Exotic Car Collection by Enterprise

Reviews

• AT

  Annie Thornton

  May 29, 2026
  5.0
  There is one agent who is an absolute delight. I am totally gatekeeping who it is. Customer service is always impeccable.
• RV

  Rachel Varner

  Apr 28, 2026
  5.0
  Accidentally left some items in rental car! They saved the day. Held it aside, called me, and I was able to collect it 3 days later. Amazing caring, considerate staff. Kudos to this amazing Seguin team & Of course Mariela for bringing the Porsche over!! Wouldn't go anywhere else!! Props to Angel and Cooper!!! Sincere thanks for going the extra mile.
• MG

  Marcus Garza

  Mar 30, 2026
  1.0
  Absolutely terrible experience. I would strongly caution anyone renting from this location. Between insurance and out-of-pocket payments, over $7,000 was paid toward this rental (including $3,000 from Safeco and multiple personal payments: $1,900, $1,600 on March 7, and $800 on March 25). Despite this, I was told I still owed more money—with no clear or accurate accounting. The biggest issue is a $1,600 charge from March 7 that the manager, Mariela Ruiz, claimed was “just an authorization” that would fall off. As of March 30, it is STILL on my credit card. I simply asked to wait until that cleared before paying anything additional. At that point, things went completely off the rails. Ms. Ruiz became extremely unprofessional, called me repeatedly (around 12 times), claimed I was “not authorized to drive,” and demanded my location while I was actively driving. I even asked if she expected me to pull over on the highway. I tried to resolve things by going to the store, but instead I was forced to stop, unload all of my belongings into trash bags on the side of the road, and take an Uber back. Completely unnecessary, humiliating, and unacceptable. This situation involved: Misleading billing practices Lack of transparency on charges vs. authorizations Harassment-level communication Extremely poor management conduct I did not refuse to pay—I asked for clarity on a $1,600 charge still sitting on my account. That’s reasonable. This experience was stressful, unprofessional, and handled in a way that no customer should ever have to deal with. I am pursuing a formal complaint and reviewing legal options. Proceed with caution.
• TH

  Ted Hurt

  Mar 15, 2024
  5.0
  ❤️😎
• DW

  Dan Wolf

  Mar 29, 2022
  1.0
  Do not rent a Tesla here. The car was 4 years old and Autopilot was completely disabled which means it did not have adaptive cruise control or lane centering. We almost crashed on the highway. We called Tesla roadside assistance and they said they could fix it easily with authorization from Enterprise. We informed Enterprise and requested authorization. They said they would, but didn’t so they lied. Also very difficult to reach on the phone.

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