I'm an Emerald executive elite member so needless to say I'm a regular and I frequent this location all the time. Today I had the pleasure of meeting the new manager, Mark, whom I have met previously at his last location. He didn't remember me, but he somehow managed to exceed my expectations and provide even greater service than he did during our first encounter. I won't go into detail, but Mark went out of his way and really made a difference for me today. I had forgotten a very important personal item in one of the vehicles, and he was extremely professional and kind enough to notify me. Thanks for everything you do Mark. You are exactly where you're supposed to be. Congratulations on the promotion I couldn't think of a better candidate.
Awaiting return call on overcharge.
Overall less than expected experience, however, had the staff not advise us of the veteran discount, then failed to notate it, we would have had an expected experience instead of a more costly one
NI
Nick Iannucci
Aug 31, 2026
This location has the most unhelpful employees at the service desk. Because I got frustrated the employee told me to "Just leave, we are not going to help you here". This is not the National standard that I'm used to and have never experienced such an a quick to drop customer service employee ever.
MS
Michael Shaw
Jul 25, 2026
Great location. The only downside is it a shared location with Enterprise. I had to stop and get gas before I go to my destination.
Car was dirty and the gas tank was not full but the paper work said it was full I had to call and let them know that it was not full.