Clay Cooley Hyundai Mesquite

Reviews

• NZ

  Noella Zwickerhill

  5 days ago
  5.0
  If I could give Sloane 10 stars, I would. I bought a Santa Fe from Sloane at Clay Cooley Hyundai of Mesquite, and I genuinely cannot say enough good things about her. I was an extremely particular out-of-town buyer looking for a VERY specific vehicle, and Sloane somehow managed to make what could have been an absolute nightmare of a car-buying experience easy, transparent, and actually fun. She was responsive, patient, honest, and incredibly kind through an absurd number of questions, texts, numbers, details, and last-minute confirmations. She never made me feel annoying, never pressured me, and never gave me the stereotypical dealership runaround. If she didn’t know something, she checked. If I needed something confirmed, she confirmed it. When there was a VIN mix-up at the eleventh hour, she immediately figured out what happened and made absolutely sure I was getting the exact car I wanted. And I mean EXACT. CAR. I had been searching all over Texas for this specific Santa Fe — Ecotronic Gray, Pecan Brown interior, AWD Calligraphy Hybrid — and by the time I found Sloane, I was three failed dealership interactions in, ready to abandon society entirely. I bought the car remotely from Austin, which requires an enormous amount of trust, and I felt completely comfortable with her from beginning to end. She kept me updated, worked through the logistics, answered every ridiculous question I threw at her, and treated me like an actual human being instead of a sales number. Then she personally delivered it to me in Austin. There are a million Hyundai dealerships between Austin and Mesquite. I would genuinely go out of my way to buy from Sloane again. If you’re shopping at Clay Cooley Hyundai of Mesquite, ask for Sloane. Seriously. Don’t just take whoever walks up to you. FIND SLOANE. She is an absolute gem, she deserves a raise, and I hope management knows exactly how good she is at her job. 10/10. Five stars. No notes. And Sloane, if you ever read this: Princess Pecan is everything I hoped for and more. I love the car! THANK YOU
• CG

  Collin Glazener

  Aug 27, 2026
  1.0
  Let me start by saying I have purchased A LOT of new cars. I have negotiated with a lot of fantastic dealerships over the years. This is hands down the worst dealership I’ve ever been to. I tried to purchase from them back in October, but the Rockwall location gave me a better deal and were much friendlier and a better experience. We love our Tucson and now I’m shoooing for a hybrid for myself. Decided to give them another shot because they had the most inventory online to choose from. I got paired with the same salesman as I did last October. My sales rep (Tyrell) left me sitting there for over 30 minutes to pull up a single car. I shrugged that off and drove it. I liked the car. I told them straight up exactly what I could do or I would keep shopping around. I was very clear and honest. He couldn’t get there so his boss showed up. I told him the same thing and respectfully said if you can’t get there, no hard feelings I’ll keep shopping. They came back with a higher number so I said thank you, but I’ll keep shopping around. Tyrell crumpled up the paper, threw it in the trash and said “this is exactly what you did last time”. I asked for my keys, he left the office and said “I’m done with him!” The single most unprofessional and childish response I’ve ever seen from a sales rep. I told his boss that was involved in the deal that I wanted my keys back and told him why. He reluctantly gave them to me. Tyrell then proceeded to run outside as I was driving off yelling for me to come back. Avoid this place at all cost. They could not care less about customer service in any way shape or form.
• SN

  sai narendra

  Aug 24, 2026
  1.0
  Extremely disappointing and concerning experience. I would strongly recommend being very careful with this dealership. The vehicle we purchased was advertised online for $26,100. During negotiations, the salesperson told us he could do $25,000. We trusted the salesperson and proceeded with the purchase. We signed the paperwork around 7:38 PM, close to closing time. The salesperson and finance person were still there. Most of the documents were completed electronically. We were simply handed a tablet and asked to sign electronically rather than being given the opportunity to carefully review everything on paper. After the purchase, we checked the documents we had received and could not find a document clearly showing the $28,600 vehicle sales price. We contacted the salesperson by normal text message, but he did not respond for approximately 20–30 days. Because we work every day and the dealership is closed on Sundays, it took us some time to go back in person. We went back today to get answers. Today, they finally gave us the document showing the $28,600 sales price. They told us that this was the document we had signed electronically on the tablet on the day of purchase. We had not received a copy of that document at the time and did not realize that the vehicle sales price was $28,600. When we questioned the $3,600 difference, we spoke with approximately five different people. The salesperson himself said he remembered telling us $25,000, but then said he didn’t know why the paperwork showed $28,600. The finance person who was there when we signed was not available today. Another person then tried to explain that the $28,600 was related to add-ons. When we questioned that explanation because there were already separate add-ons listed, another person was brought in. Eventually, everyone gave us essentially the same response: “You signed the documents. We can’t do anything.” What was most frustrating was how quickly the salesperson tried to dismiss the entire situation rather than actually explaining how we went from a $26,100 advertised price, to a $25,000 negotiated price, to a $28,600 vehicle sales price. I understand that we should have carefully reviewed every document before signing. We accept that responsibility. However, customers should also be able to expect transparency, clear explanations, and copies of the documents they signed. The numbers speak for themselves: Advertised: $26,100 Negotiated: $25,000 Final vehicle sales price: $28,600 That’s a $3,600 difference from the advertised price and from the price we negotiated. I have preserved the advertisement, text messages, documents, and other records from this transaction.
• RG

