Mavis Tires & Brakes

Reviews

• NB

  Nakia B.

  today
  5.0
  On October 2nd, I visited the Mavis Tire location on S. Custer Road in McKinney after receiving a TPMS (Tire Pressure Monitoring System) warning. I was preparing for a three-hour drive home, so naturally, I was concerned about my safety. Fortunately, I encountered Raymond, who immediately put my mind at ease. Raymond explained that several customers had experienced similar tire pressure alerts due to the temperature drop earlier that morning. However, rather than simply attributing the warning to the colder weather, he took the time to thoroughly inspect my tires to ensure my vehicle was safe for the long drive home. As it turned out, the issue was a TPMS sensor error. What impressed me most was Raymond's willingness to go beyond a quick explanation and genuinely prioritize my safety. Raymond exemplifies what exceptional customer service should look like. His professionalism, attention to detail, and genuine concern for his customers truly set him apart. Mavis is fortunate to have an employee who takes such pride in his work and genuinely cares about the people he serves. **Thank you, Raymond, for providing outstanding service and giving me peace of mind for my journey home!**
• BF

  Boba Fett

  Oct 7, 2026
  5.0
  My tpms went off, so i went to Mavis to see if i had a nail. Manager put air in my tires and explained how many lbs each should be. He explained it was probably the temperature change. The manager was polite, friendly and knowledgeable. I will come back. Thank you
• BB

  Bill B

  Sep 23, 2026
  5.0
  Raymond greeted me when I arrived, and he was great. I had specific needs as I had just installed aftermarket upper control arms and coilover shocks on the front of my ‘69 Camaro, and now I needed an alignment. I do almost all of the work on this car myself, and John was doing the alignment. I brought the specs that came with my control arms, and he was able to dial it in to what I was looking for. Both Raymond and John were very friendly and easy to communicate with, and I already plan to take this old car back for future alignments after my next suspension modifications. I was in and out of there in a reasonable amount of time, and the cost was very reasonable, especially with the online special ($35 off). Very highly recommended!!
• DI

  David Izhere

  Sep 19, 2026
  2.0
  This was my first visit to this location. I came in to have tires rotated , and when I told the gentleman that I had been to another location for my last rotation he offered to do the rotation for free, and quoted me 35 minutes to complete the job. After about an hour I came back and saw my car was still on the rack with tires removed , and they told me it would be additional time before they could complete. They said it would take another 15 minutes even though the original quote was 35 minutes. When I told him it would have been best if they had lift picked up the phone and called me and told me there is a delay , but instead at that point he told me the reason there's a delay is someone was injured in the shop and they had to go to the emergency room as a way of telling me I shouldn't be complaining. What started off as a great experience turned into a bad experience, and the reason I won't return to this store. The bad experience comes from the lack of communicating when they know there will be a delay and we had an agreed upon time frame for completing the job before it started. I only started the appointment because there was time to complete it before I have to go pick up my kids. Maybe others can relate
• AS

  Anastasia Sterling

  Sep 10, 2026
  1.0
  I am submitting this complaint because I believe Mr. Raymond’s conduct during my visit was extremely inappropriate, unprofessional, and concerning, and I am requesting that this matter be escalated to corporate management for immediate review. During my visit, Mr. Raymond repeatedly attempted to engage me in a conversation regarding a survey I had completed for the store. I clearly told him three separate times that I did not want to discuss the survey at that moment because my priority was paying attention to my vehicle and keeping a close lookout for my car. Despite my repeatedly communicating this to him, he continued to press the issue. Mr. Raymond then stated, “So I’m just going to cancel your survey then.” I responded calmly, “No worries. I’ll give corporate a call.” He then responded, “I am corporate.” This statement was extremely concerning to me. I do not understand how an employee working inside the tire shop could represent himself as “corporate,” and I believe this statement should be formally clarified. If Mr. Raymond is not actually a corporate representative, I find it particularly troubling that he would make such a statement to a customer. What concerns me most is not simply the disagreement regarding the survey, but the manner in which Mr. Raymond handled the interaction. I had clearly and repeatedly communicated that I was not available to have that conversation at that time, yet my decision was not respected. His behavior came across as an abuse of authority and an attempt to exert unnecessary pressure over me as a customer. I am also deeply concerned about the way Mr. Raymond interacts with women. His demeanor toward me was extremely rude, disrespectful, and distasteful, and I believe his conduct warrants a serious review of whether other customers—particularly women—have experienced similar treatment. Customers should never feel intimidated, pressured, belittled, or uncomfortable when interacting with an employee. I want to be very clear that I am not asking for this complaint to simply be dismissed as a misunderstanding or a disagreement over a survey. The issue is the pattern of behavior displayed during the interaction, the refusal to respect my repeated request to end the conversation, the apparent use of his position to pressure me, and his statement that he was “corporate.” I am requesting that corporate management investigate this incident, determine Mr. Raymond’s actual position and authority, review whether his statement regarding being “corporate” was accurate, and determine whether similar complaints have been made concerning his treatment of customers. I also request that this complaint be documented formally and that I receive a response regarding what steps will be taken to address the matter. I believe this situation deserves immediate attention and should not be overlooked, particularly if this type of behavior toward customers is occurring repeatedly. I expect to be treated with basic professionalism, respect, and courtesy as a customer. What occurred during this interaction did not meet that standard, and I believe corporate management needs to be made aware of it.

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