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Andrew Dyba
Sep 15, 2026
⭐⭐⭐⭐⭐
Outstanding customer service from the AutoZone team in Rockdale, Texas!
My wife and I were traveling through Rockdale when our radiator hose engine housing broke, leaving us stranded in the AutoZone parking lot. Unfortunately, AutoZone didn’t have the replacement engine housing in stock, and being for an older BMW, it was not an easy part to find.
Even though they couldn’t sell us the part we needed, Jacob, Myah, Josh, and Sam went above and beyond to help us. They took the time to make phone calls, look for options, and try to find someone who could help get us back on the road.
Their willingness to help complete strangers who were in a difficult situation was truly appreciated. They could have simply told us they didn’t have the part, but instead, they cared enough to go the extra mile.
You don’t always remember the products you buy, but you certainly remember people who show kindness when you need it most.
Thank you, Jacob, Myah, Josh, and Sam, for your kindness, professionalism, and genuine effort to help us. You represented AutoZone extremely well, and we are very grateful!
If AutoZone recognizes outstanding employees, these four certainly deserve to be recognized. Five stars all the way! ⭐⭐⭐⭐⭐