Enterprise Rent-A-Car

Reviews

• TT

  topsplace

  2 days ago
  2.0
  1. Desk closed before last flight for the evening arrived. Because of this I had an added expense for a hotel and uber to/from the hotel. When trying to call the Midland desk approximately 2 hours before closing there was no answer. How to improve? Midland Airport is not a large airport and the rental desk should plan accordingly and have a representative available to help your customers so they are not stranded. There was another customer who also was left stranded because the desk was closed. 2. Customer service support was not helpful. It’s unbelievable that a company as large as Enterprise couldn’t transfer my call from the central customer service to the Midland Airport. When I called the Midland Airport desk during normal business hours there was no answer. 3. Establish a requirement for your representatives to answer the phone during normal business hours. If they would have answered the phone when I called 2 hours before closing I could have made other arrangements if I’d known they would not remain open to wait on the last flight. 3. This was not my best experience using Enterprise Car Rental.
• DC

  David Cole

  3 days ago
  1.0
  Returned a rental to the Midland airport location on Oct 9 and left my sling bag in it. They emailed saying they didn't have it. Days later they 'found' it, with my portable battery pack gone and cash missing from my wallet. Getting a straight answer took multiple calls over several days. I would not trust this location with your belongings.
• E1

  esp 1962

  4 days ago
  1.0
  Security deposit $400 from only Credit Card was too high that was caused I couldn't pickup the car. I use Uber to round trip for next day to pickup. I spent $120 extra for Uber. All other rental company's Security deposit is $200~$250(max). I will avoid Enterprise/National for my next vehicle rental in the future. It was the worst experience of my life at the airport night, I have nobody to help ride to stuck on the road. It was a nightmare.
• AL

  AAJ Construction LLC

  Sep 16, 2026
  2.0
  I’ve been flying into Midland and renting from Enterprise at MAF for 20 years off and on, and historically I’ve had good experiences here. Unfortunately, the last two rentals have been extremely frustrating. Both times I had a confirmed reservation, but there was no vehicle available when I arrived. The first time I waited approximately 45 minutes for a vehicle to become available, and on my most recent trip I waited another 35 minutes. I completely understand that vehicles come back late and things happen occasionally. But when the same thing happens on consecutive rentals, it starts to look like an inventory or reservation-management problem rather than an isolated incident. For those of us flying into Midland for work, 35–45 minutes is a significant delay. If Enterprise accepts a reservation for a specific pickup time, there should reasonably be a vehicle available at that time—or at minimum, customers should be notified beforehand if there won’t be one. I’ve been a loyal Enterprise customer for years and would prefer to continue using them. I’m leaving this review because I hope management addresses the recurring availability issue at this location. The people at the counter can only work with the vehicles they have; this appears to be an operational issue that needs to be addressed above them.
• EG

  Esmeralda George

  Sep 6, 2026
  1.0
  Im giving one star only because I can't give them a 0. They are the worst and trying to steal money that is definitely not owed to them. If they try to go through our car insurance they will be committing insurance fraud. My family and I flew to Midland, TX to visit family on June 22nd. We had reserved a mini van due to all our luggage since we have 2 kids and a 5 month baby and we would be there for about 2 weeks. We needed the extra room. We landed at about 11- 11:30p.m. while our 2 older kids and I got our bags my husband went to get the rental car. When he got to the counter the lady informed him they were sorry but they had no mini vans available and they could provide us with a small sedan. He told her no you better find me something bigger. That we had reserved a mini van for a reason. They told him to hold on and they would see what they could do. About 5- 10 minutes later they told him they could get us a grand highlander. He told them well i guess if thats all you can do. They told us we would have to wait for a little while because they had to get it from the shop. By this time it was past midnight we had 2 extremely tired kids and a extremely fussy, hungry baby. They pulled up and did not do a walk around with my husband. My husband did walk around but with it being dark it was hard to see or take pictures of anything. We had also rented a car seat through them for the baby. We loaded the car and then I had to fix the baby car seat because the one they gave us was dirty it had food crumbs, old milk and the straps were twisted from someone taking it apart. I sat there fixing the car seat because I am a former CPSTech (Car Passenger Seat Tech) i have done lots of hours of car seats and training so if there is something im a stickler about it is car seats. I take my child's safety very seriously. After fixing the seat I installed it and we left the airport. This whole time mind you it was NOT raining nor hailing. My husband told me when we got in the car that they had a sign stating that it was hail season and if it hails while you have a rental that you will be responsible. I remember us laughing about how stupid that was because its NOT the renters fault for the weather. Also the reason why a rental car company should have insurance for themselves for reasons like that. We drove to my sister's house to pick up some things my husband needed for a firefighter funeral in Odessa the following morning that he was a part of then we left to the hotel. The following day while at my sister's and while I waited for my husband my sister had said it had hailed the following day before we ever landed in Midland and I mentioned to her how enterprise had that sign and we all laughed about how ridiculous that is. Like one can control the weather. We were in midland until July 2nd and through our whole visit It did NOT rain NOR hail. It was hot in the 100s and cooled down the last evening it may have sprinkled for a few seconds and the following day on the 2nd the weather dropped to high 80s and there was wind but thats all. Enterprise is trying to charge us for the hail damage on a vehicle that was NOT in our possession at the time it hailed which was at 7pm on the 22nd of June and we got the vehicle at midnight. I have been given proof of when the hail storm occurred on the 22nd and was also told by multiple people that it haild for a few minutes earlier that evening of the 22nd. We will NOT be doing service with enterprise EVER again! Be careful because they are committing fraud and false reports to steal money from those who rent from them. Its one thing if the car was in our possession but us knowing that it had not hailed while we had it is a whole other story. Terrible service, dishonest, unethical, untrustworthy company.

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