Enterprise Rent-A-Car

Reviews

• SK

  Stacia Kaufmann

  Jun 30, 2026
  1.0
  On June 25 a 77 year old woman was stranded at airport. They told her they didn’t have any cars. She asked me for help. I was waiting for my husband to pick me up. I went online and there were several cars to rent. Both of the employees were too busy sitting and never offered to assist her. When I walked up and asked why they wouldn’t help this woman. They told me they didn’t have any cars. I said that I looked online and there were several cars to rent. They said they can’t rent cars at the desk. I then walked away and helped her rent a car online. Absolutely worst customer service ever. I rent cars frequently. I will never use this company and tell everyone I know how they treated this woman.
• KJ

  Kevin Jensen

  Jun 23, 2026
  1.0
  I flew from Phoenix, Arizona to Lubbock and rented a vehicle from the Lubbock Airport location because I needed to drive to San Angelo. The pickup process was easy, and the employees at the counter were great. They got me in and out quickly, were professional, and made the rental process smooth. The problem started with the return. I picked up the vehicle around 11 PM and returned it the following day in San Angelo, well before my scheduled drop-off deadline. The vehicle was dropped off at approximately 2:26 PM on Sunday at the exact location listed on my reservation. I even took a photo of the vehicle at drop-off, so I have a timestamp showing it was returned on time. Despite that, I was later charged for an additional 24-hour rental period, which essentially doubled my bill. For over a week, I’ve been trying to get this corrected. Every time I call, I’m transferred around and told that a manager will contact me, but nobody ever does. There doesn’t appear to be a direct way to contact this location, and Enterprise customer service keeps telling me they’ll reach out on my behalf. So far, nothing has happened. The front counter employees deserve credit because they were helpful and professional. My issue is with the billing process and the lack of customer service after the rental. Charging someone for an extra day they didn’t use is bad enough, but not having anyone available to fix the mistake is even more frustrating. Enterprise needs to do better when it comes to billing disputes and customer support. Taking a customer’s money for a service that wasn’t provided and then making it nearly impossible to resolve the issue is unacceptable. I hope this gets corrected soon Update: Enterprise responded asking me to use their generic contact link. I did. I’ve contacted their centralized customer service multiple times, and each time I’ve been told my case would be forwarded to the local manager. Despite multiple attempts, I’ve never received a callback or a resolution. Their public response makes it seem like they’re trying to help, but in my experience, it just sends you back into the same process that hasn’t resolved anything.
• MR

  Mona Roberts

  Jun 11, 2026
  5.0
  Very easy to work with for a car rental.
• CR

  Cristhian Rodriguez

  May 29, 2026
  5.0
  I appreciate the efficient communication from the management team and the seamless execution of all processes. The Corolla met my expectations, particularly regarding its spaciousness. The front desk staff provided excellent service.
• SS

  Simba

  May 24, 2026
  5.0
  We would like to sincerely thank Chris for his outstanding support. After having a collision with wildlife, we found ourselves in a stressful situation, and his help made a huge difference. Chris supported us in finding a new car with incredible kindness, patience, and professionalism. He was attentive, took the time to answer all of our questions, and never made us feel rushed or pressured. Honestly, he is one of the friendliest and most helpful employees we have ever met anywhere in the world. Service like this is truly rare. Thank you, Chris — it’s hard to imagine doing this job any better. We felt genuinely cared for throughout the entire process. Thx Grüße aus Germany

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