Enterprise Rent-A-Car

Reviews

• SB

  Sandra's Bridal

  Aug 28, 2026
  5.0
  Exceptional Service — Tres & Hayden Earned My Business!! I am currently traveling across the United States on a multi-state business tour, meeting with clients throughout the country, and Texas was the 14th state on my tour. Because I would be in San Antonio for approximately two weeks with multiple client meetings and appointments, having the right vehicle was important to me. For my first four days in Texas, I actually relied entirely on Uber because I couldn't find a rental vehicle online that I particularly liked. For business travel, I prefer something in the semi-luxury to luxury category, and when I saw several Porsche options listed through Enterprise, I contacted the call center and made a reservation with a representative. Unfortunately, when I arrived, I learned that the call center's inventory and reservation process did not necessarily reflect what was physically available at this particular branch. So, although I did not end up driving away in the Porsche I originally anticipated, what happened next is exactly why I am writing this review. Tres Barboza went above and beyond to take care of me. Rather than simply telling me the vehicle wasn't available and sending me on my way, Tres took ownership of the situation and worked to find me the next best option. I initially left with an SUV, and shortly afterward, they arranged to have a beautifully clean BMW 3 Series delivered directly to my hotel. That is what I consider top-notch customer service. Was it the Porsche I originally wanted? No—but the way Tres handled the situation mattered far more. The BMW was clean, comfortable, professional, and perfectly appropriate for traveling to my business meetings throughout San Antonio. More importantly, I felt that Tres genuinely cared about finding a solution rather than simply processing another rental. At the end of my reservation, I had another excellent experience with Hayden Best. I came in on the day I was originally scheduled to return the vehicle and explained that my business schedule had changed and I needed an extension. Hayden was incredibly patient, professional, and helpful. He took care of the extension for me, made the process easy, and allowed me to keep the vehicle for the additional day I needed without turning it into a stressful experience. What stood out throughout my time with this branch was the staff. Everyone I encountered was pleasant, welcoming, professional, and genuinely nice to work with. The location itself was clean and well maintained, and the overall atmosphere reflected a team that understands hospitality and customer service. As someone who travels frequently for business, I have plenty of options when renting vehicles. In fact, I had considered continuing my reservation through Turo because there were considerably more luxury and specialty vehicle choices available. The reason I stayed with Enterprise was the people. Vehicle inventory can change. Cars come and go. But exceptional service is what creates loyalty. Tres and Hayden turned what could have been a disappointing experience into one that earned my future business. The vehicle selection at this particular location may be more limited than some alternatives, but the quality of the staff more than made up for it. When I return to San Antonio for future business, this will be my preferred location to rent from because of the service I received here. Tres, thank you for finding a solution, going the extra mile, and even arranging for the BMW to be delivered to my hotel. Hayden, thank you for your patience, professionalism, and for making my extension and return experience so easy. Mateo, Thank you for delivering the car personally to me! Enterprise should be very proud to have both of you representing the company. You are the reason customers return. Exceptional people. Exceptional service. A team that understands how to take care of its customers.
• NW

  Nate Wilson

  Aug 26, 2026
  5.0
  Great experience at this branch the whole team was professional and polite and worked together to help me in my time of need. I unexpectedly needed a car last minute and Mateo helped me, he found me a nice midsize Nissan and kept the price in range for me. He had it clean and ready to go when I arrived even though they were busy and short on vehicles I had no wait on arrival or return. Thanks again you will be my 1st choice next time I need a vehicle.
• KL

  Katherine L

  Aug 23, 2026
  5.0
  I always have a great experience renting from this Enterprise Rent-A-Car location. The process is easy, and the vehicles are excellent. Saul and the staff are always friendly and helpful. I will definitely rent from them again!
• AV

  Annie Vollmer

  Aug 20, 2026
  5.0
  I can’t say enough great things about this Enterprise location! The guys here are amazing and always take such great care of me. I rent a car about every other week, and they consistently make the entire process easy and make sure I have everything I need. Their customer service is always top-notch, and everyone is friendly, helpful, and accommodating. I’ve had such a great experience every single time that I won’t rent from anywhere else. Highly recommend this team!
• RH

  Richard Hollon

  Jul 31, 2026
  5.0
  Hayden and team went above and beyond to resolve our crisis. We originally rented from another company, which baited and switched us into downgrading from a BMW X5 to a Hyundai. We left the airport so upset and without a car for summer vacation. Upon returning home we decided to swing by this location, as we saw it from the highway. Unfortunately Enterprise didn’t have any SUVs or BMW SUV for us to rent. Only minivans which we eventually accepted and actually ended up enjoying more. Way more space for the family trip. In the end everything worked out well and Hayden made sure we got the best deal and into a new 2026 rental. I was very pleased with Hayden’s efforts and transparency and honesty. I cannot recommend Enterprise (and Hayden) enough. Our crisis was resolved and I paid the same amount I had prepaid for the loser BMW SUV a month prior. Overall my family was extremely satisfied and highly impressed with this location and staff. These young men here work hard and it shows. We are very pleased and we will definitely be back when we need to rent something in San Antonio. I would recommend this place to family and friends, for sure. My father was with me and was also highly impressed by enterprise staff here, and Hayden was like a light in a tunnel for us. Thank you from the bottom of our hearts!

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