Town North Mazda

Reviews

• MM

  mark

  Aug 28, 2026
  5.0
  I recently took my wife’s Mazda in concerning some minor damage from driving too close to a high curb. Victor, the service advisor, went right out to look at the damage and suggested we have a technician look at it. Victor and McKendon, the technician, went out of their way in assessing the damage, patiently answering my questions and coming up with an excellent solution and repair. I have taken my Mazdas to Town North Mazda in Richardson for many years and been assisted by Victor for just as long. Victor is an excellent service advisor and always provides me with outstanding customer service.
• YZ

  YE ZHANG

  Aug 27, 2026
  5.0
  I had another great experience with this dealership and would especially like to recognize Victor for taking such good care of me. I arrived unexpectedly around 4:30 PM because of an emergent battery issue. The technicians were already busy currently and getting close to the end of their workday, but Victor still did his best to get my car checked and helped arrange the regular service that my car was coincidentally due for as well. What I appreciated even more was that, by the time everything was finished, it was already past closing time. Victor noticed that my car was quite dirty and still took the extra time to have it washed before handing it back to me. He certainly didn’t have to do that, and I really appreciated the extra effort. I also want to mention the service manager, Easy. He had already packed up and was about to leave when he saw my mom and me waiting outside. Since it was very hot, he reopened the door and invited us to wait inside. It was a small gesture, but a very thoughtful one. I purchased my car from this dealership and have continued coming back here for service over the years. Experiences like this are exactly why. Victor was kind, accommodating, and genuinely helpful throughout an unexpected situation, and the entire team once again made us feel very well taken care of. Thank you, Victor, and the whole service team for another great experience!
• CC

  Carlos Coz

  Aug 26, 2026
  5.0
  Contacted the dealership on a vehicle I was interested and scheduled a drive test. The first round of negotiations was unsuccessful and I felt the dealership did not want to earn my business. A couple of days later I received a call from the GM Alex hoping to earn my business and I was able to explain the numbers that I needed to see in order to earn my business. A day later I was happy to hear from Alex and Hunter (salesman) that they listened and made it happen. Great experience, friendly folks and specially that they listened and worked hard to earn my business. Thanks Town North Mazda, loving my 2020 CX-5!
• RC

  Roman Carmaliuc

  Aug 24, 2026
  1.0
  ⭐ Very Disappointing Experience — Especially With the Extended Warranty I purchased my Mazda CX90 from this dealership about six months ago. At the time of purchase, I paid approximately $3,000 for an extended warranty. The salesperson explained to me that the factory warranty was still valid and that this extended warranty would extend the coverage up to 100,000 miles, which I understood to be essentially bumper-to-bumper coverage. After driving the vehicle only about 2,000 miles, the rear parking sensors came loose/fell apart inside the bumper. There are no scratches, dents, or visible signs of an outside impact that would explain the damage. It appears that something holding the sensors inside the bumper broke or came loose. When I brought the vehicle to Mazda, I was told that I would have to pay for the repair out of pocket because they only cover manufacturer defects and they determined that this issue is not covered. This is extremely disappointing. I paid around $3,000 for additional warranty protection specifically because I wanted peace of mind when purchasing this vehicle. Now, when something fails only six months and about 2,000 miles after I purchased it, I am being told that neither the warranty nor Mazda will cover it. I drove Ford vehicles for approximately 10 years, including an F-150 and a Fusion, and never experienced something like this. At this point, switching from Ford to Mazda has become one of my biggest regrets. Based on my experience, I would not recommend purchasing an Car or a extended warranty from this particular dealership. What I was told during the sale and what I am being told now when I actually need the warranty are very different.
• BB

  BC

  Aug 14, 2026
  2.0
  I’ve leased three Mazdas from this dealership over the years, so I was genuinely surprised and disappointed by my recent experience while considering a fourth Mazda. I gave the dealership an opportunity to price a Mazda CX-50 I was considering and was very clear about the specific vehicle and trim I wanted pricing on. My request was initially misunderstood, and after clarifying it, I was ultimately quoted approximately $500 more than a competing Mazda dealer. What surprised me most wasn’t even the $500 difference. It was the response: “Looks like [competing dealer] will win your business! We are about $500 more.” After leasing three vehicles here, I expected there might be at least some interest in trying to retain a repeat customer — whether that meant taking another look at the numbers, asking what they could do to earn my business, or even simply acknowledging my history with the dealership. Instead, the response essentially seemed to be that I should buy elsewhere. I understand that one dealership may not always be able to match another dealer’s price, and I certainly don’t expect them to lose money on a sale. But I do think customer loyalty should count for something, particularly when someone has already leased three vehicles from you. Unfortunately, this experience left me feeling that my repeat business wasn’t particularly valued. After three leases with this dealership, I expected more.