Enterprise Rent-A-Car

Reviews

• GH

  Gary Hernandez

  Aug 26, 2026
  5.0
  Enterprise is a great place to get your car or truck rentals. Especially the Potranco location. Great service and clean vehicles. Friendly staff.
• PE

  Pearl Esquivel

  Aug 22, 2026
  1.0
  I am extremely frustrated and disappointed with my recent experience with Enterprise. I was involved in a car accident, and GEICO provided me with a $35-per-day rental allowance because I maintain my insurance coverage and pay my premiums. When I arrived at Enterprise, there were no SUVs available. Because of the inconvenience, the manager offered me what he described as an upgrade. During that conversation, I was under the impression that the $11-per-day rate was what GEICO would be charged for the rental, not that Enterprise would charge the full $35-per-day insurance allowance against my claim. I was not under the impression that I was agreeing to have my entire $35 daily allowance used toward this vehicle. I was later charged $252, which I believe resulted from a serious misunderstanding and misleading communication regarding how the rental would be billed to my insurance. The notes in the rental agreement state that I understood everything that was explained to me, but I strongly disagree with that characterization. Simply mentioning an $11 charge does not mean I understood that my entire $35-per-day insurance allowance would be charged. When I brought this concern to the assistant manager, I was hoping he would listen and help resolve the situation. Instead, he argued with me, and we got nowhere. I found the entire interaction very unprofessional. The manager who originally handled my rental is also no longer employed at that location, which makes me question the way this situation was handled. I feel I should have been refunded the difference because I agreed to the rental based on my understanding that GEICO would be charged $11 per day, not that Enterprise would use my entire $35 daily insurance allowance. This experience has left me extremely disappointed, and I will not be returning to this Enterprise location. I sincerely hope someone from Enterprise reviews my rental agreement, the notes entered by the employees, and the $252 charge and addresses this matter fairly. Customers dealing with the stress of an accident deserve clear, honest, and transparent communication about what they are being charged.
• FT

  Felicia Trejo

  Aug 8, 2026
  5.0
  Eddie and his partner the day of picking up and returning did amazing !!! Communication was on point! the way they went above and beyond - not to mention they were able to multi task with multiple People in a very effective quick way with only two staff member ! Excellent costumer . Probably the best rent a car experience I’ve ever had
• JB

  Joycelin Banda

  Aug 6, 2026
  1.0
  If I could give -0 stars I would!!! They quote that their goal is to make sure their customers have a great experience and they DO NOT live by that statement. My family and I have had the worst experience with this location. I reserved weeks in advance a large SUV, which happened to be a Jeep Wagoneer, and at 6:30pm the night before I was scheduled to pick up the SUV at 8am on July 17th, we received a text message stating there was an issue with the large SUV and it wouldn’t be ready until 12/1pm the day I needed it. I reserved to have the SUV by 8am because I had a long drive out of town to the airport to pick up my brother and niece who I was just getting to meet and their first time to Texas. I explained that I had to be somewhere at a specific time and that I could not wait until 12/1pm because that would make me late. They were able to find another SUV at another location and asked how late could I leave we first agreed that we had to leave at least before 10am no later than 11am and that would be pushing it. When I first reserved at this location it was still showing their old address, wasn’t aware they moved to another location. When I got there by 11am I was expecting the vehicle to be there and ready to go so we can get started to our destination. The vehicle was not there yet, apparently it was still being cleaned. We were pressing for time as we sat there waiting. It wasn’t until 12:30pm when it arrived and we were able to leave. I was then an hour and a half late to pick up my family from the airport because of this. Then on that same day we were driving down the busy access road the back door of the SUV malfunctioned and opened on its own while we were driving and all our luggage flew out into traffic, there were no signs or lights or anything showing why it opened or that it was opening but it happened while we were driving- we pull over to a parking lot to get our luggage off the busy street, traffic was as stopped. We could not get the back door to close, it would not shut manually or with the auto button on the side. We called Enterprise employee Ty that had texted us about our reservation because at the time this happened all the businesses were closed. I explained what was happening and he asked us to try it again manually and with the auto button, then he got on the phone with roadside assistance to send someone out and stated “ we have had this happen on our Pacifica’s but never on the Jeep Wagoneers” We saw an enterprise location about a block away in the same parking lot area we pulled into so we decided to pull in over there in case they had someone there that could help us and as we started driving the entire vehicle then shut down, ac went hot, all the electric inside the vehicle shut off and it would not drive, it literally stopped in its place. We turned the key off and sat there. Called Ty again and he called roadside assistance again to get us an Uber, which was no help at all. We spoke with a the road side supervisor and they said they are sending us an uber, We tried starting the car again which started and we were able to drive to the enterprise a few feet away and parked in front and it stalled again. After about 7 calls to roadside assistance, Ubers, Lyfts and a Taxi they called never came, vehicle was towed and we were stranded there on the side of the road at a Popeyes restaurant with our luggage and our kids and no vehicle. We called an uber ourselves which showed up in 15 minutes to get us to our hotel room and by that time it was as 9pm, and we had missed our dinner reservations. Ty stated we would be reimbursed and that came back to our account but then we were charged again and only reimbursed the deposit that we would normally get back. We have damaged luggage and items we had to replace. Allison, Management at Enterprise, is not contacting me back regarding any of the issues that took place. She emailed me once and asked what I wanted her to do about the situation, I responded and never heard from her again after multiple attempts to call her. She does not return calls.
• SN

  Sabrina Newell

  Jul 31, 2026
  5.0
  My experience with enterprise was great starting off where they picked me up from my location took me to theirs. The gentleman was really polite. I was happy with the vehicle had no issuesThey made the transaction of rental very easy throughout my time of having my rental due to insurance claim I had to rent it out for a longer period of time they made that transition easy for me, very professional and knowledgeable of what I needed to do. Thanks for your hard work.

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