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Julie Dominguez
Jun 13, 2026
We cannot say enough good things about Jiffy Lube on 82nd St. in Lubbock! The entire crew was incredibly kind, professional, and helpful during a stressful situation. We were left in a bind because of an issue with a rental car from Enterprise, and the team at Jiffy Lube went above and beyond to help us.
A special thank you to Vice, the manager, who was absolutely awesome. He took the time to help us, answer our questions, and make sure we were taken care of. His kindness and customer service made all the difference.
We are extremely grateful for the entire staff and highly recommend this location to anyone needing honest, friendly, and reliable service. Thank you all so much!
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Ana Granados
Jun 6, 2026
Great customer service!! Quick and friendly!
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Christina Reyna
Jun 5, 2026
I can't say enough good things about Jiffy Lube. After another shop replaced my coolant pack and removed part of my intake system, something wasn't reinstalled correctly. A hose ended up getting damaged, causing a fluid leak and leaving me frustrated and worried about my vehicle.
The team at Jiffy Lube and especially Tristin took the time to thoroughly inspect everything, track down the problem, and explain what he found. He discovered the issue, fixed it properly, and did so at a very fair price.
What impressed me most wasn't just their knowledge—it was how Jiffy Lube treated me. They made me feel like I mattered, not like I was just another customer walking through the door. They were patient, professional, honest, and genuinely seemed to care about getting my vehicle repaired correctly.
In a world where customer service can sometimes feel rushed or focused only on making a sale, Tristin at Jiffy Lube stood out by focusing on quality work and taking care of my jeep. I'm incredibly grateful for his help and would highly recommend Tristin and Jiffy Lube to anyone looking for trustworthy automotive service.
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courtney kelley
May 26, 2026
This place has won me over & I will never go anywhere else for car maintenance. The staff is amazing, respectful, & will go out of their way to make sure you are satisfied. This is going to be long, but I want to explain the amazing customer service I had.
The place I previously went to broke the plug on my oil pan (idk the technical name) because they were incompetent and were supposed to drain the oil from the top, not the bottom bc I have a 2024 Nissan Rogue. The guy did a great job explaining to me what it is and why it’s important in a way I could understand. When I found out the part would be expensive and that I couldn’t cover it, he called the Nissan dealership to see if Nissan would cover it since it was Nissan’s fault for the faulty design and he was successful!. The fact that the worker went above and beyond to make sure that I wasn’t going to spend a lot of money was so freaking appreciated.
I have been calling and needing a differential oil change for my 2012 Ford F150 5.0 RWD and they were amazing! 89.99 out the door! Kept getting almost $200 or over $200 quotes. Also speedy while giving my car windows and panels a good cleaning!!!! Plus the staff was super friendly!!!