Advance Auto Parts

Reviews

• SD

  Samantha Durgin

  Oct 10, 2026
  5.0
  Both Rayjohn (please forgive me if this is a misspelling) and Richard were incredibly helpful! They helped me find the flange screws I needed and were very kind! Both also provided me some insight that I needed and I cannot express how lovely the experience was of shopping here. I will starting coming here more when I have auto needs!!!
• JD

  Jeremy Davila

  Sep 27, 2026
  5.0
  RaJohn was a huge help when my Infiniti wouldn’t start. He quickly diagnosed the battery issue, helped replace the battery, and got it installed—all in about 15 minutes. That made a real difference: I was able to pick up my daughter on time and make sure my wife had a car that would start for work. Excellent, efficient service. Thank you, RaJohn!
• EM

  Eric Michael

  Sep 26, 2026
  1.0
  I’m writing this review regarding an extremely disappointing interaction I had at Advance Auto Parts on September 22, 2026, around 7:30–8:30 PM. I am a mobile mechanic, and I went into the store with my female customer to purchase the parts and supplies we already knew were needed for her vehicle. We were not there looking for recommendations or additional products. We knew exactly what we needed. The employee assisting us repeatedly tried to upsell us. When we declined the additional products and explained that we only needed what we came in for, his behavior became increasingly confrontational. He was yelling, shouting, and cursing during the interaction. What made the situation even more uncomfortable was that, while he was doing all of this, I noticed him repeatedly looking at my customer's breasts. This happened in front of both of us. At the time, I was focused on getting the transaction completed, but afterward my customer specifically told me that she had noticed it as well and that his behavior made her uncomfortable. I told the employee that we already knew what we needed and that I was already going above and beyond for my customer by providing the mobile mechanical service she had hired me to perform. Rather than respecting that, he responded by saying, “Do you not want to go above and beyond for your customer by getting them what they need?” That statement was particularly insulting because he was making an assumption about my business and the service I provide without knowing anything about me or the situation. I was there with my customer specifically to take care of her vehicle, and I did not need an employee trying to tell me whether I was going above and beyond for my own customer. I also want to make it clear that I do not have a problem with the Advance Auto Parts location itself. My issue is specifically with this employee and his conduct. Unfortunately, this was not my first negative interaction with this particular employee, which makes the situation even more concerning. I have been a customer of Advance Auto Parts and regularly purchase automotive parts and supplies for my work. I expect to be able to walk into a parts store, purchase what I need, and have a professional interaction with the employee assisting me. Upselling is one thing. Yelling, shouting, cursing, insulting a customer's business, and making a female customer uncomfortable by repeatedly looking at her body are completely different matters. I hope management takes the time to address this employee's behavior appropriately. My concern is not about being offered additional products; it is about the way this particular employee chose to conduct himself while dealing with two customers who simply wanted to complete a purchase.
• EM

  Eric Michael

  Sep 23, 2026
  1.0
  I’m leaving this review because the experience I had at this Advance Auto Parts location on September 22, 2026, between approximately 7:30–8:30 PM was completely unacceptable. I’m a mobile mechanic, and last night one of my customers had her vehicle break down on the access road after leaving her mother’s home. I went out of my way to pick her up, diagnose the vehicle, and assist her so she could get back home and prepare for work. After determining that the vehicle simply needed an oil change, we stopped at Advance Auto Parts to purchase oil and an oil filter. From the moment we walked into the store, the employee working the counter made my customer uncomfortable. She was wearing a low-cut shirt, and both she and I noticed the employee repeatedly looking at her breasts. Regardless of what someone chooses to wear, that type of behavior is inappropriate and made her uncomfortable. The interaction then became even more concerning. The employee was cursing, yelling, and speaking loudly throughout our interaction, despite the fact that we were simply trying to purchase the parts and supplies my customer needed. I also felt that he was being extremely disrespectful toward me, my customer, and my business. I politely explained that we only needed the oil and oil filter. He continued trying to push additional products and services. When I declined, he responded with, “Do you not want to go above and beyond for your customers by getting them what they need?” There is absolutely nothing wrong with recommending additional products when appropriate. The problem was the disrespectful manner in which it was handled after I had already clearly explained what my customer needed. This is also not the first time I have experienced this type of interaction with this employee at this location. However, last night's behavior crossed a line. I expect employees representing a national automotive parts company to treat customers, their businesses, and the people accompanying them with basic professionalism and respect. Cursing, yelling, making a customer uncomfortable with inappropriate staring, and speaking disrespectfully to someone who is simply trying to purchase parts is not acceptable customer service. I will be contacting the store manager and Advance Auto Parts corporate customer service regarding this incident. I hope management takes this seriously and addresses the situation appropriately. I have no issue with an employee recommending additional products. I do have an issue with disrespectful behavior, inappropriate conduct toward a customer, and unprofessional treatment of a small-business owner who was simply trying to help his customer.
• NH

  Notorious HOP

  Sep 18, 2026
  5.0
  Thought I had an issue with my battery so I came here to have it tested. A very helpful and friendly employee came to my immediate assistance and tested my battery, starter and alternator. All checked out healthy and they had me on my way. Great experience overall.

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