Staff are always friendly, they have free towels to wipe down your car afterwards and the free vacuums are good. We have a monthly pass which is worth it, we travel for work so I like how its not a contract, you can cancel at anytime, because we normally get a weeks notice and have to leave the area. I found out they will handwash our dually and do the inside on weekends which is a relief, I haven't used this service yet but I definitely will! I wish they had an option for members to be able to pay extra just to do the inside, what they have right now as a member who already pays monthly for the outside to get done, you have to pay to do the inside and the outside which is silly! Also the new owners have upped their prices for members on the discounts on the extras, it was 50% off to get the extras on the board, now its 25% that is a big jump especially without any written or posted warning until it happened! We chose this car wash because they also do the inside (for extra) but I love having that option, of course we wanted to see how they did first, the first time we went we paid for the inside and outside to be done and I was happy with the results but disappointed that I couldn't put that amount after seeing the results towards a monthly subscription, I had to wait until the next wash. The other thing that annoys me is if you pay extra per month to get tire shine, I want my tires shiny and when I come out they are not! One other thing we have a truck and the curbs driving towards the carwash are way too close, I have to backup and pull forward so I don't get curb rash on my rims!!!!!!!