Sewell Audi McKinney

Reviews

• CW

  Calvin White

  1 day ago
  5.0
  ​"I recently purchased a 2026 Audi Q8 55 TFSI from Sewell Audi McKinney, and the transaction was handled 100% remotely with absolute precision. ​As a 63-year-old disabled Marine Corps veteran, I negotiated the entire deal from my desk. While other dealers failed our remote test and pushed tired showroom scripts, Sewell broke the mold. I never visited the lot to haggle, never saw the car in advance, and never test drove it—making my decision entirely on hard data. ​Sales Director Andrew Platter, GM Spencer Nast, GSM Daniel Feinberg, and Sales Manager John Hafer honored every figure down to the penny with zero hidden fees and zero finance pressure. The only thing they 'pushed' was an authentic invitation to join the Sewell family—which we proudly accepted. The first time I arrived was strictly to hand over the check, transfer my permanent Texas DV plates, and drive away. If you want a first-class, accessible, dignity-first luxury buying experience, go see the team at Sewell Audi McKinney."
• TW

  Tim Wing

  2 days ago
  1.0
  I have waited one year and 14 service visits before writing this review. I even accepted two goodwill (bribe or admission of guilt?) replacement tires and promises of improvement, hoping things would turn around. They have not. Before getting too far into it I would like to acknowledge my Service Advisor; Alex is awesome, it is too bad the positive experience begins and ends with her. Issues began immediately at 4,800 miles: repeated alignment attempts, A/C repair failures, and fit/finish defects. Technicians consistently threw parts at problems without diagnosing the root cause…twice tearing down the entire front end of the car, including removing the windshield, yet failing to resolve the issue. During one visit a technician broke my center console, tried to deliver the car back to me as if nothing was wrong, then sent me a video explaining how he broke it. After being told the necessary part was on order and could take weeks to arrive from Germany, I was told the car was ready to be picked up. When I arrived to pick up the vehicle, the console was left in six pieces scattered across the interior. QA/QC simply does not exist at Sewell. The final straw was attempting to schedule routine maintenance, an oil change. I was told my 18 month old/15k mile car needs the 2 year/20k mile maintenance. OK? As shown in the attached quote, Sewell wants $1,376.38 for a "20k mile service" (again, my vehicle has only 15k miles). Look closely at the images & itemized breakdown, they only perform three tangible services: an oil and filter change, a cabin air filter replacement, and a key fob battery replacement. Let’s do some easy math: The standalone quote for just the oil change & “real services” (from Sewell) is $508.29. Deducting that from the “maintenance service” means Sewell is charging $868.09 strictly for visual "checks" (high labor tasks like "Horn - Check function"). Notice how they carefully avoid more technical verbiage like “inspection”. This is EXACTLY why consumers dislike & distrust car dealerships. Do they believe customers are incapable of simple math or do they expect us to blindly agree to their suggestions? Either option is professional misconduct and both are insulting. I bought from Sewell because of their heavily advertised reputation for customer service. The reality of owning a Sewell vehicle has been the exact opposite. Sewell hopes you fall in love with their image, so they can rob you at their leisure.
• BW

  Brad Wilson

  Oct 7, 2026
  5.0
  I worked with Jamie to trade in my car and buy a new one and had an absolutely excellent experience. I was able to communicate via text with quick responses, and it was easy to get ahold of her on the phone as well. I drove about 6 hours and they had me in and out in an hour - which was tremendously appreciated. They also didn’t jack me around with the normal car sales bullshit and there was no drama or whining or acting like I was stupid or unreasonable. Jamie and her supervisor listened to what I needed, stated clearly what they needed, and we agreed on terms. It was very refreshing and was my best car buying experience to date.
• WW

  WRL

  Oct 7, 2026
  5.0
  I bought a 2024 Audi Q5 for my son. I walked in without an appointment, and Andrew Ball introduced himself to me. We discussed a couple of options, and I brought my son to the dealership a few hours later. Andrew was extremely patient with my son while he was trying to decide between two different vehicles. After my son decided on the Q5 he wanted, the entire negotiation took less than two minutes. When we took delivery, he explained all the features of the vehicle. This is how car buying is supposed to work - professional, courteous, knowledgeable, and a painless negotiation process.
• SS

  Susan

  Sep 22, 2026
  5.0
  Working with Joe Rupprecht was a great experience. I recommend him if you want excellent customer service and if you want someone who is honest and will find all the answers to your questions. He went above and beyond to make sure we were taken care of. I was most impressed by his incredible communication - he was so responsive and attentive to every detail, even taking the time to reach out while he was out of office. Trust me, Joe is on your side and will help you out as much as possible.

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