National Car Rental

Reviews

• NH

  Neal Hauser

  Aug 27, 2026
  5.0
  Multiple vehicles rented for my crew. Overall a great experience.
• DA

  Debra Andree

  Aug 3, 2026
  5.0
  National was instrumental in making our last family journey a success. We rented a car for 3 days in elpaso, then suddenly had to reroute and fly into Midland, TX and drive to El Paso. Midland agent was able to get us the Pacifica we needed in El Paso , and we kept it the entire trip, returning to Elpaso without fees. Thanks for taking some of the hassle out if this unexpected reroute ! Return chechin was quick and easy great service , all the way around
• KB

  Kevin Billenstein

  Jul 28, 2026
  1.0
  Terrible experience with National Car Rental in Midland, TX. My flight was delayed, which caused me to miss the latest pickup time on my reservation. I arrived at the counter at 7:00 AM the following morning, and while my reservation was still in their system, they didn't have the vehicle I specifically reserved. I reserved a full-size pickup truck because I need it for work. Instead, I was assigned a Ford Explorer. In what world is a Ford Explorer considered equivalent to a full-size pickup truck? The truck wasn't a preference; it was a requirement, and not having it has created a significant inconvenience for my work and travel plans. Instead of offering a comparable vehicle, discussing alternatives, or making any effort to make the situation right, they simply assigned me a vehicle that doesn't meet my needs. To make matters worse, I arrived at 7:00 AM and waited 65 minutes before finally receiving the replacement vehicle. What's the point of making a reservation if the vehicle you reserved isn't available and no comparable replacement is offered? Between the lack of communication, the excessive wait, and the complete disregard for why I reserved a truck in the first place, this was an extremely disappointing experience. I expect much better from National and cannot recommend this location.
• JT

  Jacob Torres

  Jul 9, 2026
  1.0
  I am writing to express my disappointment with my recent rental experience. As a Platinum member, I have come to expect a much higher level of service than what I have experienced during this situation. After getting a flat tire on my original rental, I had to have the vehicle towed and make my way to the airport location to obtain a replacement. At that time, the only vehicle available was a minivan. Although I was unhappy with receiving a minivan, I accepted it because the representative assured me that I would be able to return the following day and exchange it for a more suitable vehicle since they expected to have many more cars available. I returned today as instructed, only to be offered a Mitsubishi Mirage, which would have been an even greater downgrade. Unfortunately, this ended up being a waste of my time, and I left without a reasonable solution. In addition, the minivan I was given is a Canadian-spec vehicle (Canadian plates), with the dashboard and speedometer displayed in kilometers rather than miles. This has been inconvenient while driving in, and the minivan also consumes significantly more fuel than the vehicle class I originally rented. I am driving back to El Paso tomorrow, and I am extremely unhappy with how this situation has been handled. I relied on the information provided by your representative, only to find that the promised vehicle exchange was not possible. The staff at the location advised me to contact your customer service team directly. I would appreciate you reviewing this situation and providing an appropriate resolution. Thank you for your time, and I look forward to hearing from you soon.
• MS

  Mike Sampont

  Jun 13, 2026
  5.0
  I seem to always get my vehicle and there is someone available to assist. Having someone available to to give you your vehicle at late or early hours is the game changer.

Frequently Asked Questions About National Car Rental