Brakes Plus

Reviews

• AP

  Alexuis Paige

  1 day ago
  5.0
  Great experience at Brakes Plus! Chasity was incredibly helpful, honest, and professional. She explained everything in detail, took me into the shop to show me exactly what needed to be repaired, and provided a fair quote with no pressure. I really appreciated the excellent customer service and would definitely recommend this location.
• SS

  Sean

  Jul 4, 2026
  1.0
  I would not recommend this Brakes Plus location to anyone. Before taking my car in, my vehicle was running normally. I had recently driven over two hours to Denton to visit family without any issues. After Brakes Plus worked on my vehicle, I started experiencing serious problems, including engine knocking, battery issues, and other defects that were never present before. Not long after, my car broke down and left me stranded on the side of the road in the heat. To make matters worse, I had to pay over $400 for a tow because my car was no longer drivable. What should have been a routine service turned into a stressful and expensive ordeal. The customer service made the situation even worse. In my experience, both the store manager and the regional manager were unwilling to help resolve the issue. I was essentially left to deal with everything on my own and expected to figure out how to get my disabled vehicle to a service center more than 20 miles away. When I asked for help, I was told words to the effect of, “It’s not my fault, and I’m not going to do anything.” That response left me feeling completely abandoned as a customer during a very difficult situation. Overall, this experience was frustrating, costly, and disappointing. Based on what I experienced, I would not trust this location with my vehicle and would recommend others consider taking their car elsewhere.
• LL

  Labrinta

  Jul 1, 2026
  5.0
  I stopped here because they are so fast and attentive. The no wait is what really got me. Friendly service also. And Marck is great.
• MP

  Morgan Pasieka

  Jun 30, 2026
  5.0
  DJ, Chasity, and Mark were very helpful and informative. The services were quick, and they helped me understand various car parts.
• BJ

  Brandon T Jones

  Jun 29, 2026
  5.0
  Brought my Explorer in for a brake inspection and probably some new pads. They got me in relatively quickly as it was a full house. The price wasn’t too bad either!

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