Town North Mazda

Reviews

• BF

  Brahim Fawzi

  today
  5.0
  With Eric my service was seamless. While I was waiting in front of the desk, the Manager of the service from his desk was looking at me. I didn’t know why! Then a gentleman that was with him in the office step out and asked me if I was taken care of. I can feel the change in the customer service with the new manager. Positive attitude, good customer service, clear comments sent as a video that described all what was checked in my vehicle. My experience was amazing. I want to thank everyone that took care of me. Keep up the good attitude and good customer service. Cheers
• SS

  Sheri Sisco

  1 day ago
  5.0
  Love Town North Mazda! I had no idea they did emissions test and I went there just to have my fluids topped off and got to take care of that test at the same time so I didn't have to go anywhere else. The customer service is 5-star and they do these videos of walking you through what they are checking on your car and if there is anything you need to take care of. Ask for Eric in the Service Department. He is also 5-star and a joy to work with!
• MK

  Minwoo Kim

  2 days ago
  5.0
  I had an incredible experience working with Ashley! She helped me every step of the way, making the entire process seamless and fast. I transferred my lease return from New Jersey all the way to Texas, and she handled everything as a true one-stop service—from returning my old vehicle to getting me into my new one. Everything was prepared right on time. I am so thrilled with my new Mazda! Huge thanks to Ashley for her exceptional dedication and support. Highly recommend!
• SW

  Serene Wiggins

  2 days ago
  1.0
  IF I COULD GIVE IT ZERO STARS I WOULD. scheduled an appointment at 8am and dropped my car off called several time throughout the day with no response. Revived this voicemail trying to mansplain how a service center works. COMPARING IT TO THE DOCTOR SAYING THE APPOINTMENT ITS JUST TO GET YOU IN TO GET YOU IN LINE - not actually fix the problem. Then proceeds to tell me 3-5 days for a DIAGNOSIS not a repair a DIAGNOSIS!! Meanwhile they have ZERO loaner cars so I’ll just be without a car for a week plus… absolutely not picked up my car within 30 mins of this voicemail. ERIC has no professionalism definitely will go to any other Mazda before this one!
• LP

  lekia patterson

  Sep 28, 2026
  5.0
  I had a great experience at Town North Mazda getting my oil changed! I especially want to give a big shout-out to Eazy, the Service Director, for making the entire experience so easy and pleasant. He was professional, friendly, and genuinely made me feel like my business was appreciated. The service was smooth, efficient, and stress-free, and I really appreciated the level of customer service I received. It’s not every day you leave a dealership feeling this good about a routine service visit. Thank you, Eazy, and the entire Town North Mazda team for taking great care of me and my vehicle. I’ll definitely be back!