Enterprise Rent-A-Car

Reviews

• LF

  Liseun FBA

  Jun 22, 2026
  5.0
  I would like to recognize Kristen for the outstanding customer service she provided during my recent car rental experience. Although I encountered a minor issue, she handled the situation with professionalism, kindness, and efficiency, making sure everything was resolved quickly and smoothly. Kristen's commitment to customer satisfaction truly stood out and made a positive impression. Her excellent attitude and willingness to help turned a potentially frustrating situation into a great experience. Because of the exceptional service she provided, I would gladly rent from this company again and highly recommend it to others. Thank you, Kristen, for going above and beyond.
• VM

  Violet Moore

  Jun 12, 2026
  5.0
  Always a great experience with Enterprise under Kristen's management. Her team is the best.
• SF

  Sam Flores

  May 27, 2026
  5.0
  Kristen Boston is top tier. She’s so patient was super understanding and did her job so effortlessly. She had 3 customers and had them all ready to go to their rentals. She helped my dad out and super kind person! Thank you!
• CC

  Claudia C

  May 11, 2026
  5.0
  Great location, wonderful staff. Very mindful of the time spent during check- in/out. Mrs. Boston and her team are true professionals.
• BI

  Basil Issac

  Apr 22, 2026
  1.0
  My recent experience with Enterprise at 2330 Smith Ranch Rd was deeply disappointing and far below the standard I had come to expect. After missing my original appointment, an Enterprise representative called me at 10:50 a.m. and rescheduled me for 2 p.m. During that call, I specifically requested a sports-class rental and was told I would be contacted before 2 p.m. if one could be sourced from another Enterprise location. That call never came. I followed up myself multiple times, received no answer, and waited until after 2:15 p.m. with no communication from Enterprise. When I finally reached the branch, I was told there were no vehicles in the category I requested. Rather than honoring what had been promised and offering to reschedule my rental appointment, I was offered vehicles in categories I had already declined. The biggest issue was not vehicle availability, it was the lack of communication, lack of follow-through, and how the situation was handled. I waited for hours expecting the bare minimum: a callback. Instead, I had to chase down answers myself. When I asked why no one called me to reschedule as promised, I was given inconsistent explanations, including being told there was uncertainty about my preference even though it had been clearly communicated earlier and confirmed by their own employee. What made matters worse, after expressing my frustration about the poor service, the branch manager, Kristen, refused to provide me a rental for my already scheduled appointment next week. That response turned a service failure into a customer service breakdown. A simple apology and proactive solution could have resolved this. Instead, I was left without a rental plan and forced to reconsider whether I can rely on this location at all. This experience reflected poor communication, poor management, and a troubling disregard for customer satisfaction. I expected much more from Enterprise at this location.

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