Spikes Ford

Reviews

• EL

  Eduardo Lopez

  1 day ago
  1.0
  I have dealt with many dealerships in my life. This is by far the worst customer service dealership ever! It takes approximately 4 calls to be able to speak with a service advisor. The lady that answers the calls just says let me transfer you to service and nobody ever picks up. Calls go to answer device and ofcourse they will not call u back. Finally on the 4th call a mice gentleman by Edward in service (not an advisor) answered and took the time to listen to me and help me. I asked for the service manager twice before edward amswered and apparently she(Michelle i found out her name is) never had time to answe either. I bought my wifes 2024 ford bronco there brand new last year and I cant believe how many issues I have gone through just with service and their poor customer service.
• JV

  Jesus Villarreal

  Aug 28, 2026
  1.0
  If you need maintenance done on your car, stay away. I have never seen a service department just flat out tell you it's going to take another 2 weeks after having the vehicle for a week and a half. Nothing was done and told it's not a priority. Waiting list has 30+ people for a loaner vehicle. Basically was told suck it up buttercup. Literally was the attitude of the service department. Let your conscience be your guide.
• JR

  Jerry Rodriguez

  Aug 23, 2026
  5.0
  I have bought many vehicles from other dealerships in the RGV but my experience with Spikes was different. Pedro Encinia was amazing as he took his time to explain everything I needed to know about my new truck and explained everything in detail. Got me the deal I wanted. Eduardo Rodriguez was also amazing on getting my truck the accessories I wanted and got my truck detailed and kept in contact with me at all times. Noe Deleon the finance manger explained everything into detail and took his time and answered all my questions. I will definitely return to Spikes in the future and will be recommending Spikes to all my family and friends.
• RG

  Ruben Gonzalez

  Aug 20, 2026
  1.0
  **The worst experience we have ever had at Spikes Ford.** Unfortunately, our experience with Spikes Ford was extremely disappointing from start to finish. The agent assigned to assist us was extremely rude and appeared to be more interested in upselling additional products and services than actually helping us. I had specifically obtained pricing in advance for the services and items we intended to purchase. However, the agent later increased the prices and told us that the total cost would be higher than what we had originally been quoted. Unfortunately, the problems did not end there. Today, my wife had to return to the dealership and spend approximately **two hours** there because the plastic cover underneath the engine had not been properly secured after her oil change. This is a basic part of properly completing an oil change, and it should have been checked before the vehicle was returned to her. We expected much better service and attention to detail from a Ford dealership. Instead, we experienced poor customer service, unexpected price changes, and careless workmanship. **After this experience, we will not be returning to Spikes Ford. I would strongly encourage management to review how customers are being treated and how vehicles are being inspected before being returned to them.** Tuesday, 08/11/2026 @9:00 AM
• AB

  Abby Barajas

  Aug 17, 2026
  1.0
  Absolutely Unacceptable Service — Worst Ford Service Experience I cannot overstate how terrible my experience with the Ford service department in Mission, Texas was. My van sat at this dealership for 23 DAYS without even receiving a diagnosis, despite being told by Frank in the service department that it would take a maximum of two weeks to diagnose AND repair it. What made the situation even worse was the complete lack of communication. Frank repeatedly avoided my calls and failed to return messages. Getting a simple update became nearly impossible. I had to physically drive to the dealership multiple times and sit there waiting just to get someone to give me answers about my own vehicle. The most frustrating part? After weeks of getting nowhere, I finally went to the dealership in person again—and somehow they magically had a diagnosis that same day. Apparently, after 23 days of waiting, showing up in person was what it took to get something done. And it didn't end there. After finally diagnosing the van, it took approximately another two weeks to actually repair it. A customer should NEVER have to repeatedly call, physically show up, and sit inside a dealership just to get basic communication about a vehicle that has been sitting in their possession for weeks. If you're overwhelmed or backed up, be upfront about it. Don't promise a customer a two-week turnaround and then leave their vehicle sitting for 23 days without even diagnosing it. The lack of communication, accountability, and respect for my time was unacceptable. This was easily the worst service experience I have ever had. I expected significantly better from a Ford dealership. If you're considering bringing your vehicle here for service, especially if you depend on that vehicle for your livelihood, think very carefully. My experience showed me that unless I personally went to the dealership and demanded answers, getting an update was nearly impossible.

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