Express Oil Change & Tire Engineers

Reviews

• SA

  Sharon Anderson

  6 days ago
  5.0
  Mariela was a gem and the made sure I was accommodated properly with my oil change experience! I’ve been coming here for decades and even though the management changes, they are always stellar on customer service!
• CW

  Cynthia Wilderness

  Aug 8, 2026
  1.0
  Give 1 star only because zero wasn't an option, Ladies beware of this location, I took my vehicle in for a Tune up, the end of April 2026, around 9am on a Monday, they persuaded me they needed to do a diagnostic, so I said ok. I had to wait in a freezing waiting area with NO entertainment for hours. Informed me it was going to cost $1200ish. I questioned how much and any specials. Told me I could apply for financing, so I did, based on what they told me the price was. All Before Noon, I'm sure they went to lunch, No communication until they wanted payment. There was a register in the waiting room, they kept doing everything somewhere else when they asked to take my cellphone I said NO. Why can't it be done here in front of me. diagnostic and tune up. I waited they were passing though the room, brought a customer, an Older Gentleman, in who turned the TV on. It was around 2pm. I asked how much longer. Almost done. Trying to complete the payment process, had to get someone to come help with it from another location. Then to find out it was more than they quoted. Had to pay from my bank account, almost $50 more. Around 3pm they brought me the vehicle, and went back inside, my daughter came to pick me up and the Gentleman was still there. I sat in the car they left running, I jumped out quickly and asked the Gentleman to come check it, He said I don't need to sit in it, I can feel it holding the door. It was running smooth when I brought it in. What ANGERS me is they wanted me to drive away with the vehicle running badly. Since I was a WOMAN they thought I wouldn't know something was wrong. And they already had payment. I left the vehicle there, my husband went by. All this done to find out MGR is OFF. My husband spoke with the MGR a female who stated she was going to have them check everything and they would fix at No additional charge. NOT TRUE. Came back said the O2 SENSOR was broken, which I just had done prior to coming to them. I had to pay another $400 supposed to have been half of the parts. Still didn't fix the problem they created. Frustrated I had to take it to the Dealership, The Express Oil Change MGR said bring the parts back so she could return the parts, and get some of the money back. The Dealership found parts put in the wrong place and same parts use in wrong area. We returned back to Express Oil with the parts only to get a check to be sent in the Mail for $365. STILL HAVE NOT RECEIVED After I paid $1300+460= $1760 just this transaction. Which had to be done correctly at the Dealership. Not to mention I had my Oil change done and got an additional service done earlier the same month on another vehicle. To finding out they screwed the oil CAP to tight where I need a new cap, to avoid oil leaks in the future Been getting Oil Changes on all my Vehicles, makes me question if they are even doing them RIGHT. All because I wanted A TUNE UP. It's the beginning of August 2026 still have not received compensation for the on the parts.
• LR

  Liz R

  Aug 8, 2026
  2.0
  I paid $129.99 for an alignment at this location on June 15, 2026. I trusted that the alignment had been done correctly, but afterward my vehicle still wasn’t driving right. I eventually noticed significant uneven wear on the inside of my rear tires. I was even sliding on the freeway, which was extremely scary and dangerous. I had no idea my tires had worn this badly because I had recently paid to have the vehicle aligned and assumed everything was okay. I’m extremely disappointed because this could have resulted in a serious accident. If there was an alignment, suspension, or tire issue that couldn’t be corrected, I feel like I should have been informed. Now I’m having to deal with replacing tires and having the vehicle inspected again. I would strongly recommend checking your vehicle afterward and asking for an alignment printout before leaving. Update8/10/26 : went to a new shop and this is how it was left by express oil change . Added a new photo at the end .
• SS

  Shandrea Sellers

  Aug 8, 2026
  5.0
  Friendly staff and excellent service. They also caught an issue that could have caused a great deal of damage in the long run. Thanks, Shimar! You were great.
• EB

  Elvia Barrios

  Jul 29, 2026
  5.0
  I've been using Take 5 for years, and honestly, I've never been completely happy with the service. From the moment I pulled up to Express Oil Change, my experience was completely different. Mariela greeted me with such kindness and patience. She was attentive, listened to what I needed, and guided me to a clean, comfortable waiting area. About 15 minutes later, my car was ready! I went in for a state inspection, and they let me know my battery needed to be replaced. What I appreciated most was that Mariela wasn't pushy at all. She understood that I couldn't make that decision right then because I was waiting to hear back from my husband. There was absolutely no pressure. The entire experience made me feel calm. Usually, getting an oil change, state inspection, or diagnostic comes with stress and anxiety, wondering what might be wrong next. At Express Oil Change, it was the complete opposite. The staff made me feel comfortable, respected, and genuinely cared for. If you're reading reviews trying to decide if this is the right shop, it absolutely is. Everyone I interacted with, especially Mariela, was kind, respectful, professional, and attentive. I'm not usually someone who takes the time to leave long reviews, but they truly earned it. I'll definitely be recommending Express Oil Change to my family and friends!

Frequently Asked Questions About Express Oil Change & Tire Engineers