Genesis of Mesquite

Reviews

• WB

  William Bahle

  5 days ago
  5.0
  Great service, wonderful staff, and extremely accomodating experience.
• MA

  Mike Algozy

  Aug 25, 2026
  5.0
  “I had an excellent service experience at Lonestar Cadillac in Mesquite. The team was professional, patient, and very clear about what was being done and how much it would cost. No surprises, just straight answers and solid work. Everything was on time and respectful. I drove away feeling valued and confident. Huge thanks to the whole team. I genuinely appreciate you all, and I’ll gladly recommend you to friends and family.”
• DR

  Debbie Ruffin

  Aug 25, 2026
  1.0
  ⭐️ 1 Star — Extremely Disappointed with Clay Cooley Our experience with Clay Cooley has been extremely frustrating. While our vehicle was being transported to the dealership, the valet was the proximate cause of a multiple vehicle accident, damaging my vehicle and others, creating a separate issue. Despite repeated attempts to get answers, we have received no call or meaningful update. A corporate liaison assured us a resolution would be provided, but there has been no follow-up or resolution. Nearly two months later, we are still chasing answers about damage that occurred while our vehicle was in their care. We expected accountability and communication, but instead have experienced silence. My next contact will be social media, the BBB and department of insurance.
• HJ

  Hiram Juarbe

  Aug 15, 2026
  1.0
  I want to start by recognizing Kayla for the excellent service she provided. From day one, she was incredibly kind, attentive, professional, and communicative throughout the entire process. I visited the dealership today because I wanted to see the GV70 in person, especially the exterior color and interior. Kayla was finishing up another sale when I arrived, so one of her coworkers kindly showed me the vehicle while I waited for her. Once Kayla was available, we went over the numbers together. The offer was not quite what I was expecting and included some packages/add-ons that I personally did not want. Kayla listened to my concerns without being pushy. I decided to leave and asked her to contact me if they were able to work out different numbers. She later called me back and put her manager, Terry, on speaker while they tried to work on another offer. Unfortunately, what happened during that call is ultimately why I decided not to continue with the negotiation. While Kayla was trying to explain the situation, Terry raised his voice and spoke to her in a way that I found extremely disrespectful, while I was on the phone listening. Regardless of the circumstances, I was very uncomfortable hearing an employee being spoken to that way, especially in front of a customer. At that point, I told Kayla that I would not be moving forward and made it clear that my decision had nothing to do with her. I also told her that she should never allow anyone to speak to her that way, even if that person is her manager. Kayla deserves five stars for the way she treated me throughout the entire process. Unfortunately, the interaction I witnessed with management completely changed my impression of the dealership and ultimately cost them my business.
• BL

  Briana L.

  Aug 8, 2026
  1.0
  If I could give zero stars, I would. I am extremely disappointed with my experience at this dealership. My biggest concern is the conduct of Ryan Butler in Finance, who I believe was dishonest and intentionally presented information in a way that benefited the dealership financially and himself at the customer’s expense. Went in for a used family vehicle as I was expecting my 3rd child very soon. One major red flag was the way documents were presented during the financing process. The iPad was turned sideways almost immediately, making the documents extremely difficult to read. We were essentially asked to sign while the paperwork was being verbally paraphrased. My advice to anyone purchasing a vehicle here: do not rely on verbal explanations. Ask them to print every document and give you adequate time to read it yourself before signing anything. I know this seems like a given, but you get to talking and they know just how to pull your attention away when it most matters. These cons are experts at making these extra sales by just taking it. I also would not be overly reassured by the friendliness of the sales staff either as we were with Christian. Our experience raised serious concerns about how transparent the sales process was. He knew the final price was going to change, yet we were rushed through the paperwork. We were also asked to waive the Cooley Family Warranty, which we later learned was included with ALL the purchases at this dealership. We did not catch this until we got home, printed everything, and carefully reviewed the documents ourselves. Even more concerning, I specifically asked Ryan whether the bank required us to purchase an additional warranty in order to complete the financing. He told me that the bank **required** the warranty and was very adamant about it when I asked him to confirm. I later learned that this was not a requirement of the bank. (Tied selling is illegal btw) There are cameras in their office, but not sure why he didn't want to pull the footage from our conversation lol. hmmm... I returned the following day and confronted him about the discrepancy and requested a refund. His response was that he would never have told me that...despite the fact that I specifically remember asking him more than once and being assured that the warranty was required. Interestingly, ultimately the manager Mr. Crowhurst refunded the money after I explained the situation. I told him I would like the freedom to shop my own extended warranty and not find 3-4 in my paperwork later on that were added to the prices of my vehicle without knowing. Ryan tried to say the bank wouldn't loan me the money since the car was used (2024). Mr. Crowhurst read apologetic and refunded multiple added on warranties. This experience has completely undermined my trust in the dealership’s sales and financing practices. Customers should not have to discover after the fact that they were given misleading information or pressured through documents they were not given a reasonable opportunity to review. I have also filed a complaint with the appropriate state agency so that these concerns can be formally documented and investigated. **If you decide to purchase from this dealership, please protect yourself: request printed copies of every document, read everything carefully, question every add\-on and warranty, and independently verify any claim that something is “required" by the bank.Do not sign anything simply because someone tells you that it is necessary.

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