Jiffy Lube

Reviews

• VV

  Victor Valdez

  2 days ago
  5.0
  The nicest oil change I've had in a long time, all staff was willing and able to see that I was well taken care of as well as my vehicle. Looked up all specs to make sure all was done correctly. Need an oil change come.see.the crew at jiffy lube in Lubbock on east university . Thank you Billy and his crew
• KS

  Kris Strickland

  May 11, 2026
  5.0
  They seem to be very professional. Not too fast, I guess because they are checking everything they are supposed to.
• DJ

  Daniel Botello Jr

  May 2, 2026
  5.0
  Great experience, Manager Billy took upon himself and time to fix a broken lug nut and get my daughter and her car safely back on the road. Billy is a great man for helping my daughter and he has earned my family’s business and we will be comings back for our car needs here in Lubbock ,Tx! Thank you Billy and your team and God bless you all.
• ND

  Nia Davis

  Apr 25, 2026
  2.0
  Went in a couple of months ago for new air filters. There were 4-5 people coming up to my window between the consult, service, and payment which is fine, I just don't remember who serviced me that day. The main tech who was chatting with me was laying it on thick with the complimentary service and upselling other things to look at. I appreciate that he was doing his job, but I just wanted what I came for and opted for the pressure check and window cleaning offered repeatedly. The two guys working on replacing my filters were actively searching YouTube videos on how to change my cabin filter. One tech was cussing and murmuring under his breath about how hard it was while INSIDE the car with me on the floorboard changing the filter. At one point I apologized for it being so difficult and he just grunted, "Yeah". It was really uncomfortable feeling like my business was a burden and not being acknowledged during that process. They were nice but that means nothing when a mechanic is actively YouTubing the job and griping about it inches from you. Came back today to have a potential suspension issue looked at. Master mechanic was out so I opted to just have some new wipers blades put on. They got swapped and I was just handed my card and sent on my way. No offer to wipe windows (like I was pressured into last time) and no direction on how they wanted me to get out of the bay. I was only pulled 1/4 into the bay and didn't have anyone to guide me out so I reversed and left. Lack-luster experience at best and won't be returning to this location.
• CE

  Creselda Espinoza

  Apr 25, 2026
  1.0
  Very disappointed with my experience at Jiffy Lube. The level of professionalism was far below expectations. One of the employees, Andres, was rude and disrespectful during our interaction and used inappropriate language. As he walked away, he continued using profanity loud enough for others to hear, which created an uncomfortable and unprofessional environment for my husband and my boys. This type of behavior is unacceptable in a customer service setting.They went in for a routine oil change and left feeling disrespected. I would not recommend this location based on my experience.This place is lucky they even got one star from us.Does not give me the option to write a review without a star.

Frequently Asked Questions About Jiffy Lube