Sewell BMW of Plano

Reviews

• WM

  Wendy Munoz

  2 days ago
  1.0
  I am extremely disappointed with my experience at Sewell BMW of Plano, particularly with Ron Williamson. After having my belongings and car keys stolen, I was already dealing with a stressful situation. Unfortunately, instead of feeling supported, I felt poorly treated, dismissed, and met with a complete lack of empathy. Although the administrative issue was eventually resolved, the way I was treated left a lasting impression. I expected much better from a dealership known for its customer service. No customer should walk away feeling this way, especially during an already difficult situation
• JE

  John Eastman

  Oct 6, 2026
  1.0
  Very disappointing experience with Jeremy at Sewell BMW MINI of Plano. I am a legal co-owner listed on the vehicle’s title, yet he was rude and refused to answer basic questions about the car. He told me he would only speak with the person who dropped it off because that person had asked him to. I felt Jeremy was taking sides between two owners instead of handling a customer’s questions professionally. His responses also left me feeling that he was being dishonest and dismissive. Another owner’s request should not be an excuse to treat me disrespectfully. I had to contact the manager to get the situation addressed and receive an apology. I appreciate the manager’s response, but it is ridiculous that it took escalation to receive basic courtesy. This experience felt like dealing with a cheap, unprofessional dealership. I expected much better from Sewell. Every customer deserves honesty, professionalism, and respect—including a legal co-owner of the vehicle. Based on my experience, I would avoid Jeremy as a service advisor and request someone else.
• MM

  MT

  Oct 6, 2026
  5.0
  I had a very positive overall experience purchasing a CPO vehicle online and having it delivered to Houston. The negotiation process and document signing were seamless and easy. My one concern was the limited communication and coordination with my sales representative after the sale, particularly around confirming that the vehicle was delivered and ready for pickup with all necessary parts . However, once I reached out to Sales Manager Adrian, he immediately took ownership, made things right, and was extremely communicative and easy to work with. The Plano team was great, and the team at Sewell Audi Sugar Land made the pickup experience equally smooth. I would absolutely buy from Sewell again—the way the team stepped in to resolve the issue truly shows their commitment to customer service. It shows that its not just location specific but the Sewell Family maintains the same level of service no matter the location.
• SK

  Srikanth Kollana

  Oct 4, 2026
  1.0
  This place is pathetic. They cheat and lie to the customers. Do not go for any kind of service, it's a rip off. Here is my experience I went in for a service for my 2925 BMW M3 comp x drive, it has an extended warranty 50k till 2028. This is just close to 2 years old. After a day service technician by name Carlos calls and says there is sensor issue which needs to be replace to get rid of alerts that we see in dashboard it's 850$ abd not covered under warranty. Abd he says wheel alignment which he quoted for both around 1100$ not sure what service maintenance I paid for. I said ok, next morning he calls and says there is one more sensor behind the bumper and that needs to be replaced which is 8.5k and he says it might hit hit while driving and says it can be covered under insurance and was pushing me to file a claim and get this taken care. This guy and the place is full ripoff. He is telling me he works with insurance all the time, when I asked him if it's a comprehensive or collusion then he immediately backtracks and say that he furs not know. When I questioned him stating you said you always work with insurance companies, he was bs me. Never go to this place gig tipoff , never honest and they keep giving you surprises after surprise one after the other.
• NP

  Nithiya Parisutham

  Sep 25, 2026
  1.0
  ​I used to be such a huge fan of this place and their customer service but not anymore. It should have been a straightforward car service turned into a frustrating and poorly managed ordeal due to a complete lack of professionalism. ​My recent experience was terrible. The communication was improper and completely unhelpful. To top it all off they told me my car was ready after the wash so I went outside and stood around waiting for 15 minutes to locate the car.My car was nowhere to be found, and I was completely on my own trying to track it down.There wasn't a single person around to help or check on the status of the car. ​When I asked to speak with a service manager the lady at the help desk casually replied We have five but all could be busy. She finally made a quick call told me it was ready and sent me back outside to check. Still I was left waiting with no clue where my car was. The place wasn't even busy yet the staffs showed zero concern or effort to actually find my car. ​I ended up having to bounce between multiple people just trying to locate my car. Finally I saw the service advisor who originally started my process and asked him for help.He was the only one who actually managed to find it and bring it over. Truthfully doing the car wash myself would have been faster than that ridiculous wait. That complimentary car wash is an absolute joke. Please don't offer a car wash if you can't do a professional job with it. Appalling customer service, zero communication, and totally wasted time. ​It’s really disappointing to see how much the service has slipped compared to my last visit just a few months ago. Sewell BMW of Plano..you could do much better!!

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