AutoZone Auto Parts

Reviews

• NK

  Nicholas Kelly

  May 4, 2026
  5.0
  Ricky was excellent! Chevy guys help eachother thanks brother
• GF

  George Fisher

  Apr 24, 2026
  5.0
  DEFINITELY 10/10 customer service went in with a problem with my adapter for music for my car and he definitely helped with the issue very good customer service definitely recommend this auto zone! I BELIEVE HE WAS A MANAGER! Ricky ! THANK YOU AGAIN!
• ZR

  Zoé Richardson

  Apr 22, 2026
  5.0
  Thank you Victor N. for your assistance!! Napa wouldn't change the battery for us and we were in a pinch to get it fixed quickly.
• JH

  John Hanson

  Apr 19, 2026
  1.0
  Second time ordering same day parts that never arrived same day. This is not good service. 4.2 miles away.
• NN

  Nikki

  Apr 10, 2026
  2.0
  I visited this AutoZone 4/9/26 around 11 a.m. today, possibly a little after, and the experience was very disappointing. From the moment I walked in, no one greeted me or acknowledged me. I spent time walking the aisles trying to figure out which product would be best for the odor coming through my car vents, but no one asked if I needed help or if I was finding everything okay. While I was in the store, one employee at the register stood watching me, but not in a way that felt helpful or welcoming. It felt more like I was being watched instead of assisted. At the front of the store, another employee, who may have been in a leadership role but I am not certain, was tossing an object in the air and acting in a way that came across as unprofessional in front of customers. When I finally walked up to the counter, no one greeted me. No one said hello, asked how I was doing, or asked whether I found everything okay. I had to speak first and ask how they were doing just to get any acknowledgment at all. The cashier, a short Black woman with curly hair in a red shirt, started scanning my items without saying anything to me until i acknowledge her. At that point, I said that I had a question. My question was directed to the employee at the front who had been tossing the object in the air. Instead of responding professionally or asking what I needed help with, he gave me a very rude and unwelcoming look. He did not say, “What is your question?” or “How can I help you?” The look on his face came across like I was bothering him just by asking. It was dismissive, unprofessional, and uncomfortable enough that I decided not to ask my question at all and simply said, “Never mind.” What made the experience even more disappointing is that I have had better visits at this location before. There is another employee there, a tall Black man who has usually been helpful during past visits, but this time he did not offer any help either and seemed to go along with the same unprofessional atmosphere. It is unfortunate that the experience at this location seems to depend on who is working that day. Customer service should be consistent, and that was not the case during this visit. Because of how uncomfortable and unwelcome I felt, I chose to leave and take my business to O’Reilly Auto Parts instead.

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