came here a while ago based on positive google reviews especially from women. felt like there was a lot of mansplaining and interrupting while i was talking about my concerns. was disappointed that i didn’t get the same experience as other female customers. along with that, website asked if i needed shuttle services that the employee didn’t offer in person when i asked. overall, i was underwhelmed with the experience and took my car elsewhere
EK
Ethan Knowles
Apr 6, 2026
5.0
I had an excellent experience with Willard Automotive. From start to finish, they were honest, thorough, and incredibly professional.
They took the time to clearly explain what was going on with my vehicle, didn’t try to upsell anything unnecessary, and made sure I felt confident in the work being done. The quality of their work speaks for itself—my vehicle is running better than it has in a long time.
What stood out most was their integrity and attention to detail. It’s not easy to find a shop you can truly trust, but Willard Automotive has absolutely earned that for me.
Highly recommend them to anyone looking for dependable, high-quality automotive work.
MM
mp
Apr 3, 2026
5.0
excellent service, explorer electrical acting up, quick diagnosis, battery terminals needed tightening, in and out; no charge! Will come back
LA
Laura Akers
Apr 3, 2026
5.0
This shop uses a very nice app to provide customers images & information. They did the needed repairs in a very timely manner.
BA
BLESSON C A
Feb 20, 2026
5.0
Excellent service! The team was professional, honest, and efficient. They explained everything clearly and got the job done on time. Highly recommend this shop for reliable and trustworthy auto service!
Frequently Asked Questions About Willard Automotive
What types of vehicles do you service at Willard Automotive?
Willard Automotive services the majority of domestic and foreign cars, trucks, and SUVs. Our skilled technicians manage everything from routine maintenance and oil changes to complex engine diagnostics, transmission repair, brake service, and A/C repair for all makes and models.
Do you offer auto repair services in both Grapevine and Lewisville, TX?
Yes. Willard Automotive serves drivers from Grapevine, Lewisville, Flower Mound, Coppell, Southlake, Highland Village, and other North Texas communities with two convenient repair shop locations.
Will I get a quote before any work is done?
Yes. We provide a comprehensive estimate before starting any repair, so you'll know exactly what to expect with no surprise charges. If we find additional issues during the service, we'll contact you for approval before proceeding.
How do I know if my vehicle needs brake repair?
Common indicators that you may need brake repair include squeaking or grinding sounds, vibrations during braking, soft brake pedals, extended stopping distances, or an illuminated brake warning light. Our team can inspect your braking system and recommend the appropriate repairs to ensure your vehicle remains safe.
Why is my check engine light on?
A check engine light can be triggered by numerous issues, including sensor malfunctions, ignition troubles, emissions concerns, or engine performance problems. Willard Automotive provides professional diagnostics to identify the issue quickly and accurately.
How often should I get an oil change in Texas?
Most vehicles require an oil change every 5,000 to 7,500 miles, depending on the manufacturer's recommendations, oil type (conventional vs. synthetic), and driving conditions. Given Texas heat and heavy traffic, regular oil changes are particularly important to protect your engine and maintain optimal performance.
Do you provide A/C repair and recharge services?
Yes. Willard Automotive offers complete automotive A/C services, including diagnostics, refrigerant recharge, leak detection, compressor replacement, and air conditioning repair to keep you comfortable throughout hot Texas summers.
What are the signs of transmission problems?
Indicators of transmission issues may include delayed shifting, slipping gears, burning odors, leaking transmission fluid, shaking, or unusual sounds while driving. Early diagnosis can help prevent costlier transmission repairs down the road.
Do you offer preventative maintenance services?
Yes. Preventative maintenance services at Willard Automotive include oil changes, fluid checks, tune-ups, filter replacements, tire rotations, brake inspections, and factory-scheduled maintenance designed to help extend your vehicle's lifespan.
Can I bring my vehicle in for a pre-purchase or used car inspection?
Absolutely. We provide used vehicle inspections to help buyers understand a car's condition before making a purchase. Our technicians examine major systems and identify potential repairs or maintenance concerns.
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