  Rebecca Gordon

  Aug 20, 2026
  1.0
  It is 110 degrees in Dallas and the AC in my car doesn’t work, despite us having left the car at Cooley for 8 weeks for it to be fixed. 8 weeks!!! And now we are melting. Their response? “Drop it off and we will fix it.” Now they’re going to fix it?!? What were they doing the last two months? And even better, they don’t have a loaner car for me, so how will I get around? A year and a half ago we called Cooley with a list of issues we had and asked them to fix them. A year later they still couldn’t find us a loaner car. We’d call every month to check in, always to be told “you’re at the top of the list”. How can we be at the top of the list for a year and never get a loaner car? Then the AC blew in June and we finally just left our car with them. We told them to fix everything. They had the car for two months. When we picked it up two months later, it’s blowing 100 degree air. This is just the latest in a long string of frustrations with this dealership over the last five years. Every time we go in, which is multiple times per year (isn’t Hyundai supposed to have good quality control?), they never remember we have an extended warranty. We then have to point out the warranty in the paperwork we received through Hyundai Finance (paperwork which the dealership also has) and the response changes to, essentially, “Oh. Right. Okay. Let me see what I can do.” No one takes notes and there doesn’t seem to be any file on the car, so every time we go in we have to explain the entire history of the car, the problems, and our issues with the dealership. Given the headaches and frustration of our experience with Clay Cooley, I can’t recommend them as a dealership.
• AB

  Andy Brachey

  Aug 14, 2026
  1.0
  Summary: My Genesis was in the shop for seven weeks. They failed to successfully repair the reason it was there. They did not complete an outstanding fuel-leak/fire-risk recall during that entire period, despite Genesis Corporate being told it had been completed. Then, when they wanted their loaner back, the situation suddenly became urgent enough to mention sending a repo truck. I rarely leave reviews this negative, but my experience with Clay Cooley involving my 2023 Genesis GV80 was bad enough that prospective customers should know what happened. My vehicle went into the former Norm Reeves Genesis of Irving around June 22 for a powertrain/check-engine fault. While it was there, the dealership transitioned to Clay Cooley ownership. I understand acquisitions can be messy, but what followed went far beyond normal transition problems. My vehicle remained in dealership custody for approximately seven weeks. Communication effectively collapsed, existing contacts disappeared, and the eventual Clay Cooley repair order omitted roughly a month of the actual service timeline. The replacement paperwork even listed the dealership phone number as 999-999-9999. Before the vehicle went in, I was specifically told not to drive it because the fault could be powertrain-related and that it needed to be towed. Once a loaner was located, however, a dealership employee drove my GV80 back to the dealership instead of towing it. Apparently it was unsafe for me to drive, but acceptable for them to drive. The most concerning part involved an outstanding Genesis fuel-leak/fire-risk safety recall. They had my vehicle for approximately seven weeks and did not complete the recall during that entire time. My Genesis Corporate case manager was told the recall had been completed. Because I had already lost confidence in the process, I specifically asked for documentation proving the work was done. It wasn't. I only discovered the recall had not been performed because I insisted on seeing the paperwork. This was a safety recall involving the potential for a fuel leak and increased risk of fire. If I could not rely on the representation that a safety recall had been completed, it naturally made me question what else had actually been inspected, diagnosed or repaired. Then, after seven weeks of delays involving my vehicle, Clay Cooley suddenly needed its loaner returned that same day. When I questioned the reasonableness of that demand under the circumstances, I was told a repo truck could be sent to recover it. I don't dispute that the loaner belonged to Clay Cooley. What was remarkable was the difference in urgency: their property required immediate action, while my vehicle had spent seven weeks in their custody with incomplete records, an unresolved longstanding suspension complaint, an unfinished safety recall, and—as I soon discovered—a failed primary repair. On August 10, I finally received my GV80 back. The repair order said DTC P213800 had been diagnosed, the accelerator pedal assembly replaced, the vehicle tested, and the concern was no longer present. I drove approximately 10 miles. The check-engine light returned. I scanned the vehicle. P213800. The exact same fault was back. So after approximately seven weeks, the principal repair for which the vehicle had been brought in failed almost immediately after they returned it to me. Clay Cooley's acquisition of the former Norm Reeves dealership may explain some of the administrative chaos. It does not excuse the end result. Based on my experience, I cannot recommend Clay Cooley.

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