Grease Monkey

Reviews

• JD

  JD Dunphy

  4 days ago
  5.0
  I took my 2007 Chevy van, which I seldom drive, to get my annual inspection done so I could register it. The codes indicated that there were several markers that showed incomplete, resulting in a failed inspection. The guys were very helpful in making recommendations, the first of which was to use an additive in the gas tank and drive 40 or so miles. I did that, which resulted in improvement in all but three of the markers that previously failed. Dave shared with me how to go to the DPS and obtain a waiver of the inspection, which I did and the waiver, which is the equivalent of a pass for the inspection was very easy to do. I would recommend the guys at this location, if you need an annual inspection, oil, change, or diagnostics of any kind.
• CS

  Chase Smith

  May 11, 2026
  1.0
  Went in for an oil change. This is not about the oil change. It’s about the classic you need to replace “x y z” on your car. I was told my brakes were down to the metal in the front and my rear brakes are about to go. That I also need my coolant flushed. I decided to bring the car into my usual shop the next day and come to find out I don’t need either one or even close to needing any of that done. If you’re looking for a simple oil change maybe go for it but don’t listen to anything else they say for work that needs to be done. I won’t be returning for any services moving forward.
• GS

  Gina Semrau

  May 9, 2026
  1.0
  I was very disappointed with the communication and customer service during my visit. The employees repeatedly told me I needed several additional services, but when I asked for an actual written quote with pricing, I was told they “couldn’t do that”. That made the whole experience feel unorganized and frustrating. Better communication and transparency would go a long way.
• KS

  Kelli Smith

  May 1, 2026
  5.0
  I had every single light on my dash come on while on 121 yesterday. Nothing had prompted this, but I was pretty panicked. When I exited and stopped at the light, the car immediately went into neutral and would not shift into park or drive. I turned it off and back on, but it was unnerving to drive. I pulled into grease monkey, where they immediately ran out and comforted me that they would help figure it out. They ran codes, checked the basics and then did a full system reboot. After the reboot everything went off and the car operated fine again. They mentioned that I needed new brakes (badly), which I was aware of needing (I’d been putting it off), so I opted to go ahead and have that done to drive safely out of the shop. I expected a several hour turn around and anticipated rescheduling my entire day, but they estimated 45min - 1 hour, and right at the 1 hour mark they called to say it was ready. They were honest, kind and very knowledgeable. While diagnosing, the technician entertained my children in the back seat explaining what he was doing and how the systems work in a car. I don’t live near this location, but I’ll be back for repairs and service when I’m in McKinney!
• CC

  Christina

  Apr 30, 2026
  1.0
  Went in for an oil change and brake pad replacement and left with new damage to my car. The underbody splash guard was not properly secured, and it came loose immediately after service. My husband returned the same day, but instead of addressing the issue, the manager dismissed our concern and blamed us for “hitting something.” This is unacceptable. The damage appeared right after their service and is consistent with improper reinstallation. Now we’re paying out of pocket to fix a problem that should never have happened. Extremely disappointing experience and lack of accountability. *Update - We took our car to another shop to fix the splash guard, they confirmed this was due to missing several screws and not being properly secured, not from “hitting something”. Do better Grease Monkey.

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