Bert Ogden Mission Kia

Reviews

• HV

  Homar Venecia

  Aug 25, 2026
  1.0
  Terrible experience, did oil change complained my vehicle is pulling. They say alignment looks fine.. fast forward 2 tires destroyed due to misalignment all under 10months of own it. So because they didn’t do their job properly I’m out $800 in new tires in a few months.
• FD

  Frazier Damon

  Aug 23, 2026
  4.0
  Buying a car is a stressful process even when it goes smoothly. Our salesman, Raamis, took the time to show us all of the different trim features and helped us find exactly what we wanted. He was not pushy or high pressure. The only reason I’m not giving the 5th star is because waiting for the paperwork to go through takes HOURS and we’re basically just stuck there with nothing else to do. But I would definitely go back and buy from Raamis again.
• OG

  Oscar Guerrero

  Aug 19, 2026
  1.0
  Why offer warranty when the company will never let me use it? We wasted an entire day without the car because they couldn't do anything. Hell they wouldn't even replace a hose before that happened. When I canceled my warranty, we had agreed that I would get a check for it the next day, but they ended up sending it to a card I no longer have. Now that I want a follow up, I get nothing. Terrible.
• NM

  Nicole Milligan

  Aug 19, 2026
  4.0
  Alexis did a great job of showing us exactly what we wanted - he provided many options for us to try (including test drives.) The experience would not have been a good one if Alexis hadn’t kept such a positive attitude and kept trying to do all he could for us. I would not recommend going on a Saturday - we didn’t leave til midnight. It took hours before we could actually talk to the financial manager. Luckily, once we did talk to the financial manager (Santiago) - he still had a great attitude and was very thorough in his work. Customer service is great but the systems could use a little work.
• AE

  Alvia Espejo

  Jul 30, 2026
  1.0
  My husband and I recently made a purchased from there. From the start we did not feel very comfortable with our sales advisor. My husband dosent speak Spanish and the advisor we got refused to even speak to him. He only spoke to me in spanish. He showed us a vehicle and we test drove it, he ran numbers and I made a counter offer since we were putting a good sum of money down. He said he would speak to his good friend manager and see what he could do. Fast forward to Tueaday and I got a call from Sid Perez and again I told him my offer and we agreed on a sum and even advised the bank has approved it. At the same time, we had been also working with Patty from Kia Harlingen who had also made us a good offer, went I relayed the messaged to Mr. Perez he became very aggressive and said Mrs. Patty couldn't give me a good deal and that he was already working with me at invoice price which I will later find out was a lie. Wednesday comes around and my husband and 2 kiddos head to the dealership. Our sales advisor again, refused to speak with my husband in English and honestly after a while I got very upset and took over the negotiations. He brought us numbers and nothing added up anymore, he tried adding a cosmetics package and overall the total amount was not adding to what we agreed. When I called him out on it, he quickly left to get Mr. Perez who started doing some Math and again nothing added up. Our total was almost 3K higher than what we had agreed on. When I asked them to let me speak to my husband he didn't want to leave till I asked again. We quickly came back with two papers and new totals that added to my agreed price. My husband and I agreed and moved forward with the purchase. They took us outside with both our babies, and showed us the vehicle again, which I didn't like it was the one we test drove and it was used alot and I could tell something was off about it. He didn't let me see the inside of it anymore and said it was because it was detailed which was a lie again. I had asked for the same model just a different color and they refused my request. My husband was too busy with out babies that he didn't noticed. Constantly I had to ask questions and look for them because once my husband signed they kind of ignored us. I left with my babies since they needed their nap and left my husband to finish the paperwork and deal. Once he arrived home i noticed how bad the inside was, how dirty it was and the mileage wasn't adding up. I called Mr. Perez who now didn't remember my name and who again because hostile and gave me run around. The car was used for a lot of test drives, the paper work said it was given to us with 15 miles but that was a lie we got it with 30 more, the floor was scratched and dirty, the outside was dirty like it never got washed and scratched. Overall very deceptive and not a pleasant experience, I've purchased so many vehicles from Bert Ogden and never have I gotten a vehicle this bad. Also always check the paperwork.

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