Cruz-N-Carz - Ella Street

Reviews

• JM

  jose molina

  3 days ago
  5.0
  Cruz-N-Carz did an excellent job on my 2026 Tesla Model Y Performance after I installed lowering springs. I really appreciated that they took their time and made sure they had the correct Model Y Performance in their system before starting the alignment. They aligned everything perfectly, took the car out for a test drive, and double-checked that the suspension was performing properly and everything was good to go. The whole process was quick and professional — I was in and out in no time. The staff was super friendly, knowledgeable, and helpful throughout the entire experience. It’s hard to find shops that take the time to do things right, especially when you’re dealing with a modified vehicle. I would definitely recommend Cruz-N-Carz to anyone needing an alignment, suspension work, or any other automotive service. Great experience from start to finish! 🚗💯
• SG

  Sabrina Goodman

  Sep 26, 2026
  5.0
  I’ve had such a great experience with Cruz and Carz, and I’m proud to be a loyal customer! I especially want to recognize Mike for his amazing customer service. He truly sets the bar high when it comes to taking care of his customers and making sure they are happy and satisfied. Mike is professional, helpful, and always goes the extra mile. Great customer service makes all the difference, and it’s one of the reasons I continue to come back. Thank you, Mike, for always providing such a positive experience and taking care of your customers. I truly appreciate you and the Cruz and Cara team!
• LH

  Lynda Hammock

  Sep 25, 2026
  5.0
  The truck would not start. Towed to the shop on Ella st in Pearland Texas. In the afternoon. The next morning the service advisor called at 8:00 am and they had diagnosed two different wirirring problems and a fuse box issue. They quoted me a price and I agreed. They repaired the issues and we were able to pick-up the truck that afternoon. The staff was extremely friendly, and helpful. They walked us through exactly what they had repaired. I would definitely use them again and refer family and friends. Thank you for the fast turnaround to get us back on the road.
• ML

  Miriam Lopez

  Sep 16, 2026
  1.0
  If you are a woman stay away from this place as they claim to be women friendly but are quick to scam you and then claim you misunderstood. I was taken for $2,300 dollars. I came in with a low coolant level light coming on issue. My AC was working fine just blowing hot air. I was told by Joseph that I needed a whole new AC system and that would fix the problem. They kept my car for about a week. They finally told me to come and pick up the car that the issue was fixed. After driving the car for about 30 minutes the low coolant level light came back on! When I brought the car back I was told that this was a different issue and that I had misunderstood them. At this time I am definitely thinking no work was done on my car at all because the same way I brought the car in is the same way I picked it up. I still have a LOW COOLANT LEVEL light ON and 2,300 dollars less in my pocket. Plus the owner Rick is really worried about bad reviews, and has threaten to press charges on us for writing bad reviews claiming this is harassment! Laughable!!!
• JJ

  Jay jay

  Sep 16, 2026
  1.0
  cruz n carz prides itself on not scamming women but thats not true. They scammed my mom out of THOUSANDS and they could care less, they lie to her face about what the issue was and told her that she needed a brand new ac system because hers wasnt blowing out cold air so after my mom pays and picks it up we think the issue is fixed but the same issue pops up again which is that the air stops blowing out cold. We took it back to them and they tell my mom to her face "thats another issue that we can fix but you denied it" and its like? WE TOOK THE CAR TO GET THE AIR FIXED NOT TO GET IT REPLACED WHICH IS WHAT THEY TOLD US THAT THE CAR NEEDED. These people scam so save yourself the money, the issues, the trouble and please choose somewhere else and dont worry rick we'll be reporting you guys since yall want to stay scamming people.