Brakes Plus

Reviews

• VV

  Victor Ventura

  6 days ago
  5.0
  Chris was amazing, he helped me understand what was wrong with the car and the recommendations he gave me were great too. Didn’t make me feel pressured at all, great customer service skills and personality as well. Deserves a raise!
• RB

  Rotisha Brown

  May 13, 2026
  5.0
  Chis and his team were extremely helpful and patient with me. I definitely didn’t understand what all I needed to be done but they physically walked me through everything that needed to be fixed and replaced. They gave me several options on what I could get done now or come back later for the rest. They were truly empathetic and understanding. I loved the VIP treatment of them ordering me a Lyft home and back as well. Hands down the best experience I’ve ever had.
• BH

  Brian Hickenbotham

  May 9, 2026
  5.0
  I really appreciate the team taking the time to explain the problem I was experiencing and the best remedy. Repairs did not take longer than they stated. No pushy aggressive sales pitch. The cost was what I expected to pay. Great polite customer service. Overall great experience! Will definitely be back.
• MD

  Matthew Delamora

  May 2, 2026
  5.0
  I came to get my brake pads replaced and had an amazing experience working with Cameron. They were swamped and short staffed but he was communicative throughout the entire process. I never felt at any point that they were trying to take advantage of me at all. He throughly explained every option I had and what to look for. Took the time to answer every question I had and was overall extremely friendly and helpful.
• AA

  Abraham

  Apr 22, 2026
  1.0
  I am extremely disappointed in the service and lack of accountability here. I was sent to this location by Discount Tire after a tire rotation and balance triggered a "Service Brake Pads" light. Despite the light coming on immediately after the wheels were handled, Discount Tire did absolutely nothing to check the sensors or verify if a wire had been nudged or damaged during their service. They simply passed the buck. When I got to Brakes Plus, they didn't even bother taking the tires off to perform a visual inspection of the sensors or wiring. Instead, their idea of "diagnostics" was having a technician drive my car and repeatedly slam on the brakes. This reckless testing immediately triggered a much more serious, red "BRAKE" warning light that was never there before. To top it off, when I called to report the new light, they told me I'd have to pay a diagnostic fee to find out what happened. I shouldn't have to pay to find out what they broke while "testing" a problem they didn't cause but certainly made worse. Both shops failed to do the bare minimum--actually looking at the vehicle--and I'm left with a car that is now throwing major safety warnings. Avoid this place if you want your car handled with actual technical expertise.

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