Safelite

Reviews

• KH

  Korey Hartman

  Oct 8, 2026
  1.0
  The absolute worst company I’ve ever done business with. 1st, I came in to have my windshield replaced at my designed appointment time after keeping my vehicle the entire day they called me to say “they ordered the wrong windshield and it would be another week” 2nd, a week later they installed my windshield only to discover black sticky stuff all over my headliner. Their response was “it looks fine to us”. After the first rain I found out my brand new windshield leaked. I made an appointment to have it replaced where they proceeded to tell me that their warranty doesn’t cover leaks despite their own website saying otherwise. I showed up to my appointment only to be told they don’t have that windshield in stock. They then rescheduled my appointment for another week later. Prior to what felt like my 5th appointment with them they text me telling me that they can’t locate a 2023 Toyota windshield and just cancelled my upcoming appointment. No reschedule, no actual phone call, nothing. There are several windshield glass companies in the Plano area. I would pick any other company over this one.
• AS

  Ali Sawani

  Sep 29, 2026
  1.0
  I scheduled a home windshield replacement and had got multiple confirmation texts including the night before that someone would be there between 8am and 12pm. At 12 pm when no one had shown up or even contacted I reached out and was told my appointment had been cancelled because I had to bring my car to the shop. This was the first I had heard about this. Absolutely ridiculous customer service and waste of time. Would give 0 stars if I could.
• JO

  Justin Oldham

  Sep 23, 2026
  1.0
  Absolutely horrendous experience with this shop that is still ongoing after 6 months. I had my windshield replaced and the sensors were "recalibrated".... However all of my forward looking safety sensors were broken and alarming within 3 days. I reported this and requested warranty repair, they gave me 2 follow-on appts, said they couldn't do anything and would need to request original mfg glass and then went radio silent. I've escalated to everyone they'll let me escalate to in order to get my warranty honored and I'm either conveniently playing phone tag with store and district managers or I'm just in purgatory. I tell the call center twice a day at this point that a call to this shop won't be effective BECAUSE THEY DON'T ANSWER THE PHONE! But they insist that that's my only recourse. I now have a vehicle that I owned for less than 3 months with the safety package I paid a PREMIUM for just inoperable. If you have ANY sensors on your vehicle, I would absolutely NOT use this terrible company or shop. RUN!
• RR

  Rafael Rivera

  Sep 23, 2026
  1.0
  Initially, my wife scheduled the appt and the day passed without a tech showing up. We had to re-book. Then when the tech showed up for a repair, they said the glass couldn’t be repaired & needed a replacement which I had suspected from the beginning. Then we schedule the next appt., the tech comes to my home and replaces the windshield. Before beginning, I asked him a few questions and he answered them. Amongst them, was if he’d be able to calibrate my BMW’s tech on the windshield. He said he would do it & required him to test drive it afterwards. No issues and he completed the job. Then we get a follow up call to have the calibration scheduled which threw me off as I had been led to believe it was complete. So now we had to stop and have the vehicle dropped off at this location. My wife takes the day off to have this done and waits a few hours for it to be completed. She brings the car home & hears a draft of wind coming from above the windshield into the cabin. I call to have this looked at and that was this morning at 7am. After they had the vehicle for 3 hrs, they let me know the issue was resolved due to a trim that was loose on the side. I specifically stated the noise was coming from above and low & behold upon picking up the vehicle, the issue is still not resolved. So now I have to waste more time to drop the vehicle back off and pay for another uber because they did not listen to the customer & resolve the issue correctly. Avoid the headache and go elsewhere.
• JB

  Jeff Bass

  Sep 6, 2026
  1.0
  Zero stars if that were an option. I would not recommend Safelite based on this experience. I scheduled a mobile windshield replacement for Wednesday between 12:00 and 5:00 PM, confirmed by phone, text, and email. No one showed up, and I received no notice or explanation. I was rescheduled for Thursday, again between 12:00 and 5:00 PM. Once again, no one came, and I could not reach anyone by phone. Around 4:45 PM, I received an email changing the appointment to a 9:30 AM Friday drop-off without prior notice. After reaching customer service, I was told to use the key drop at the Plano location. Around 6:30 AM, I drove more than 20 miles out of my way to leave the vehicle while taking my wife to work. There was no key drop, but I found an employee inside and left the key and my card with him. By 2:45 PM, I had received no updates. After navigating the automated system, I contacted the Plano location. While on hold, I received a text saying my vehicle was about to be serviced—nearly eight hours after drop-off. I was then told they had the wrong windshield and needed to obtain the correct one. I was assured installation and recalibration would be completed by 5:00 PM. I arrived at 4:45 PM and finally received my vehicle around 5:40 PM. A simple replacement became three days of wasted time, two missed appointments, unnecessary driving, poor communication, conflicting explanations, and hours of waiting. Safelite’s failure to honor appointments and properly communicate made this unacceptable from beginning to end. Zero stars. Would not recommend Safelite.

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