Safelite AutoGlass

Reviews

• GS

  Grady Sharp

  Aug 21, 2026
  5.0
  Safelite is mid at best. Scheduling is left to inflexible 4 hour blocks, their phones are run by the worst AI I have seen in a long time, and once person-to-person communication happens, it does not get passed along. So why the 5 stars? Andrew, who was the tech that replaced the glass was phenomenal. He caught a blemish prior to installing and swapped it for a new windshield same day. He needs to be promoted, and is an example of how all Safelite employees should be.
• AN

  Andrea N

  Aug 17, 2026
  1.0
  Booked an appointment with Safelite in Lubbock, showed up to my scheduled appointment, and they told me my windshield glass had not arrived. Asked to speak to a manager, which they have yet to get a call back. The receptionist was awful, rude, and very unprofessional! She made it seem like it was my fault that we showed up and they didn't have the windshield in stock.
• LT

  Lauren Treiberg

  Aug 10, 2026
  1.0
  I would strongly recommend staying away from Safelite AutoGlass in Lubbock. What started as terrible workmanship has now turned into a serious issue with accountability and Safelite’s version of what happened. We had a $0 glass deductible through our insurance so we were anticipating a simple windshield repair at no additional cost to us. My husband had our vehicle serviced here on July 11. During the service, the technician (Hayden) cut the wires to our dash cam. My husband was NEVER warned that the wires were going to be cut, and he NEVER gave the technician permission or approval to cut them. Now that we are trying to get reimbursed for the replacement dash cam, Safelite is claiming that their technician (Hayden) warned us beforehand and that my husband approved cutting the wires. That is absolutely not how the interaction occurred. We are currently in the process of obtaining the Ring camera footage from the day of the service so we can document what was actually said and what happened. We are confident that the footage will show that my husband never gave the technician approval to cut the dash cam wires. If Safelite is going to claim otherwise to avoid responsibility, they should be prepared to provide their own documentation showing exactly when my husband supposedly gave that authorization. And somehow, the dash cam isn’t even the worst part of this experience. The technician (Hayden) ALSO broke our rearview mirror during the original service. He later came back and attempted to repair it with glue. That repair failed, and the mirror broke again. We then had to go through Safelite’s warranty process, only to find out that the mounting brackets are broken and the ENTIRE WINDSHIELD now has to be replaced again to properly repair the mirror. We also have to wait another two weeks for that replacement. After ONE service appointment, we have dealt with cut dash cam wiring, purchasing and installing a replacement dash cam, a broken rearview mirror, a failed glue repair, broken mounting brackets, another complete windshield replacement, weeks of inconvenience, and repeated attempts to get Safelite to reimburse us for damage that occurred during their service. What should have been a windshield replacement at no additional charge has turned into us paying hundreds of dollars for a careless technicians mistakes, as well as weeks of time and energy spent dealing with getting ahold of ANYBODY that will help us get reimbursed. The most frustrating part is how this is being handled now. Instead of simply taking responsibility and making the situation right, we are being told that my husband supposedly authorized something that he says never happened. Mistakes happen. Accidentally damaging something and taking responsibility for it is one thing. Damaging a customer’s property and then later claiming the customer approved it when they dispute ever giving that approval is something entirely different. Based on both the workmanship and the way this situation has been handled afterward, I would absolutely not trust this Safelite location with our vehicle again. I would strongly recommend anyone considering this location document their entire interaction and think twice before handing over their keys.
• NM

  Nick Medina

  Aug 10, 2026
  1.0
  After watching what my daughter and son-in-law have gone through with this Safelite location, I wouldn’t trust them with my own vehicle. What should have been a routine windshield job resulted in cut dash cam wires, a broken rearview mirror, a failed attempt to repair it, and now another entire windshield replacement because the mounting brackets were damaged. What makes this especially frustrating is that all of this happened while they were dealing with the stress of moving their family from Texas to California with a 7-month-old baby. The last thing they needed was weeks of phone calls and problems caused by a windshield replacement. At this point, it’s about the principle. Safelite is claiming my son-in-law gave permission to cut the dash cam wires, and he says that simply never happened. I’ve known this man for years. He’s an Army veteran, a husband, and a father, and I know his character. I have absolutely no reason to believe he would lie over the cost of a dash cam. Mistakes happen. If your employee accidentally damages someone’s property, admit it, apologize, and make it right. Don’t make the customer fight for reimbursement and then try to shift responsibility onto them. This could have been resolved easily. Instead, Safelite has turned a relatively small issue into a matter of principle by refusing to take accountability. After seeing the unnecessary stress they’ve put my family through, I would take my vehicle somewhere else.There is one thing that no one can ever take from you and that is your integrity, that is something you have unfortunately chose to forfeit.
• AT

  Alex Treiberg

  Aug 6, 2026
  1.0
  I would strongly recommend avoiding Safelite AutoGlass in Lubbock based on my experience. I had service done on July 11, and what should have been a straightforward windshield service has turned into weeks of damage, inconvenience, and absolutely terrible customer service. During the service, the technician cut the wires to my dash cam and then told me it wasn’t his fault. I had to replace and reinstall the dash cam myself. I have called Safelite multiple times trying to get reimbursed for the damage their technician caused, and I still have not been reimbursed or had anyone actually take responsibility and resolve the issue. It gets worse. The technician also broke my rearview mirror during the original service. He came back and attempted to fix it by gluing it, but that repair failed and the mirror broke again this week. I then had to schedule a Safelite warranty repair, and today I found out that the mounting brackets are broken so badly that the ENTIRE FRONT WINDSHIELD has to be replaced AGAIN just to properly repair the rearview mirror. Now I have to wait another two weeks for that to happen. At this point, this is completely unacceptable. Safelite damaged my dash cam wiring, broke my rearview mirror, attempted a repair that failed, has ignored my repeated attempts to get reimbursed, and now I need an entirely new windshield because of the broken mounting brackets. I understand that mistakes happen. What I don't understand is how a company can cause this much damage to a customer's vehicle and then make the customer repeatedly call and chase them just to get someone to take responsibility. The complete lack of accountability and urgency has been almost as frustrating as the damage itself. I trusted Safelite to replace my windshield, not damage multiple parts of my vehicle and leave me dealing with the consequences for weeks afterward. Based on the quality of the work and the way I have been treated since, I absolutely cannot recommend Safelite.

Frequently Asked Questions About Safelite AutoGlass