. After that, they make it really hard to want to buy another Ford or, at the least, have it serviced here. Service advisors were asked to send me previous work orders performed for my leaking f150 (sunroof), so I canceled my appointment. It took their trim department 2 weeks to diagnose a recurring problem, which is why I use other places for all my vehicle needs. One service advisor used to work there and actually cared about her job and customers; unfortunately, Ms. Keller is long gone. Other previous bad experiences: scratches on my vehicle while in their care ( they fixed it), trim tools left in my vehicle after jobs, brakes failed after a brake job, hood was left open and opened up while I was on i35, lied about changing parts like the cabin air filter when my mechanic found the air filter he replaced prior with his signature and date... So yes, I'll hope my truck will just not leak again instead of dealing with this dealership
• LS

  Lamberto Sanchez

  Sep 23, 2026
  5.0
  We just bought an F-150 from Jordan Ford and couldn't be happier. It's a great truck at a great price. Marchel Walker was fantastic from start to finish. She was welcoming, friendly, and genuinely helpful, and she worked hard to get us a great deal on the exact truck we wanted. The whole process was fast and easy, which we really appreciated. The only hiccup was on the finance side. We did the document signing virtually, and the finance manager was supposed to email me my purchase documents but never did. I didn't receive them until four days later, and only after I called in to ask about them. In past purchases I've always left with a USB drive of all my paperwork, so the virtual process ended up feeling less convenient rather than more. Once again, Marchel stepped in and helped get it sorted out, which says a lot about her commitment to her customers. Overall, a great experience, and I'd highly recommend Jordan Ford San Antonio. Ask for Marchel!