Rush Automotive

Reviews

• LL

  Laura

  3 days ago
  1.0
  I'm not sure how this place has so many good reviews. The AC on our vehicle was blowing hot air and we took it to RUSH. They called the next day with a "diagnosis" of a leaking valve and said they would replace the valve and recharge the Freon for $274. We told them to complete the repair. Then they called and said the compressor was actually blown and it would be over $2,700 because not only would the compressor need to be replaced but also the condenser and other parts. They claimed they weren't able to diagnose the compressor without putting Freon in. (There are other ways to pressurize the system and check the compressor. A simple hand-spin check or a 30-second jumper wire test would have revealed the blown compressor.) Did adding Freon spread metal debris from the compressor throughout the entire system??? I guess we'll never know, but the cost to repair is now almost $3,000! We had to pay almost $200 to get our vehicle back with nonworking AC. So if you want an accurate diagnosis the first time and want to avoid inflated repair costs possibly from an incorrect "diagnosis," I highly do NOT recommend taking your vehicle to RUSH Automotive!
• SE

  Susan Edwards

  3 days ago
  1.0
  Just received a text from Rush Automotive in Round Rock, Texas. It stated that “ our records show that you have not been here in a year” and yet wee have NEVER been there and have NOT LIVED in Texas for 13 years. Dishonesty is not a good look for this company! Don’t try to trick potential customers…. be honest.
• AA

  A.

  Jul 1, 2026
  2.0
  I brought my daughter's older Honda in for a noise concern. The verbal quote over the phone was given for a wheel bearing, wheel stud replacement, brakes/rotors, and tie rods. It was impressed on me that these repairs were critical for safety. The person on the phone even made comments about how glad they were that we were safe as the brakes were metal on metal, etc.The written estimate that arrived was much higher and still had these things listed as critical along with a few smaller issues. When I requested an itemized breakdown and compared parts prices to AutoZone retail, I found parts were marked up over 2x retail across the board. When I called to ask about this, prices dropped immediately without any additional information from me. It took them over night to send the original estimate but the new one arrived within minutes of my texting. I ultimately approved only the wheel bearing and lug stud repair and negotiated the price down. The actual safety critical item, one lug nut holding the wheel on, was buried after the full upsell menu was presented. Several items were listed as critical on that quote that they later said were not actually critical. I posted anonymously in a local group asking for honest mechanic recommendations. The owner identified me by my comments, I guess, and referenced my vehicle publicly to signal he knew who I was. I feel as if this might have been an attempt to get me to remove my anonymous post. Multiple other folks in the comments described identical experiences including false "metal on metal" urgency that softened the moment they pushed back. The work was done and we picked up the car this morning. The process to get to that point was frustrating. Since I only see good reviews I wanted to offer another perspective. The staff is very nice and the banter when we came in was fun. But nice is not the same as honest. I would advise anyone using this place to check retail prices of parts. And since they always offer better prices with push back, everyone who deals with them should question their prices. Some labor costs were good and some were listed at the high end for the area but not ridiculously so. The biggest price "padding" was in the parts themselves. The work seems good at this time, if you want to pay extra for parts in order to be treated nice in a fancy waiting room, I suppose it's worth it to pay more for that service but it's a nah from us. Thanks.
• HN

  Heather Norman

  Jun 29, 2026
  5.0
  I have been using Rush Automotive for over six years, and I can't say enough about how grateful I am for their outstanding service and support. From the moment you walk in until the time you leave, they make you feel valued and welcomed. The family-oriented atmosphere is evident in everything they do.
They always take the time to explain the services they're performing and let me know if my vehicle needs any additional maintenance, without making me feel pressured. It's hard to find a mechanic who is reliable, trustworthy, and knowledgeable, but Rush Automotive has consistently exceeded my expectations.
Every time I bring my car in, I know it's in the best hands. Thank you, Rush Automotive, for always providing exceptional customer service and taking such great care of both me and my vehicle. I highly recommend them to anyone looking for an honest and dependable automotive shop! Heather Norman Round Rock Location
• FZ

  Faria Zaman

  Jun 25, 2026
  5.0
  I had a small accident with my bumper and came in about 30 minutes before closing because I was worried about driving with it hanging off. Warren and Alex immediately greeted me with the friendliest service and took the time to help me, even though they were busy. They temporarily fixed it so I could safely drive again, and I really appreciated how kind and helpful they were. Great service, great people - I’ll definitely be coming back for any future car needs!

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