Shottenkirk Chrysler Dodge Jeep RAM Prosper

Reviews

• EM

  Eunice Martinez

  5 days ago
  5.0
  Samantha in the services department was absolutely fantastic. We had an emergency and she was very understanding and serviced us almost immediately. She also was transparent with the process and prices, which was much appreciated. I would definitely recommend Samantha to anyone who comes to this dealership. We appreciate her swift action!
• CW

  Cynthia Wong

  5 days ago
  5.0
  My vehicle was towed in after hours. It was brought to the back lot and keys left in the drop box. Something I have not done before and was quite anxious about. But everything worked out great. My service advisor, Alex, texted and called me in the morning letting me know they have my car, are working on it, and will call me with all updates. I even had a text number I could text anytime. Car is fixed and runs beautifully! This will be my go-to repair location. Highly recommend!
• PS

  Patrick Shaeffer

  Sep 30, 2026
  1.0
  I’m extremely disappointed with the service I received at this Ram dealership. The most concerning part of my experience is that apparently there was an issue with my battery, but I WAS NOT TOLD THE BATTERY WAS BAD before I left the dealership. I was allowed to leave with my truck without being informed of the battery problem. If a dealership identifies a problem with a customer’s battery, especially one that could potentially leave the customer stranded, I expect them to clearly communicate that BEFORE handing the vehicle back. Had I been told, I could have addressed the problem immediately. Communication with the service department has also been extremely frustrating. Trying to reach an actual person is unnecessarily difficult. You call and get an AI/automated agent, then you’re told nobody is available and asked to leave a message. When the dealership has been working on your vehicle and you need answers, you should be able to reach a real person. The entire process took far too long, communication was poor, and then I found out about a battery problem that I wasn’t even told about before leaving. This isn’t the level of service I expect from a Ram dealership. Customers should not have to chase down the service department for information, and they absolutely should be informed about known problems with their vehicle before they’re sent on their way. Based on my experience, I would not recommend this service department. Management needs to seriously address both the communication problems and how important vehicle issues are communicated to customers. has context menu
• GS

  Garrett Smith

  Sep 27, 2026
  1.0
  We came in for a specific vehicle, showed the salesperson exactly which one we wanted, and they brought us a completely different vehicle. Then came the ridiculous numbers: nearly $5,000 in dealer add-ons, plus another 1% commission. These fees are absolutely ridiculous and completely unacceptable. When we made it clear we weren’t paying these absurd add-ons, the finance manager came out and made an already bad experience even worse. We asked simple questions about the trade value and pricing, and his response was repeatedly, “It doesn’t matter.” It absolutely does matter. It’s our money, and we have every right to know exactly what we’re being charged and what our trade is worth. The attitude, lack of transparency, and complete disregard for the customer were unbelievable. This wasn’t just bad customer service, it was downright disrespectful and unprofessional. We had a great experience here a little over a year ago, but whatever changed with the new management and sales staff has clearly taken this dealership in the wrong direction. We walked out and will never give this dealership another dollar. There are plenty of dealerships that actually value their customers and know how to conduct business professionally.
• KC

  Klint Carmickle

  Sep 23, 2026
  1.0
  **Buyer Beware** unless you have a trade they can make money off of they will not work with you on selling a vehicle for cash and partial finance. They also have a ton of additional fees they hit you with furthur inflating the cost of the vehicle. They list the vehicle cost online (pic) as $81,738 but bring me a deal sheet asking for $91k+ on it to purchase the vehicle. I understand tax, title and license but all the other items inflating the cost is ridiculous. Whats crazy is I can buy a new one with 0 miles for less (pic) and the one at this dealership is a year older with over 30k miles. Whats also weird and further highlights the fact they weren't interested in working with me because I didn't have a vehicle to trade so they can make more money is this vehicle has been there for over 130 days (pic) and when listed only had 29,391 miles (pic) and now has 30,374 (pic)... trust me thats not test drive miles that have been added as their recommended test drive route is about a mile... I assume this vehicle is someone's demo and maybe they dont want to let it go... regardless they dont want to work with cash buyers unless you pay full price and all the additional fees that are added to the advertised price.... very bad experience and will caution others to avoid unless you have a trade they can make money on as well.

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