Enterprise Rent-A-Car

Reviews

• YG

  Yadira Czs. Gza.

  Aug 24, 2026
  5.0
  Great customer service. Always choosing Enterprise Thank you for everything.
• LS

  Liz Sal

  Aug 23, 2026
  2.0
  I’m extremely disappointed with my experience at this Enterprise location. I made a reservation online for a midsize SUV for approximately $57 for the day and selected a 6:00 PM pickup based on the availability Enterprise showed online. I took an Uber to the location expecting my reserved vehicle to be available. After waiting in line, I was told they did not have a vehicle for my reservation. The employee pointed out that I had made the reservation earlier that day and told me they had been extremely busy and had not had time to call me to let me know a vehicle wasn’t available. He then checked to see what he could do and came back offering me a Mustang. I agreed because I had already been dropped off at the location and this was the vehicle they had available. I did NOT request a Mustang or ask to upgrade my reservation. What I find completely unacceptable is that I was then charged approximately $55 more for the Mustang—essentially doubling the price of my original reservation. If Enterprise cannot provide the vehicle class a customer reserved and offers another vehicle as a substitute, the customer should not be financially penalized for Enterprise’s lack of inventory. Had I been told, “We only have a Mustang, but taking it will cost you approximately twice what you reserved,” I would have had the opportunity to make an informed decision. That was not disclosed to me before I accepted the substitute vehicle. I understand that inventory issues happen. My issue is with being allowed to reserve a vehicle, receiving no call that it was unavailable, arriving by Uber to find out there was no vehicle for me, and then being charged substantially more for the replacement Enterprise provided. I have disputed the additional charge with my credit card company. I would encourage anyone renting here to carefully verify the final rate before leaving, especially if Enterprise is unable to provide the vehicle class you originally reserved.
• JM

  Josie McKellips

  Aug 5, 2026
  1.0
  Renters please beware if you are flying in from out of state and have recently had to renew your drivers license, this location will NOT accept the combination of your old license with the official temporary paper one from the license bureau, even if your old one is not yet expired. I have never had this issue with any other Enterprise locations and ended up stranded at this location. Thankfully Hertz was able to provide me a rental and had no issues at all with my documentation.
• SB

  Samantha Lynne Baez

  Jul 30, 2026
  1.0
  Made a confirmed reservation for a minivan, only to receive a call saying my reservation would not be honored because they didn’t have the vehicle. No voicemail was left, so I had to call back to find out what was happening. What was even more disappointing was the customer service. The employee was rude, offered no apology, no alternative vehicle, and no effort to help find a solution. When I asked if they could call other Enterprise locations to see if a vehicle was available, I was told, “That’s not our job.” I understand that inventory issues can happen, but a confirmed reservation should mean something. If a business can’t fulfill a reservation, the least they can do is make an effort to help the customer. Instead, I was left scrambling to find transportation on my own. This was an incredibly frustrating experience, and I won’t be relying on this location again.
• SV

  Stefany Velasquez

  Jul 29, 2026
  1.0
  Enterprise offers terrible service; I had a reservation, but they cancelled it. I arrived to pick up my car and was told they didn't have one. They didn't bother to verify that their customers were aware there were no cars available—they claim they called and we didn't answer.

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