Clay Cooley Volkswagen of Richardson

Reviews

• BT

  Brenden Thomas

  3 days ago
  1.0
  I purchased a 2017 Mustang GT from Clay Cooley Volkswagen of Richardson, and the dealership also sold me an Ally Essential Guard service contract. When the transmission needed to be replaced, Ally told me the entire contract was void because the vehicle had a supercharger. If the supercharger made the vehicle ineligible for coverage, the dealership should never have sold me this warranty in the first place. I’m now facing a $6,986.62 repair estimate with no meaningful explanation or assistance. The dealership’s handling of this situation has been extremely unprofessional. I’ve repeatedly contacted them, submitted a complaint through their website, and called Clay Cooley’s corporate office. I was told I would receive callbacks, but those calls never came. I feel like I was put off for so long and left to deal with the consequences of a warranty I was sold but could not use. The dealership has not taken responsibility or provided a reasonable solution.
• CR

  Christopher Rasnick

  5 days ago
  1.0
  ⭐ 1/5 Stars — Extremely Disappointing Customer Service! TJ supposedly has 26 years of experience in the car business, but based on my experience, it seems more like 26 years of failing to understand customer service! I have been trying to work out a vehicle deal with TJ, and the entire experience has been nothing short of frustrating, unprofessional, and a complete waste of my time. First, he refuses to provide actual numbers or give me any transparency regarding a potential deal. Second, the pictures he sent of the vehicle he wanted me to consider were absolutely terrible. You would think someone with 26 years of experience would understand the importance of providing customers with clear pictures, accurate information, and straightforward pricing. To make matters worse, he expects me to drive an HOUR to the dealership without showing me any numbers or providing anything concrete in writing! Instead, I’m supposed to take his word that he’ll try to work something out. I even explained the financial hardship my family is currently experiencing, hoping for some understanding and a willingness to communicate openly before asking me to waste two hours driving back and forth. Apparently, that’s too much to ask. Here’s some advice, TJ: Customers don’t need empty promises. They need honesty, transparency, professionalism, and respect for their time. Having 26 years of experience means absolutely nothing if you cannot provide the basic level of customer service people deserve. I was genuinely interested in purchasing a vehicle, but this experience has completely turned me away. I absolutely DO NOT recommend this dealership based on my experience. If this is how potential customers are treated before a sale, I can only imagine what the experience might be like afterward. Save yourself the frustration, the gas money, and the wasted time. Take your business somewhere that actually values its customers! ZERO STARS for customer service if that were an option!
• DT

  Diamond Torres

  Oct 5, 2026
  5.0
  Had a great experience here! The staff was super friendly, welcoming, and accommodating from the moment I arrived. I originally came in to get some service done on my Volkswagen, but I ended up leaving with a brand-new 2026 vehicle that I absolutely love! The prices were affordable, and the whole experience felt easy and stress-free. I especially want to shout out Ivan, the sales guy who helped me. He was transparent, knowledgeable, and genuinely listened to what I was looking for instead of trying to pressure me into something. He helped me find the perfect vehicle, and I couldn’t be happier with my purchase! Highly recommend checking this dealership out if you’re looking for a great car-buying experience and a team that actually cares about their customers.
• NM

  nancy molina

  Sep 19, 2026
  1.0
  I bought a 2018 Chevy Sonic from this company in December, and unfortunately, it has been one problem after another. When I first purchased the car, the salesperson told me I couldn’t take it home that day because it needed to be checked for inspection. I picked it up the following day, only to have the check engine light come on and discover a coolant leak. I contacted the salesperson, and he came and took the car back to have the issue fixed. Unfortunately, that happened twice within the first month of owning the vehicle. Then in July, the car started overheating and the A/C was not working properly. I brought it back, and I was repeatedly told that the problems had been fixed. I had to take it back again in August, when they replaced the thermostat. I was also charged $400 to recharge the A/C. Now it is September, and the car is overheating again. At this point, I feel like I was sold a vehicle with ongoing mechanical problems that should have been caught before the car was sold. What is especially frustrating is that I was told by the salesperson that they had let go of the director because he was allowing them to get “bad cars.” I was told this as if it was supposed to make me feel better, but it actually made me even more concerned about the quality of the vehicles being sold. I understand that used cars can have problems, but having repeated issues with the cooling system from almost the beginning of ownership, continuing to have problems after multiple repairs, and paying $400 for an A/C recharge only to still be dealing with issues is extremely frustrating. I bought this car expecting to have reliable transportation, not to constantly worry about what is going to break next or how much the next repair is going to cost. I would strongly encourage anyone considering buying a vehicle here to have it thoroughly inspected by an independent mechanic before purchasing.
• YA

  Yulia AB

  Sep 11, 2026
  1.0
  I called this dealership because I was helping my friend look for a car and we were comparing several dealerships to find the best deal. I don’t like wasting anyone’s time, so I was upfront from the beginning and politely explained that I was calling different dealers and that, in the end, we would purchase from the one that offered the best overall deal and experience. The salesperson started asking me how many dealerships I had already contacted. I told him that I didn’t think the number really mattered because ultimately we would choose the vehicle and dealership that worked best for us. Unfortunately, I was having difficulty understanding him over the phone. He was speaking very quickly and had a strong accent, so several times I politely said, “I’m sorry, I don’t really understand you.” I was not rude or disrespectful about it. After struggling to communicate, I simply and politely asked whether there was another salesperson who could assist us. He hung up on me. I tried calling the dealership again but could not get through to the sales department. I then called the manager, reached voicemail, and left a message explaining what had happened. I never received a call back. At that point, this wasn’t even about finding the best deal for my friend anymore. It became about how a potential customer was treated. My friend and I actually went to the dealership in person because I couldn’t believe this was considered acceptable customer service. The woman we spoke with when we arrived was very nice and apologized, and I appreciate that. However, she was not the person who should have had to apologize for what happened. She told us she would inform the manager about the situation. What surprised me even more was that the manager never came out to speak with us, acknowledge what happened, or simply say that the situation would be addressed with the salesperson. I work with customers too. Sometimes customers can be frustrated or even rude, but I would never hang up on someone simply because communication was difficult or because they asked to speak with someone else. And I know this is definitely not how every dealership treats customers. Just a few days ago, my husband and I purchased a vehicle for ourselves from a BMW dealership in Plano, and the experience was completely different. Everyone there was incredibly nice, professional, respectful, and helpful from beginning to end. So I know that good customer service at a dealership is absolutely possible. My friend was looking to spend around $25,000 on a vehicle. I don’t think expecting basic professionalism and respect when someone is considering spending that amount of money is asking too much. Needless to say, we will be looking elsewhere for her car. Based on my experience, I cannot recommend this dealership. The salesperson hanging up on me was disappointing, but what shocked me even more was the complete lack of response from management after we called, left a message, and even came to the dealership in person to address the situation.

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