CW
Ceazun Wooten
Apr 22, 2026
I want others to be aware of the serious inconsistencies and poor service we experienced with this company.
We brought my significant other’s car here in mid-March, right after installing a brand-new battery. The vehicle had water damage in the electrical compartment (where the BCM is located) due to a golf ball impact on the windshield, which we had already repaired before bringing it in.
They charged $300 for an initial electrical diagnostic—more than the dealership—but we agreed in hopes of getting answers faster.
They completely tore apart the interior during this diagnostic and still couldn’t identify the issue. Then they asked for an additional $600 for further diagnostics. After already spending days on the car without answers, we declined.
Because we refused additional charges, they left the car sitting outside, fully disassembled, and did not disconnect the battery—even after we expressed concerns about the horn and hazard lights constantly going off due to the anti-theft system being triggered (likely from the BCM water damage).
As a result, our brand-new battery died while the car was in their care. They did not offer to replace it or reimburse us. When we later took the car to another shop, the battery had to be replaced again.
During the time they had the vehicle torn apart, multiple interior trim pieces went missing. This was documented by the next garage we took it to, who also had to reassemble the interior properly.
They eventually replaced the BCM, but failed to program it to the vehicle. This is critical—and it wasn’t done. We ended up towing the car elsewhere, where we later learned the BCM had not been programmed at all.
Despite this, we were still charged over $1,000 for incomplete services. The invoice also didn’t make sense—charges didn’t add up correctly, and there were unclear or hidden fees.
Communication was also a major issue. The representative we dealt with, Isaac Moya, was dismissive and did not address our concerns. We specifically asked multiple times whether both key fobs were needed for programming the BCM, and were told no. Later, we learned that could have been part of the problem. We even brought the second fob ourselves and asked them to try again—but the issue was still not resolved.
After all of this, another garage confirmed the BCM had never been programmed.
We then took the car to Driver’s Edge off Holland, where they charged a single $199 diagnostic fee and had the car fully repaired and running within 3 days.
While I appreciate that this shop didn’t charge storage fees, that does not make up for charging over $1,000 for work that was not properly completed, the damage/missing parts, or the additional costs we had to cover due to their negligence.
Avoid this place. If they would like this review removed, they can contact me to discuss a full refund.
Photos attached for references.
After reading all of this, do yourself a favor and just go to Driver's Edge and ask for Keith. They do all the same repairs.